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Truewood by Merrill, Park Central

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7750 Lyndon B Johnson Fwy, Dallas, TX 75251

3.0
Review score
98 reviews
Add review
3.0
Review score
98 reviews
5 star
57%
4 star
22%
3 star
10%
2 star
6%
1 star
5%
See all reviews
For more information about senior living options:
(866) 374-4058
Truewood by Merrill, Park Central
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Truewood by Merrill, Park Central fitness center
22 Photos available
99 Floor plans available
Truewood by Merrill, Park Central in google map
street view of Truewood by Merrill, Park Central

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Anonymous
-
Resident/client
5.0
Truewood by Merrill is a fantastic facility. They could improve on the their response time to things I've requested of them. I need specific information from them so that I can provide feedback to another entity; for benefits I need. I've brought this to their attention and they said they

About
Truewood by Merrill, Park Central

In North Dallas, you’ll find the safe haven that is Truewood by Merrill, Park Central. The bright, comforting community offers a luxuriously elegant environment that you can easily call home. The community is specially designed to meet each individual’s needs, while giving them the freedom to be themselves. Nearby, you’ll find several entertainment options ranging from museums and cultural offerings to upscale dining and shopping.

This community is a proud member of Merrill Gardens — a fifth-generation family company that understands the importance of providing a family-like atmosphere for retirement. With roots dating back to the 1890s, you can trust them to care for your loved one. Choose from a variety of retirement options that meet unique needs and lifestyles. At Truewood by Merrill, Park Central, the continuum of care is inclusive — with both independent and assisted living options available.

Community Services and Amenities

This community strives to provide a home-like environment with resort-like amenities and exceptional care. The housekeeping, maintenance, and transportation are all taken care of, so residents can live free of worries. 24-hour staffing is provided to help ensure proper care. A comprehensive wellness program is also available to help residents maintain and monitor their health....

Read more

Senior living options offered

Assisted Living

Independent Living

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Amenities
at Truewood by Merrill, Park Central

Healthcare Services

  • Staffing & Ancillary Services
  • Medication Management
  • High Acuity Care
  • Incontinence Care
  • Non-Ambulatory Care
  • Diabetic Care

Meals & Dining

  • Guest Meals
  • Low / No Sodium
  • Vegetarian
  • International Cuisine
  • Professional Chef
  • No Sugar
  • Meals Provided
  • Room Service
  • Restaurant Style Dining
  • Vegan

Room Amenities

  • Kitchenette
  • Ground Floor Units
  • Handicap Accessible
  • Air Conditioned
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Cable or Satellite TV

Community Amenities

On-site dining options

  • Private Dining Room
  • Café or Bistro
  • Bar or Pub

Transportation & parking

  • Covered Parking
  • Uncovered Parking
  • Property Convenient to Public Transit
  • Resident Parking Available

Pets

  • Dogs Allowed
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • Library
  • Beauty Salon
  • Computer or Media Center
  • Indoor Common Areas
  • Private Bath
  • TV Lounge
  • Main Street Shops
  • Outside Patio
  • Meeting Room
  • Barber Shop

Recreational areas

  • Raised Garden Beds
  • Game Room
  • Ballroom
  • Arts and Crafts Center
  • Movie or Theater Room
  • Piano or Organ
  • Golf Course or Putting Green
  • Fitness Center
  • Billiards Lounge
  • Jacuzzi

Services

  • Grocery Shopping and Errands
  • Beautician
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English

Activities

  • Visiting Rabbi
  • Birthday Parties
  • Pet-focused Programs
  • Karaoke
  • Wine Tasting
  • Dances
  • Live Well Programs
  • Holiday Parties
  • Forever Fit
  • Devotional Activities Offsite
  • Brain fitness / Dakim
  • Gardening Club
  • Day Trips and Outings
  • Jewish Services
  • Intergenerational Programs
  • Art Classes
  • Cooking Classes
  • Wii Bowling
  • Live Dance or Theater Performances
  • Yoga / Chair Yoga
  • Happy Hour
  • Trivia Games
  • Protestant Services
  • BBQs or Picnics
  • Educational Speakers / Life Long Learning
  • Live Musical Performances
  • Devotional Activities On-Site
  • Community Service Programs
  • Activities On-site
  • Stretching Classes
  • Catholic Services
  • Tai Chi

