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600 Golden Ridge Road, Golden, CO 80401
21 reviews
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Marilyn B
-
Loved one of resident/client
5.0
Friendly responsive staff
Accel provided a friendly, kind, productive experience for my disabled daughter after a near death hospital experience. The staff of nurses and therapists helped her both with their knowledge, expertise and kindness. Call button response was excellent. Questions were addressed in a timely and informative manner. Family members were welcomed and always treated with respect. The admissions and discharge procedures were smooth. If you have a loved one who needs medical rehab please choose accel at Longmont.
About the facility Accel At Golden Ridge Center
Accel At Golden Ridge Center in Golden, CO is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Nursing Homes
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Amenities at Accel At Golden Ridge Center
Healthcare Services
- High Acuity Care
Reviews
for Accel At Golden Ridge Center
21 reviews
Write a reviewA Place for Mom has scored Accel At Golden Ridge Center with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Accel At Golden Ridge Center has 21 reviews with an average "overall experience" of 3 out of 5.
Overall Rating
3.0
Cleanliness
3.0
Friendliness
2.9
Care Services
3.0
Staff
3.8
Meals & Dining
3.0
Activities
2.8
Value for Cost
2.9
A Place for Mom has scored Accel At Golden Ridge Center with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Accel At Golden Ridge Center has 21 reviews with an average "overall experience" of 3 out of 5.
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1-20 of 21 reviews
Barbara C - Resident/client
Nursing Home
August 9, 2021
Didn't do anything for my wife nothing
She left there and were shaped than she was when the hospital put her in there I think they were working with the doctors they didn't want her the hospital didn't want her I've got her in a place now in fort Collins it's actually doing a pretty good job it just seemed like they just couldn't waste their time or like they weren't even getting paid for it
Marilyn B - Family/friend
Nursing Home
June 25, 2021
Friendly responsive staff
Accel provided a friendly, kind, productive experience for my disabled daughter after a near death hospital experience. The staff of nurses and therapists helped her both with their knowledge, expertise and kindness. Call button response was excellent. Questions were addressed in a timely and informative manner. Family members were welcomed and always treated with respect. The admissions and discharge procedures were smooth. If you have a loved one who needs medical rehab please choose accel at Longmont.
Cheryl D - Family/friend
Nursing Home
April 21, 2021
A wonderful place for rehabilitation.
My mother was in Accel of Longmont, CO for rehabilitation after a severe neck fracture. She raved to us regularly about the care and compassion she received while at Accel.
Sherri K - Family/friend
Nursing Home
February 4, 2021
Care, Compassion and Communication!!
We have interacted with multiple individuals at Accel and found the staff to be genuinely concerned about our family member’s physical and mental health. The communication with the team was outstanding. There are two individuals in particular that I would like to give a special thanks to -- [name removed] (Director, Social Services) and [name removed] (Physician's Asst). [name removed] provided consistent, timely and comprehensive updates on his overall state. In fact, when we went to get a POA document signed with a traveling notary at Accel, [name removoed] made it a point to seek us out and provide an update. She spent extra time with us as we discussed options and his long term care - truly above and beyond. [name removed] also provided us with timely updates on his physical health. The communication was timely and thorough and also included options for his ongoing care.
We immediately noticed that the Accel team sought to understand his 'true' state from a physical and mental perspective. He was 'pushed' very quickly out of the hospital, and we believe Accel was handed a very difficult case. It was through Accel's diligence that he is now receiving the care appropriate to his situation!
It was also evident that Accel combined outstanding care with compassion and open communication. We are grateful!
KaylaJames - Toured community
Nursing Home
September 3, 2020
They caused bedsores that required surgery.
This nursing home neglected my loved one and caused bed sores that required surgery to close.
The nursing home staff insisted the bedsores were present before my loved one was admitted, but this is not so.
