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The Addison of Willow Pond

40 Willow Pond Way, Penfield, NY 14526

For pricing & availability:
(866) 374-4058
9.4
Review score
39 reviews
Add review
9.4
Review score
39 reviews
  • 5 star
    69%
  • 4 star
    23%
  • 3 star
    3%
  • 2 star
    5%
  • 1 star
    0%
See all reviews
8.5
Review score
3736 reviews
92 facilities
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The Addison of Willow Pond
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The Addison of Willow Pond community exterior
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The Addison of Willow Pond in google map
street view of The Addison of Willow Pond

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Anonymous

Resident/client

5.0 out of 5 stars

A GREAT PLACE FOR MOM or dad

When moved in I had problem with TV. Only told there was sheet in packet. No that page was missing and it took week to get WiFi. Food...actually funny. Most meals are good or better, except picnic. My son came in from out of town, perfect. We will eat at picnic and he can see we actually eat GOOD. Well the line was very long and the hot dogs were hard to bite into. The casing wasn't cooked, even boiled dog would have been better. We can have burgers everyday so hot dog would have been treat. Not good impression for son. The size could be bigger but I just moved out of nice size house. And once again the cleaning lady does good but short handed. I feel like this has been a good move and I'm making the best of it

Read all reviews

The Addison of Willow Pond

About the facility

The Addison of Willow Pond is a serene independent living community nestled in Penfield, New York. Situated on luscious grounds peppered with trees and foliage, this community invites residents into a retirement filled with unique amenities, fine dining, and a plethora of stimulating activities. With happy hours, coffee breaks, and trips to top shopping and dining destinations, residents enjoy a stress-free life centered around new experiences.

Time-consuming chores and home maintenance are things of the past, as staff happily handles them, so residents may dedicate themselves to their favorite hobbies and pastimes. Residents can indulge in well-balanced meals and snacks prepared by a quality culinary team. Additionally, an on-site fitness center offers access to a variety of health services to ensure resident wellness.

Regardless of interests, this community offers a variety of entertainment options suitable for seniors. Residents are encouraged to take advantage of on-site amenities including the salon, interfaith chapel, library, and more. They can also participate in a dynamic schedule of activities, including educational lectures, art classes, musical events, and so on.

The Addison of Willow Pond aims to help residents feel at home, so they can choose from cheerful studio, one-bedroom, and two-bedroom floor plans. The community even offers move-in...

Senior living options offered

  • Independent Living

The Addison of Willow Pond

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Independent Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $2,595/mo
  • Unlocked
    1 BedroomStarting at $2,600/mo
  • Unlocked
    2 BedroomsStarting at $3,370/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at The Addison of Willow Pond
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Amenities

at The Addison of Willow Pond

Healthcare Services

  • Staffing & Ancillary Services

Meals & Dining

  • International Cuisine
  • Meals Provided
  • Restaurant Style Dining
  • Low / No Sodium

Room Amenities

  • Wi-Fi/high-speed internet
  • Handicap Accessible
  • Respite or Short Term Stays Offered
  • Air Conditioned
  • Cable or Satellite TV
  • Ground Floor Units

Community Amenities

On-site dining options

  • Café or Bistro
  • Private Dining Room

Transportation & parking

  • Resident Parking Available
  • Uncovered Parking
  • Complimentary Transportation
  • Transportation at Cost

Pets

  • Cats Allowed
  • Dogs Allowed

Common areas

  • Meeting Room
  • Indoor Common Areas
  • TV Lounge
  • Barber Shop

Recreational areas

  • Raised Garden Beds
  • Fitness Center
  • Piano or Organ
  • Billiards Lounge

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Grocery Shopping and Errands
  • Beautician

Languages spoken

  • English

Activities

  • BBQs or Picnics
  • Yoga / Chair Yoga
  • Devotional Activities On-Site
  • Dances

Compare

The Addison of Willow Pond community exteriorThe Addison of Willow Pond

40 Willow Pond Way,
Penfield, NY 14526

The Village at PenfieldThe Village at Penfield

2006 Five Mile Line Road,
Penfield, NY 14526

Legacy at Grande VieLegacy at Grande Vie

2140 Five Mile Line Rd,
Penfield, NY 14526

Baywinde Senior Living community exteriorBaywinde Senior Living

100-200 Kidd Castle Way,
Webster, NY 14580

9.4 out of 10
Review Score39 reviews
9.1 out of 10
Review Score112 reviews
9.1 out of 10
Review Score52 reviews
9.1 out of 10
Review Score117 reviews

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Independent Living

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

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Call Now

Call Now

Call Now

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Reviews

for The Addison of Willow Pond

9.4 out of 10
Review Score39 reviewsWrite a review
Overall Experience
4.6
Cleanliness
4.7
Friendliness
4.8
Care Services
4.3
Staff
4.7
Meals & Dining
4.0
Activities
4.5
Value for Cost
4.3

A Place for Mom has scored The Addison of Willow Pond with 9.4 out of 10 using our proprietary review score based on 14 reviews in the last 2 years. Over all time, The Addison of Willow Pond has 39 reviews with an average "overall experience" of 4.6 out of 5.