Compare

Truewood by Merrill, Park Central fitness center
Truewood by Merrill, Park Central

7750 Lyndon B Johnson Fwy, Dallas, TX 75251

Brookdale Lake Highlands community exterior
Brookdale Lake Highlands

9715 Plano Road, Dallas, TX 75238

Iris Memory Care of Turtle Creek outdoor common area
Iris Memory Care of Turtle Creek

3611 Dickason Ave, Dallas, TX 75219

Walnut Place - AL/MC outdoor common area
Walnut Place - AL/MC

5515 Glen Lakes Dr, Dallas, TX 75231

3.0
Review score
98 reviews
3.0
Review score
98 reviews
5 star
57%
4 star
22%
3 star
10%
2 star
6%
1 star
5%
9.9
Review score
58 reviews
9.9
Review score
58 reviews
5 star
51%
4 star
29%
3 star
5%
2 star
3%
1 star
12%
9.8
Review score
45 reviews
9.8
Review score
45 reviews
5 star
80%
4 star
18%
3 star
2%
2 star
0%
1 star
0%
9.5
Review score
72 reviews
9.5
Review score
72 reviews
5 star
67%
4 star
13%
3 star
10%
2 star
0%
1 star
10%
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
--
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Bathing/dressing

Yes

Bathing/dressing

Yes

Bathing/dressing

No

Bathing/dressing

No

Household chores

Yes

Household chores

Yes

Household chores

No

Household chores

No

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

Yes

Mobility monitoring or transfers

No

Mobility monitoring or transfers

No

Care types offered

2

Assisted Living, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Reviews

for Truewood by Merrill, Park Central

3Review score98 reviews
3.0
Review score
98 reviews
5 star
57%
4 star
22%
3 star
10%
2 star
6%
1 star
5%
0
Review score0 reviews0 communities
Write a review
A Place for Mom has scored Truewood by Merrill, Park Central with 3 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Truewood by Merrill, Park Central has 98 reviews with an average "overall experience" of 4.1 out of 5.
Overall Rating
4.1
Cleanliness
4.3
Friendliness
4.3
Care Services
4.2
Staff
4.3
Meals & Dining
4.0
Activities
4.3
Value for Cost
4.2
A Place for Mom has scored Truewood by Merrill, Park Central with 3 out of 10 using our proprietary review score based on 3 reviews in the last 2 years. Over all time, Truewood by Merrill, Park Central has 98 reviews with an average "overall experience" of 4.1 out of 5.
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 98 reviews
Anonymous - Family/friend
Assisted Living
December 7, 2022
3.0
Verified Review
They sold the building and all of the residents had to move out. My loved one had a great experience while he was here.
Cleanliness
4
Friendliness
3
Care Services
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Milton - Toured community
Independent Living
September 6, 2022
5.0
Verified Review
My Tour Experience at Truewood by Merrill, Park Central
My loved one enjoyed the community. The community was more than we wanted to spend.
Response from Truewood by Merrill, Park Central
September 8, 2022
Hi Milton, thank you for taking the time to leave us this review. We appreciate it greatly.
anonymous - Family/friend
Assisted Living
August 2, 2022
3.0
Verified Review
A lovely community
My mother is very happy living there. Her apartment is lovely. She's 96 and doesn't realize all the problems I've had with them as far as communication. I don't know what the other tenants do, that don't have someone watching after them Front Desk Staff and kitchen helpers are so friendly they get a 5 star but management more like a 2 star. My mom has not been involved and there has been no effort from anyone on staff to try to get her to do so. Although that was part of their selling "pitch". At the time I moved my mother there in [date removed] , I felt like it was a good value. I understand they are going to be raising everyone's pricing. So not sure how that's going to go yet. We are very lucky at this moment that she does not need a lot of care. The new owners took over a couple of months ago and I had high hopes that things could be much better. There is still a lack of communication between the managers, business office, etc. luckily, [name removed], who is at the front desk is one of the few original employees and she is great. She seems to know things that none of the new people know. I do realize from what I hear, that the new people are still trying to clean up the mess The old people left behind.
Cleanliness
4
Friendliness
4
Care Services
4
Staff
4
Meals & Dining
4
Value for Cost
4
Response from Truewood by Merrill, Park Central
August 5, 2022
Thank you for reaching out regarding these concerns. We are happy to know your mother enjoys the community but understand how frustrating communication issues can be. We take these issues seriously and would like to speak to you about your experience. Please email us at shilpap@merrillgardens.com with your preferred contact information and we’ll reach out to you.
David B - Toured community
Assisted Living
June 28, 2022
3.0
Verified Review
Tour of Truewood by Merrill
I toured Truewood by Merrill, Park Central and found that they were less personable than the community we chose. We chose another community, mainly because the residents were a little bit more stoic here at Truewood.
Response from Truewood by Merrill, Park Central
July 3, 2022
Hi David, thank you for the feedback. We are happy that you found a place that suits you best.
Anonymous - Family/friend
Assisted Living
June 13, 2022
2.0
Verified Review
Good value, but not always kept up
