11819 Pavilion Blvd, Austin, TX 78759
Anonymous
Child of resident/client
Pavilion at Great Hills
Since new mgmt: 4 across the board. They are making many upgrades and communicating well. They have fired all the folks that weren't pulling their weight. It is much much better and a decent product for the money.
Read all reviewsPavilion at Great Hills
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Pavilion at Great Hills
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
8.5 out of 10 Review Score87 reviews | 9.8 out of 10 Review Score53 reviews | 9.8 out of 10 Review Score68 reviews | 9.6 out of 10 Review Score93 reviews |
Studio Starting at $X,XXX/moStarting at $2,750/mo | Studio Starting at $X,XXX/moStarting at $5,425/mo | Studio Starting at $X,XXX/moContact an advisor | Studio Starting at $X,XXX/moContact an advisor |
1 Bedroom Starting at $X,XXX/moStarting at $3,400/mo | 1 Bedroom Starting at $X,XXX/moStarting at $5,815/mo | 1 Bedroom Starting at $X,XXX/moContact an advisor | 1 Bedroom Starting at $X,XXX/moContact an advisor |
2 Bedrooms Starting at $X,XXX/moStarting at $5,725/mo | 2 Bedrooms Starting at $X,XXX/moStarting at $5,515/mo | 2 Bedrooms Starting at $X,XXX/moContact an advisor | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 3 Assisted Living, Memory Care, Independent Living | Care types offered 2 Assisted Living, Independent Living | Care types offered 2 Assisted Living, Independent Living | Care types offered 2 Assisted Living, Memory Care |
for Pavilion at Great Hills
A Place for Mom has scored Pavilion at Great Hills with 8.5 out of 10 using our proprietary review score based on 11 reviews in the last 2 years. Over all time, Pavilion at Great Hills has 87 reviews with an average "overall experience" of 4.1 out of 5.
Anonymous
Assisted LivingFamily/friend
August 19, 2026
Since new mgmt: 4 across the board. They are making many upgrades and communicating well. They have fired all the folks that weren't pulling their weight. It is much much better and a decent product for the money.
Anonymous
Assisted LivingFamily/friend
August 3, 2026
My mom doesn’t need much help and she seems content. The food is not as good as where she lived in Dallas and could be better, but it is not bad. The activities are what you would expect, but there are people that live there tat are more competent than paying bingo and ballon volleyball and I think they could set up more challenging clubs lie bridge, cards, mah-jongg, etc. Also, the change in facilities. Staff has been a little rough, and our doctors had a hard time getting prescriptions there quickly, and making sure that they are taken care of immediately. However, I feel like that’ll iron itself out. Overall, we’ve had a pretty good experience there. My grandmother lived there 10 years ago and we had a better experience when she was there because the food was much better in the facility was new. However, my mom really doesn’t need a lot of assistance and it is perfect for what she needs. The people there are really nice, especially the other people that live there which is a plus.
Anonymous
Memory CareFamily/friend
August 3, 2026
Positive is that they worked to get my mom in very quickly and got a settle settled immediately. Negative is that they are not performing the services that we are paying for on a regular basis like laundry and baths and also the administrative business director I have to call and follow up with her for insurance paperwork to be filed. If I don't call nothing happens and I've even tested it on my own and she never sent the paperwork until I called like three weeks later.
Anonymous
Assisted LivingFamily/friend
April 28, 2026
It's mostly for independent living at least in my moms section. There's not a lot of extra care. Location is great.
Anonymous
Assisted LivingFamily/friend
February 16, 2026
The administrative staff was informative, knowledgeable and kind. The staff in the Valeo Unit were helpful, compassionate, welcoming and took us all in as family. Everyone made sure my husband was taken care of and treated with respect. They showed the same concern and kindness to our entire family. The facility itself is lovely and homey.
Anonymous
Assisted LivingFamily/friend
November 21, 2025
Staff are sweet, but are hard to find. Very slow to respond to calls from the pendant. Often ignore the resident trying to talk to them. Staff had to be reminded and care level increased to ensure he got meals each day. Cleanliness is the worst. He fell and hit his head. Blood everywhere. 8 hours later he was discharged from the hospital and the blood was still all over. Cameras showed housekeeping come in, look at it and never touch it. Light bulbs burnt out constantly, swapped the broken microwave for another broken one - so he ate a frozen tv dinner. Wouldn't take the trash out timely so he was eating opened day old yogurt sitting next to him. Frequently he laid in his own feces. Went around the apartment commando because he didn't have clean laundry. All services that we were paying for. He is no longer there, we have moved him.
Trish W
Assisted LivingFamily/friend
September 23, 2025
It's a very nice facility. It's very large and there is maybe not as much personalized attention but overall we like it a lot. Her apartment is very spacious and nice. I love the location. It's very close to where I live.
Anonymous
Independent LivingFamily/friend
September 4, 2025
All 5s are hard to come by in this industry, but we have been pleased with the staff, their understanding and eagerness to help. Overall genuinely nice people who do care for their residents. Food and activities are good. We do not have any real complaints and when we do have issues, the staff is more than open and concerned about hearing us and working to resolve them We have no regrets whatsoever about placing our loved ones at Pavilion
Anonymous
Assisted LivingFamily/friend
May 16, 2025
It's a 4. Would be a 5 but they appear to be understaffed and the common area carpeting needs cleaning to remove spills and spots and overall dinginess. Very nice mgmt however. Quick to respond. Yes, I would recommend the community to other families.