Lawrence Walters - Toured community
Nursing Home
April 11, 2020
This place is awfull
I had to come here after a stay at saint Anthony's hospital in Lakewood co. The first day their was hell, i am disabled in a wheelchair but i was treated like [profanity removed] I WOULD NOT GET A FULL DINNER. ONLY ONE PERSON TREATED ME FAIRLY AND HER NAME IS [name removed]. MY WIFE WOULD COMPLAIN BUT THEY WOULD TAKE IT OUT ON ME. THE HEAD PEOPLE WOULD IGNORE ME, I DID NOT EVEN GET A SPONGE BATH, I WOULD BEG FOR ONE BUT I WOULD NOT GET IT. THEY WOULD NOT LET ME EVEN TALK ABOUT LEAVING SAYING THE INS WILL NOT PAY IF I LEAVE EARLY. THEY LIKED MY INS . IT PAYED THEM 100% FOR MY FIRST. 30 DAYS . BUT I TOLD THEM I WANTED OUT AND MY INS WOULD FOLLOW ME HOME. THEY DID NOT CARE. I AM HOME NOW AND YES I HAVE HOME CARE THAT THEY WOULD NOT GIVE ME. STAY AWAY FROM ACCESS REHAB. [name removed]
Denise stovall - Toured community
Nursing Home
March 14, 2020
My stay during state of emergency
It wasn’t easy but facility followed all requirements to keep us safe
But. Some of the staff were down right rude !!!!! Rather then responding to 4 calls for help a therapist was finally found to help with a sudden pain issue for me, scheduled for a morning discharge. I was able to ask the question and received a text book answer then was repeatedly shouted at “ Get in your room. Do not come out again!”
The indignity was terrible she couldn’t even stand up to address the situation. It was awful
Anonymous - Toured community
Nursing Home
February 6, 2020
This a nice facility, but is very lacking in CNA care. Response time is awful. Nursing staff is great and other staff members are very caring.
Linda Grove - Toured community
Nursing Home
August 28, 2019
Wonderful
We had a wonderful experience, everyone was thoughtful and always willing to help if they could. At times it was hard to get someone to respond but that's just staffing. Everyone was courteous and caring, and
gave me the attention I needed.
Response from Accel At Golden Ridge Center
September 17, 2019
Thanks for leaving a review, Linda! We love hearing that you were happy with your stay at Accel at Golden Ridge. Thanks for the 5-star A+ rating, we appreciate your vote of confidence.
Ruth M - Toured community
Nursing Home
August 12, 2019
Highly recomend
I don't understand how people can write those bad reviews! Though I didn't feel good, I was encouraged by the caring staff at this splendid rehabilitation. Therapy pushed just hard enough to get much better and much stronger. Nursing was very caring. I was able to discharge home stronger than before.
I confidently recommend Accel!
Response from Accel At Golden Ridge Center
September 17, 2019
Ruth, thank you for your recommendation! We appreciate your support
Anonymous - Toured community
Nursing Home
June 5, 2019
I toured facility.
Top notch! Their technology is innovative and cutting edge, and the staff is personable and attentive. Resident morale stays high, as they are with friendly caregivers and delicious dining experiences every day. Stop by for a tour, and let [name removed] show you around.
Response from Accel At Golden Ridge Center
June 7, 2019
Thank you for touring our facility. We are happy to hear that you enjoyed your experience!
Lori DuPont - Toured community
Nursing Home
January 8, 2019
Might be a great place to rehab after joint replacement but as far as a nursing home they fail miserably.
Response from Accel At Golden Ridge Center
June 12, 2019
Ms. Dupont, we are very sorry to hear that you were unsatisfied with our joint replacement rehab. We will address this issue and make the proper changes to prevent difficulties in the future. Thank you for your feedback.
Margaret - Toured community
Nursing Home
January 4, 2019
Rampant Miscommunication and no Ownership
My mother had a stroke the weekend after Thanksgiving. After her hospital stay, which included a heart stent, she was moved to Accel at Golden Ridge for rehab and nursing. The decision was made after extensive researching of reviews and Mom's needs. Problems started up almost immediately. The white board in Mom's room had incorrect information. Why? Because it was not wiped clean from the previous patient. Staff told us Speech Therapy wasn't being done. Why? Because "Their computers do not talk to our computers." The home care company says Mom's health is too risky for them to take on as a client. The on-call doctor tells our nurse Mom cannot be given a 3 hour pass because of health risk is too great and yet we walk in to find a different nurse giving Mom discharge papers. Accel tells the OT, PT & ST therapists that Mom has been discharged so now she is no longer getting therapy and no one tells us about it. I was told the lack of communication between Nursing and Therapy has to do with Hiipa law. I will be researching this claim especially since it did not apply to the staff at St. Anthony's hospital. On the day Mom was discharged, the nurse had the wrong INR (blood thinner) test results. The director of nurses logged into the PC and brought up the current information. I pointed out that this type miscommunication among each other was a consistent issue during our experience. I included the fact that different nurses kept trying to discharge Mom while Doctors were warning other nurses of her high risk due to the low INR results. This nurse director literally put the blame on us, the children, for Mom not being released. Saying we did not get home care in place and "chose" to keep Mom at Accel. We are not medical professionals. I explained we relied on the information given by her staff to make any decision and her nurse told me directly that Mom could die if she left the facility and she, the nurse, and the doctor she spoke with would not take that chance. I flew from WA to CO so I could help and asked to be shown how to give Mom her Lovenox and Insulin shots so that she could be released sooner. No one sat with me until one hour before I took Mom home. The case worker simply stopped communicating altogether because we pushed back in defense of our Mother who could not speak for herself. I only gave greater than one star because the staff was nice and the place was clean, however, because of the unprofessionalism of the administrative staff and the rampant misinformation or conflicting information given on a day to day basis, I would never recommend this facility to anyone.