It was a difficult process to actually get moved in. The person who was responsible for that is no longer with the company. There was a lot of back and forth, so we had a very stressful move in process. After moving in, it's still not always pleasant. There are things they still need to take care of and there's no urgency to resolve those issues like leaky windows, etc.
Cleanliness
4
Friendliness
5
Staff
4
Meals & Dining
3
Value for Cost
4
Response from Truewood by Merrill, Park Central
June 14, 2022
Thank you for reaching out regarding these concerns. We take these issues very seriously and would like to speak to you about your experience. Please email us at shilpap@merrillgardens.com with your preferred contact information and we’ll reach out to you.
anonymous - Family/friend
Independent Living
May 17, 2022
4.0
Verified Review
Our families experience
Cleanliness
5
Friendliness
5
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
2
Response from Truewood by Merrill, Park Central
May 19, 2022
Hello, thank you for taking the time to leave this review!
Anonymous - Resident/client
Independent Living
April 29, 2022
5.0
Verified Review
Truewood by Merrill is a fantastic facility. They could improve on the their response time to things I've requested of them. I need specific information from them so that I can provide feedback to another entity; for benefits I need. I've brought this to their attention and they said they would get it to me ASAP, but that was over a month ago. Aside from that, everything else has been great.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, Park Central
May 1, 2022
Thank you for taking the time to leave us this review. We appreciate it greatly.
Joel - Family/friend
Independent Living
March 2, 2022
5.0
Verified Review
Great choice
I thought it was a very good choice. It is a very nice facility and the staff is super helpful. The price point is also great especially for that area and compared to everything else we looked at. I would recommend Truewood by Merrill to others.
Cleanliness
4
Friendliness
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Truewood by Merrill, Park Central
May 1, 2022
Hi Joel, thank you for taking the time to leave us this review. We appreciate it greatly.
anonymous - Toured community
Assisted Living
February 2, 2022
5.0
Verified Review
Community Tour
Truewood by Merrill did a great job showing us the facility, and they appeared to be taking good care of their patients. After touring several places, we thought they offered a great value for the space and amenities they have on site. It was just in a very high traffic location and would have taken us too long to get there to come and visit. That was the only reason we didn’t choose them.
Response from Truewood by Merrill, Park Central
May 1, 2022
Hi there, thank you for taking the time to leave us this review. We appreciate it greatly.
anonymous - Family/friend
Independent Living
January 28, 2022
5.0
Verified Review
Truewoood by Merrill, Park Central
The care takers are so wonderful, they are not only so attentive to our loved one but also to our family. The dining room staff is incredible, and the receptionist is phenomenal. We can always count on her to get back to us with any questions or concerns that we have. Our only issue is with the management - they are recently going through changes so the communication is pretty bad right now. The community though is very nice and well worth the money, our loved one has a really nice apartment with a bedroom and living room.
Cleanliness
5
Friendliness
3
Care Services
5
Staff
3
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, Park Central
May 1, 2022
Hi there, thank you for taking the time to leave us this review.
anonymous - Family/friend
Independent Living
November 22, 2021
3.5
Verified Review
Good value for a smaller budget
We chose Truewood by Merrill at the time because of the value for the money. I do think that the staff could be a little more patient with the residents based off of what I have heard from my friend. Overall I think they do a pretty good job, there are just some little things that have happened.
Cleanliness
4
Friendliness
3
Meals & Dining
3
Activities
4
Value for Cost
4
anonymous - Family/friend
Assisted Living
September 23, 2021
4.0
Verified Review
I would recommend
I would recommend them to others looking.
Cleanliness
3
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
4
Value for Cost
4
Response from Truewood by Merrill, Park Central
September 24, 2021
Hello, thank you for taking the time to leave us this review! Please don't hesitate to reach out if you ever need anything.
anonymous - Family/friend
Independent Living
August 24, 2021
4.0
Verified Review
A good choice
Truewood community is beautiful, that really stood out to us on our initial tour. The staff members are very friendly, and we would absolutely recommend this community to others.
Cleanliness
4
Friendliness
5
Staff
5
Meals & Dining
5
Activities
5
anonymous - Family/friend
Independent Living
July 19, 2021
4.0
Verified Review
My loved one loves Windsor.
I would suggest it. The cost is good, and I feel like my loved one is safe. It's in a good area. The staff that I've met are pretty nice. Nothing I can say as far as any improvements to make.
Cleanliness
5
Friendliness
5
Staff
4
Activities
4
Value for Cost
5
Cindy - Family/friend
Assisted Living
June 18, 2021
5.0
Verified Review
Fabulous Experience
I would tell others that it is a great bang for the cost, compared to other communities. The maintenance is good. Everything they said they would deliver on they have delivered. There are a few things we are working on getting my loved one more settled into the community with their help.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Truewood by Merrill, Park Central