Teruni
Independent LivingFamily/friend
May 8, 2025
I can’t say enough good things about this place. My mother loves it there. Caring staff, great social activities. Food tastes great and healthy. [name removed] goes above and beyond to care and make sure residents are happy and well taken care of.
Anonymous
Assisted LivingFamily/friend
October 24, 2024
It would have been fine for someone that doesn't have behavior concerns. My husband was combative so it wasn't a good fit for us. The activities were pretty much the same everyday. Exercise videos for hours in the morning. All the residents just sat there and stared at the TV. There were a few other things thrown in but not much. I know there was a big turnover after we left so it may be different now.
Joy H
Independent LivingFamily/friend
October 5, 2024
I have had continuous, positive experiences with the staff at the Pavilion Great Hills. All of the ones that I have come in contact with have been consistently superb! The staff at the front desk, the dining room staff, the caretakers for each floor, etc, have been amazing. I want to give a special shout out to [name removed] who is the Salus Coach. She is so creative, and seems to fit activities with the lifestyle of the residents who participate. My mother loves to be involved in events there because of [name removed]! Thank you [name removed]!
Eden Minucci
Assisted LivingFamily/friend
October 2, 2024
My mother has been at The Pavilion for a year now. From day one, we noted that all of the staff, at every level seemed engaged and caring, even when there was no manager in sight. They have worked consistently to be sure my mother is engaged in activities, which I think has been key to her successful move. I am grateful every day for the care that she receives and the relief that it gives me. The activities are enriching and plentiful. Every month there is a different theme and they do an exceptional job of incorporating it into all of the activities.
Karen Viola
Memory CareFamily/friend
September 16, 2024
The staff have all been kind and compassionate. When something occurs out of the ordinary, they call my sister timely, to let her know what has ocurred and the action taken or needed. They include the family in care plans.
Joanne K
Assisted LivingFamily/friend
September 12, 2024
My mom has been a resident since February and she loves the facility and the food. But it is the staff that makes this facility off the charts amazing! I’m there to see my mom just about every day and everyone is exceptional. They treat my mom with care and compassion. I would like to give kudos to her caregivers /dining staff/ Wellness Director/facility Director and all the auxiliary staff. So many people to name. As an Oncology nurse I would recommend this facility to all my patients. Thank you from the bottom of my heart.
Patricia Rosen
Assisted LivingFamily/friend
September 11, 2024
[name removed], my sweet husband, had some very serious medical conditions in the past two years that require him to be in a location where his medications are provided and where the people around him are able to support his needs. He found the right place at The Pavilion at Great Hills. Not only is the facility very home-like it is also immaculate! The staff are very loving and attentive. The activities are fantastic! He is engaged at all times. The other added extra is the other members of his community. He can have intellectual conversations and engage in stimulating activities. I'm very appreciative of all the Pavilion has to offer!
Liz A
Assisted LivingFamily/friend
September 11, 2024
If you are looking for a place for your mother or father in their golden years, look no further. The living spaces are very nice, but it’s the staff that deserves all of the accolades. Peace of mind is priceless, and this what we have for our mother at the Pavillion and we couldn’t be happier. The staff is caring and compassionate and the administrators go above and beyond to accommodate. Our mother is very happy and we couldn’t ask for anything more!
Dante
Memory CareFamily/friend
August 28, 2024
My wife was diagnosed with Alzheimer's Disease. Her neurologists at The UT Comprehensive Memory Center strongly recommended that I move her to a memory care center where she would be in a structured environment --a place where she would experience the same surroundings, see the same people, and do the same things at the same time each day. To a large extent I found this at The Pavilion at Great Hills in their Memory care unit. Of course, the residents come and go. And so do some of the staff. Turnover is great in this field, but there are some staff members that have been here as long as my wife has been here. I believe my wife is treated with dignity and respect, and I feel as if the staff truly cares about her well-being and comfort. Lines of communication are open all the way up to the Executive Director of the facility. The food is great thanks to three really wonderful chefs --"[names removed]". The facility is clean, and the grounds and various courtyards are well tended.
Colleen C Adamo
Memory CareFamily/friend
August 23, 2024
My mother-in-law lived her final years at the Pavilion at Great Hills and was well cared for while she lived there. A few years later my own mother was in need of a Memory care residence and we were happy that there was a room available for her at the Pavilion. She has lived there for the past 2 and 1/2 years and she has received consistent loving care from a patient staff (Alzheimer's can test the patience of even the calmest of people sometimes but she has always been treated with understand and kindness.) When a third family member was in search of an assisted living option, we didn't even consider any other place than the Pavilion because we knew we'd be pleased with our decision to move him there.
Jessy S.
Assisted LivingToured community
July 22, 2024
I am pleased to be writing this review for [name removed], our Executive Director of the Pavilion at Great Hills. [name removed] has been exceptional in her role, demonstrating outstanding communication skills and providing unwavering support to our entire rehab team. Her pleasant demeanor and genuine care for our residents ensure that everyone feels valued and well taken care of. [name removed] dedication and professionalism make her an invaluable asset to the Pavilion!
Pavilion at Great Hills
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Texas’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Texas’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