Response from Accel At Golden Ridge Center
June 14, 2019
We appreciate your feedback. At Accel at Golden Ridge, we strive to deliver quality healthcare services. Our Facility Administrator would like to discuss your concerns further. Please send us your contact information at [removed] and we will reach out to you.
Kathy - Toured community
Nursing Home
December 28, 2018
Do not come here if you can not advocate for yourself!
I spent a considerable amount of time researching facilities for my mother to go to after her recent stroke and heart stent surgery and based on reviews, I choose Accell at Golden Ridge. This is why I am taking the time to write a review.
She stayed there a total of 15 days. During this period of time, getting anyone to call you back, whether it was the nursing department, the doctor who was attending to her (which I never spoke with even though I left at least 8 messages for him to call me) or the case worker who was assigned to her case, was close to ZERO. I had to on 2 separate occasions travel down to the facility (I live 1 1/2 hours away) in the day time hours and during the week, in order to reach the day crew on staff (the evening staff told me to be there in the day time hours if I wanted answers) in order to track someone down for any type of information/communication. (And as a side note, I am her Medical Power of Attorney and my mom's stroke affected her ability to speak , understand and memory retention). This was the most frustrating, disorganized, unprofessional, scary, experience I have ever encountered. The staff does not communicate with each other so they had no idea what one department was doing and how it affected other areas. (nursing, therapy, and case worker departments) For example, my mom, not me, was told on 3 separate occasions during this 15 day stay she was being discharged from the facility. Her case worker, [name removed], the Director of Social Services, arranged her first discharge for 6 days after admission without knowing any of her medical needs for her home care or what type of care she was even receiving at the facility! I truly thank God I showed up at this time to intervene. Then the next time they wanted to discharge her, the home care company that was arranged to care for my mom at her home after discharging, called me directly to say after reviewing her medical needs, they refuse to take my mom on as a client due to her precarious risk level. That was when Accell said maybe she should stay longer. Accell then said she was too high of a risk to be released for a couple of hours during the Christmas holiday to spend time with her family at her home to celebrate the holiday (even though they were ready to discharge her 2 days prior). The very next day, the 26th, the day after Christmas, they discharged her!
If your loved one is unable to communicate well, has memory issues, and can not advocate for themselves, I would not recommend this place at all! The only highlight of this experience was [name removed], one of my mom's nurses, and [name removed], an occupational therapist, who both cared deeply about their patients and jobs.
Unhappy Son - Toured community
Nursing Home
November 15, 2018
Accel at Golden Ridge Has Problems
The service here is very poor. My mother broke her hip and spent 21 days at Accel . If you pushed her help button the response was never less than ten minutes – usually more like 15-20. The CNA’s were all very good, no complaints – there just were never enough of them.
The RN's on her floor were a bit lazy - they would NEVER help the CNA's who were usually under manned. There was often one CNA trying to take care of two or three patients at once.
The food was all but inedible - seriously. I know it isn't reasonable to expect great food at one of these facilities but the meals here were way below average and usually delivered cold – again, not enough help. I think the problems start at the top, I’ll explain.
During her stay, my mother's diamond ring was stolen, yes, stolen. I acknowledge it was dumb of us to leave her ring on her finger while in rehab but who would ever think it would be taken from her?
Long story short, her ring disappeared during her stay never to be seen again. I first reported this to the Assistant Administrator on the phone and his tone was very condescending – I don’t think he believed mother’s ring was stolen.
The next day my wife and I stopped by the Administrator’s office and the Assistant Administrator was there as well as the Golden police. The Assistant was filling out a police report and never even so much as looked up at us – no class. We were nothing more than a bother to him. As for the Administrator she smiled a lot but didn’t seem genuinely concerned. They both gave us bad vibes.