July 1, 2021
Hello, thank you for taking the time to leave us this review. Please don’t hesitate to reach out if you ever need anything.
EB - Toured community
Assisted Living
June 14, 2021
5.0
Verified Review
I really liked the apartment. It was awesome, even better than where we ended up. It looked really nice and had a full wall of windows, which was beautiful. The place was awesome. The only thing we didn’t like about it was it was an 11-story building, and we wanted one level so it would be easier to get around on a Jazzy . Also, our loved one came from amazing views of wide open pastures, and we wanted him to be able to see plants and open outdoor spaces. Windsor had a courtyard within the building, but it just wasn't a good fit because of that.
Response from Truewood by Merrill, Park Central
July 1, 2021
Hello, thank you for taking the time to leave us this review. Please don’t hesitate to reach out if you ever need anything.
Joyce Kleinert - Resident/client
Assisted Living
June 2, 2021
4.0
Verified Review
A caring place, good location - The perfect place for us.
We've experienced friendliness from the staff. They respond very quickly when you ask for anything to be done in the apartment. Their maintenance is right at the top. The caregivers are very kind and very helpful. It's just like every business right now, they're suffering from not being able to get enough help. They try their very best. It's just hard to get caregivers. We know we can't expect them to cater to us specifically because they have lots of other people to take care of too. But they're always doing the best job. I appreciate so much what they do. There's just simply not enough of them. Sometimes we have to wait a little for assistance, but other times we don't. One of the dining servers has gone out of his way to push my husband back to our apartment. He's gone above and beyond his role a couple times now to do that for us. I really like living here. We have one of the largest apartments here, so that's nice. It's well maintained. We asked for wood floors, and they gave us wood floors. I asked the housekeeper when I got here if the old carpet was on top of the floors. She said that she had sanitized everything before they laid the wood floors down. One of the rooms has floor to ceiling windows, since this used to be a hotel, and she said the drapes were all sanitized before we moved in. I asked her a ton of questions about the apartment before we got there, and I know she was telling me the truth. She's been here nine years. Some of the caregivers have been here over a year. And only one has left since I've been here, only because she got a job closer to where she lived. I figure they don't get paid a lot, so I make sure to tell them every day how much I appreciate their work. I'm so grateful for what they do. They do the laundry once a week. When it comes back it's all folded and nice. There's a washer/dryer on each floor if you prefer to do your own laundry. The housekeeper comes once a week, mops every one of these floors, cleans the bathrooms real good, including the showers. And we have two full baths. She empties the trash out. If I put my trash out in the hallway any day of the week, it gets picked up no matter the day. They're on top of everything, including the medical care we receive. And they treat all of the residents the same. It doesn't matter how much money you have or don't have. I think the people here are trustworthy, and I've never noticed anything missing. I just can't tell you enough how nice these caregivers are. I'm very happy here and so thankful to be here.
Cleanliness
5
Friendliness
5
Care Services
4
Staff
5
Meals & Dining
4
Activities
5
Value for Cost
5
Response from Truewood by Merrill, Park Central
July 1, 2021
Hi Debi, thank you for taking the time to leave us this review. We are happy to hear that you have enjoyed XYZ and would recommend Merrill Gardens to others. Please don’t hesitate to reach out if you ever need anything.
anonymous - Toured community
Memory Care
April 20, 2021
4.0
It was an awesome, but the price did not include the food. She is checking to see if we can get a ref bedroom for the price of the smaller one until the small one comes available. Have not heard from her yet. Beautiful place
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Response from Truewood by Merrill, Park Central
April 20, 2021
Hi there, thank you for taking the time to leave us this comment. Please don’t hesitate to reach out if you ever need anything.
Chris Roberts - Family/friend
Assisted Living
March 27, 2021
1.0
Death
BEWARE of this facility! Windsor sent my mother to the hospital where she was found to be malnourished. She died 3 days later. Windsor then refused to release my mother's records to the family. After getting an attorney, Windsor claimed they were not a medical facility and therefore weren't required to keep records. Put your loved ones here at your own risk!! BEWARE of this facility and staff members Bennie (Director) and Wendi (nursing supervisor).
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
anonymous - Family/friend
Memory Care
October 30, 2020
5.0
Verified Review
Great Place for Your Loved One
My ratings are prior to COVID. The activities were wonderful before COVID, as well. I would highly recommend this community. Windsor is a really nice place for a reasonable cost. The food was ok for my loved one.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Viewing 1-20 out of 98 reviews

