Infinite Care

Amazing staff. They know the residents and they are always helpful if you have questions for them. They always have something fun going on. We thought it was an amazing place and didn't expect what they offered. Main area spotless. The memory Ward area was clean but odors. That might not can be helped on that side though .All staff was amazing from kitchen staff all the way through to the recreation specialist. [name removed] was our contact person from the beginning she was amazing to answer any questions we had and to set us on the right path as far as other things we haven't navigated yet. The care was top-notch they would call us if they thought something wasn't right or different and my father-in-law actually had to go to the hospital twice while he was there and they immediately contacted us and gave us all the information we needed. The only admin I think I really dealt with was [name removed] I'm not sure her position there but she was invaluable to the information she offered us not just in getting him into Hawthorne but along with how Medicaid and insurance and things like that worked. We never personally ate there but Dad loved to eat. He he would tell us that they feed him good. They have an assortment of foods to offer at every meal and really good desserts. As far as activities dad wouldn't participate in anything except dancing because he loved to dance. But they have all kinds of outings, shopping trips, out to lunch trips. Family activities, arts and crafts activities. One of the residents even brought me in her room to show me all the art she had made while she was there. She absolutely loved the place and that's another good thing is most all of the residents I met were super friendly as well. Value for the money. It was pricey I'm not sure in comparison to other places if it was or not I generally don't have a concept of what charges are for places around here. But as far as the money it is money well spent the care is excellent, they keep them busy and motivated. It's a great social place for them to meet friends. Family is always welcome. I just thought it was a great place and the money was worth it for his happiness and our piece of mind that he was safe

The people and staff are friendly. Problems, broken washer, are dealt with. The food is not Cordone BLue (sp), my late wife was, but the choice is varied and the prep, including in a hurricane, good. Not sorry I moved here.

There's a few things that could be improved but not anything important...no place is perfect

We visited the assisted living facility first, after speaking with the director there a while, she assessed our situation and suggested we go and see their Independent Living Facility. We didn’t know about this type of senior living. We met with [name removed] there, she stayed late for us. Great experience! and very helpful. After reviewing other places online, I decided they couldn’t live up to Hawthorne Inn. We cannot move in just yet but we will in the near future.

I am currently looking for a place for my mother. I was so impressed how [name removed] Took the time to explain all the amenities. It was not a high pressure force me to commit. My mom will be living there when we move her to Florida at the end of the year.

We picked this community because, it was very friendly staff. a good ambiance, and the price was good.Hawthorne Inn was very nice and [name removed] their representative was fabulous. I would highly recommend this place.

I like that it is small, so my dad gets more personal attention! Staff is super friendly and helpful. Administrator is so helpful as well as on top of everything, so I feel very confident in the running of the facility. My father seems very happy with the food. Many options, and they are happy to make things not on the menu if they have the ingredients on hand. I also like that the memory care is a mirror image of the assisted living portion. The transition from one to the other should thus be a much easier. Also, in other facilities I visited, I noticed the memory care portion always seemed like a step down in the facilities visual appearance. Not true here. It is not the newest or fanciest facility I have visited, but still very nice. My family believes that the quality of care was way more important that how new or fancy the building was.

I would suggest to anybody who needs an assisted living facility for a loved one that this is the first place you should try. I liked everything about it. My loved one had a unique situation at the end of her life. She was only able to stay there a short amount of time, but they took fantastic care of her during her final days.

The tour experience itself was good, the lady who showed us around was wonderful to work with. I felt that the atmosphere was pretty dark and depressing. They also informed us that they did not provide any activities in one of the sections so that was the biggest drawback for us.

My family member is so happy here. They have a comfortable room with private bath and they’ve made friends. Hawthorne is one of the smaller places we toured and the staff really get to know the residents - they aren’t just a number. And the administrator is always available if we have any questions. Hawthorne was the right choice for us.

We toured here for my mom. Absolutely loved that Hawthorne is a full campus in case she ever needs ALF or rehab, all of those services are right next door. [name removed] was so informative and took time to answer all of mom's questions. The bathrooms were extremely spacious, loved that too!!

My father needed assistance with showering, and attendant put wet clothes & towels in hamper. We felt it would have been better to allow them to dry on towel bar, or side of hamper. My mother would move them to dry when she came to visit. The toilet was always messy, and we felt it should have been cleaned more often. Facility itself was older, but kept very nice. One thing I wish this place had was an area to go for a little walk outside with my dad. There isn't room on the property for it, but my dad found it a little frustrating he couldn't get out a bit. There was a cover porch with rocking chairs, which was nice. Overall was good experience.

I would tell anyone looking there that it's a great choice for their family member as the staff is amazing and they offer lots of activities for their renters.It was a wonderful experience and other than the food not being that great. She is extremely happy there.

It's an old building. but well maintained. The staff is great. The housekeeping for the apartments need help: probably more staff and supplies. Overall it has been positive and I would recommend to others.

It's very clean, no complaints with staff or facility, size of the room's are perfect for one or two persons. Cost was a large part of our choice to move in, great value for a community.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets fixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

This place is terrible and should be closed down immediately. The lack of compassion and care that this place provides is disgusting. There is no comfort for these elderly people needing assistants. They leave patients sitting in their feces and don’t care whether they eat or not. Absolutely sickening. SHUT THIS PLACE DOWN.

This place has gone backwards. Used tobe amount the best, but now is horrible