Abby Senior Living

My loved one is currently a resident at Pinnacle Groves and the experience has been great so far. The cleanliness and friendliness are great. The staff, care services and meals are also great. Based on our experience, I would recommend this facility to others. It is the very best place that we have been to.

Great place for memory care. They keep the place very clean. We enjoy being able to keep our own doctor which allows us to stay on top of any drug changes. Think of it like a dorm room. You have to provide everything outside of food but the cost is much more reasonable than anywhere else.

The staff is fabulous! Very caring and super friendly! I highly recommend Pinnacle Groves to others!

My mother had a stroke in October, which further damaged her memory-she has Alzheimer's. We had a horrible experience with the skilled nursing facility she was sent to after discharge from the hospital. Wilshire was able to assess her, complete paperwork, payment and move in the same day. We ate dinner with her the first night and the meal was restaurant quality. They provide the menu for the next week every Saturday and if the resident doesn't like the meal, they have several options to pick from instead. I have not had issues with her room not being cleaned. They have washing machines available for the residents or family to do their laundry there. I receive texts from care staff on how she is doing and can ask. We did have an issue with the nurse that was recently hired, but they replaced her before I had the chance to talk to them. Anytime I have a question, I'm helped and provided the info I need. I would highly recommend Wilshire to others.

I've been pleased overall. They had a lot of damage over the winter and many of the amenities were unavailable. No price cut was given and it took a long time to get things back on track! Some of the help is not always patient which is unkind-especially for what they charge!

The staff, programming, and care have improved since my step-mom has lived there. It seems more like a community now. Also more dependability if services. PT is excellent! Based on the experience we have had, I would recommend this community to other families.

We moved my 92-year-old mother into assisted living at Pinnacle Groves in Rogers, Arkansas in February 2024. Mom had been living independently in a two-bedroom apartment and needed some additional help. Of course, the transition from living on her own and being in a much smaller apartment took some adjustment on Mom's part. Getting older and depending on others is not easy. Overall, the process has been smooth. There were some bumps along the way as this is a newly built facility and they had a management changeover the same week she moved in. The management team has been very responsive whenever there were issues and worked to resolve them quickly. I would recommend this facility to others.

It's been good overall With the ownership change there have been some hiccups All I keep hearing is: "food supposed to be getting better, but not yet" "seemed to be short staffed" In-laws are slowly adjusting, I keep encouraging to be social and get involved/go down for activities but without a direct invite from another resident I don't know what else to request

Based on the experience we have had so far with Pinnacle Groves community, I would have to say I like the individuals who work there more than the community.

The intake experience was exceptional. People are friendly, the facilities are new and clean. I would say that they've had some surfacing issues and as a result, haven't been able to deliver on all that they committed. However because it is so new, we expect these things to improve.

Super facility if looking for quality and excellent independent living cottage— fantastic home with spacious garage and patio. Activities well established and varieties. [name removed] was excellent giving tour and particulars.

The coffee shop, store, and other amenities are still not open. Several areas are still under construction after a year

This property has big problems. Revolving staff and bad management. Very little care of residents. They keep promising better things and fail on so many levels. It's the management and the director.

Overall experience - negative. Minimal staff. Our family member fell 4 times in 4 days. The last fall she evidently spent hours in the floor proven by no edema in lower extremities. Prior to her fall she was swollen from knees down and unable to wear even house shoes. The nurse on duty that night told me he was the only one to show up to work the unit and had no idea how long she was in the floor. I arrived to ER 30 minutes after her arrival and she had zero swelling. I did see her the even before this fall and she was swollen. Cleanliness - kitchenette sink was never cleaned. Friendliness - what staff that was there was approachable. Quality of care - See above. She wore the same clothes for a week. We took to going to bathe her in Wednesday and once on the weekend. Meals and dining - She always wanted oatmeal and they saw that she got what she wanted. Activities - Dawn was awesome at keeping resident busy and entertained. Value and cost - I know it is expensive to provide full time care but I expect better care than what she received.

Don't let them hurry up your decision or make you rush into signing up when they haven't given you all the info you need to know. Real quick to want their money but real slow allowing you to physically move in. At this point in time, I do not recommend Ridgemere to others.