Neighborhoods
around Truewood by Merrill, Park Central

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Texas regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Texas regulations for Assisted Living.

Frequently Asked Questions
about Truewood by Merrill, Park Central

Truewood by Merrill, Park Central offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Truewood by Merrill, Park Central 3 out of 10 using our proprietary review score.

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (972) 419-4999 to reach a resident at Truewood by Merrill, Park Central.

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The Preston of The Park Cities

5917 Sherry Ln, Dallas, TX 75225
Starting at $X,XXX+ monthly
5 star
100%
4 star
0%
3 star
0%
2 star
0%
1 star
0%
1bd, 2bd, Semi-Private
Located in Dallas’ popular Preston Center District, the eight-story senior living community offers 134 luxury apartments and is the perfect blend of modern amenities and classic sophistication. The spacious one- and two-bedroom apartments feature private bathrooms, wood floors, carpeted bedrooms,...
Ventana by Buckner community exterior

Ventana by Buckner

8301 N Central Expwy, Dallas, TX 75225
Starting at $X,XXX+ monthly
6.0
Review score
7 reviews
6.0
Review score
7 reviews
5 star
58%
4 star
0%
3 star
14%
2 star
14%
1 star
14%
Studio, 1bd, 2bd
Life at VentanaVentana is a community in the truest sense, attracting a vibrant population of people from throughout the Dallas/Fort Worth area and beyond – all of whom share a passion for pursuing happiness and an appreciation for living well.With breathtaking scenery, world-class amenities and...
The Wellington at Arapaho community entrance

The Wellington at Arapaho

600 West Arapaho, Richardson, TX 75080
Starting at $X,XXX+ monthly
9.7
Review score
135 reviews
9.7
Review score
135 reviews
5 star
64%
4 star
25%
3 star
7%
2 star
2%
1 star
2%
Studio, 1bd, 2bd
Get plugged in to The Wellington at Arapaho, where residents can experience luxury and style in a supportive environment in the Telecom Corridor. Our Independent Living and Assisted Living community in Richardson boasts the comforts of home with walk-in closets and wall-to-wall carpet in spacious...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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