To sum up our Accel experience: Understaffed, lousy food, creepy leadership and a stolen $20,000 wedding ring. I would not take a loved one to Accel.
Anonymous - Toured community
Nursing Home
October 16, 2018
My brother is currently a patient and I was told he'd be moved closer to nurses' station due to confusion, aspiration pneumonia. He was never moved. My brother has no POA in place and I live in Ohio. I have been lobbying for court appointed guardianship due to my brother's confusion. The doctor handling his case wanted to do testing before finding my brother incompetent to go forward with guardianship. I was grateful that the doctor was being so thorough as I don't want my brother to go to assisted living. I have asked nurses, social worker, DON to have doctor contact me about results of tests but no one has called me back. I was told by social worker that this facility isn't run for free and now that my brother is in self pay status, they expect payment. I'd love to be able to get him home once I learn parameters of his confusion, illness and prognosis. I am very disappointed!
Lynn H. - Toured community
Nursing Home
September 24, 2018
Almost hard to leave
My husband just came home from a week of post-acute care at Accel...in one week he changed from a physically weak, exhausted man to one who moved confidently, ate better, and had a much healthier outlook on life.
We were both pleasantly surprised at the level of caring of all the personnel involved: from the nurse who greeted us as he came in, to the menu supervisor (I forgot your title, [name removed]) right afterward to make sure my husband got the kind of food he wanted, to the CNAs who provided every service imaginable (including finding the call button that had disappeared under the bed), to the wonderful physical and occupational therapists who helped him understand how to make his body work better. The administrative staff was enormously helpful when there was a minor snag.
The food was so good that we actually asked for the recipe for one dish...all the while showing him how he should be eating.
It was almost hard to leave -- and when he did, it was with hugs.
Response from Accel At Golden Ridge Center
October 3, 2018
Thank you, Lynn for leaving such kind words. We are glad that you and your family had a positive experience with Accel at Golden Ridge.
A happy family - Toured community
Nursing Home
August 2, 2018
Thank You Accel
My family came here not knowing what to expect. My grandmother had just had hip surgery, and we didn’t know what would happen next. The employees at Accel greeted us as we came in, smiling and happy. One girl escorted us to our room(which was big and had beautiful views), then a parade of people came in to welcome us to the building. The nursing staff is caring and patient, and the therapy department got grandma back on her feet. We left feeling family. We will tell our friends about Accel at Golden Ridge. We can’t say thank you enough!
Response from Accel At Golden Ridge Center
August 6, 2018
Thank you so much for the kind words regarding our employees and your experience. Accel at Golden Ridge is glad we were a good fit for your family.
Anonymous - Toured community
Nursing Home
July 16, 2018
Horrible care.
Piss poor care. Medications are late or not given. Several times offered the wrong medications. They do not answer the call lights for at least 30 minutes. Very under staff. Management non existent. Director of nursing is horrible, not polite or sympathetic. Would not go there again or have anyone of my family or friends go there. Did not feel anyone care about patient only care about money. Very dangerous care. Only good thing is the facility is new and nice.
Response from Accel At Golden Ridge Center
August 6, 2018
Hi , we truly apologize for your unsatisfactory experience at Accel at Golden Ridge. We strive to consistently deliver quality care to all residents. If you would like to discuss your concerns further, please contact our Facility Administrator at [removed] or let us know if you would like us to contact you directly.
natasha718 - Toured community
Nursing Home
October 24, 2017
Accel Far Exceeded Every Expectation!
There are no words to describe how much Accel means to myself and family, as they not only felt like family to myself and my mother who had stage 4 brain cancer, but it truly felt like home for us all. It's nestled within 360 views of beautiful Golden, has a top notch staff who each genuinely care and have a heart of gold, not to mention a modern Colorado feel that makes you think you're entering a 5 star hotel. The nurses, CNA's, and administrative staff baffled me with their warmth, care, and dedication to serving my mother and making her feel the most comfortable possible. There were many late nights in which they took the time to console me and bring me anything I wanted as well. Accel made the transition effortless for me and I slept well knowing she was in amazing hands. I will never have enough great things to say about them; it truly made a world of a difference for my mother's health and well-being. Thank you Accel! : )
Response from Accel At Golden Ridge Center
July 17, 2018
Hi Ms. Natasha, thank you for your comment. We appreciate your feedback regarding our customer service. We strive to consistently deliver quality care to all residents, and are glad we were able to help you and your family during that time.
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