Filters

1-20 of 39 reviews

Last Updated: 9/10/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Independent Living

Resident/client

September 10, 2026

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
3.0
Staff
4.0
Meals & Dining
5.0

A GREAT PLACE FOR MOM or dad

When moved in I had problem with TV. Only told there was sheet in packet. No that page was missing and it took week to get WiFi. Food...actually funny. Most meals are good or better, except picnic. My son came in from out of town, perfect. We will eat at picnic and he can see we actually eat GOOD. Well the line was very long and the hot dogs were hard to bite into. The casing wasn't cooked, even boiled dog would have been better. We can have burgers everyday so hot dog would have been treat. Not good impression for son. The size could be bigger but I just moved out of nice size house. And once again the cleaning lady does good but short handed. I feel like this has been a good move and I'm making the best of it

Anne J

Independent Living

Resident/client

August 4, 2026

5.0 out of 5 stars
Verified Review

Highly recommend

The staff is very helpful. Helping me locate cart to bring items up to my apartment and very knowledgeable about obtaining services I need, such as an aide to help me unpack and organize my boxes of stuff. They helped me dealing with Spectrum and the maintenance man, [name removed] is wonderful. Getting TV on wall and so forth. My apt was freshly done, painted, choice of carpet or wood tile. The front desk help is amazing including [name removed], assistant director and the activities people, [name removed] and [name removed] have great ideas. I can't think of all the names I should mention. The meals are very good and varied. I haven't had one, I disliked. The residents are all very nice and I have made a couple new friends. I feel very safe and taken care of. You only went up to 5 but it is 10.

Anonymous

Independent Living

Resident/client

July 22, 2026

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
5.0
Staff
4.0
Meals & Dining
3.0

Village at Willow Pond

The people are very friendly. The food is for the most part good not great. Staff is friendly and very helpful. It is a long walk to laundry room for me.

Anonymous

Independent Living

Family/friend

May 18, 2026

5.0 out of 5 stars
Verified Review

Happy to do it

Our needs were understood and we were given wonderful guidance. My brother is VERY happy at Addison. Absolutely would and have recommended. This is my family's second time using your company's service

Casey

Independent Living

Resident/client

May 12, 2026

4.0 out of 5 stars
Verified Review

Review for The Addison of Willow Pond

I have been here for about 6 months. I came from a studio apt. to a 1 bedroom with a patio. The residents here are pleasant and helpful when I have questions. There are many activities to choose from. Some at the facility and out in the community on our bus we share with another facility. They asked me to be an ambassador and help new people joining our community. I have to say the food is much better than the other facility I was at, but I am not crazy about only two hot breakfasts per week. I am not a fan of boiled eggs except for eggsalad??... they have exercise equipment, a chapel, a library, tables for puzzle lovers, a special media room for movies, also a lot of TV channels for all residents through Spectrum. We just were informed of new ownership change last month. I would mention many residents have pets allowed for specific fees.

Michael T

Independent Living

Resident/client

February 18, 2026

4.0 out of 5 stars
Verified Review

Village at Willow Pond review

Still have a water problem in bathroom. Food is usually good not great. Staff is very professional and helpful. The people are very friendly and Tracy is doing a great job.

June R

Independent Living

Toured community

November 25, 2025

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

I was so impressed by the tour I took through Willow Pond that I made the decision to move there. I will be moving in 7 days and can hardly wait! I have been living alone and am looking forward to meeting new friends and having dinner with other people instead of alone.

Anastasia L

Independent Living

Family/friend

November 13, 2025

5.0 out of 5 stars
Verified Review

Review for The Addison of Willow Pond

I would definitely rate the Addison as a 5! I am not the resident, my older brother is. He raves about the food, how it's a gourmet meal every night. The housekeeping services are great. His apartment is really lovely. He has the one bedroom with a balcony, which overlooks beautiful park like grounds with walking paths. The staff is wonderful! From the girls at concierge to the maintenance guy. Friendly, caring and always there for you. He has made many friends in the month and a half he is there. Enjoyed a Veterans Day pizza party with fellow Vets and residents. It has been an overall great experience for him and he loves it there. That, in and of itself, is a great relief to know he's independent, but never alone!

Anonymous

Independent Living

Resident/client

November 11, 2025

5.0 out of 5 stars
Verified Review

Review for The Addison of Willow Pond

There are a lot of activities to choose from and outings for pleasure, meals and shopping. It is back away from busy traffic and walkways to enjoy the outside. It is close to a lot of stores etc.

Anonymous

Independent Living

Resident/client

August 26, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
1.0
Meals & Dining
1.0

A lot of room for improvement

Hardworking, overworked cleaning staff. Food is tasteless, boring, and unimaginative. Administrative staff minimally available on nights & weekends. Unimaginative activities.

David

Independent Living

Family/friend

July 24, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Would recommend

It's Home with an extended Family! We would definitely recommend The Addison of Willow Pond to other families based on the experience so far.

Cheryl V

Independent Living

Resident/client

March 31, 2025

5.0 out of 5 stars
Verified Review

Overall would recommend - Extremely friendly staff

I've been here for almost 6 months and love it. Wish I'd moved here sooner. It is very clean. Everyone has been extremely friendly from the staff to the residents. They make you feel welcome. This is independent living - If you become in need of care you need to hire outside caregivers. The staff is/are extremely knowledgeable, friendly and supportive. The food is good, presented nicely & healthy. They have just replaced our previous activities director. Let's give her a chance. From my point of view it's darn good. I did a comparison before moving here on what it cost me to live on my own. (Owed a new single wide manufactured home with a mortgage and lot rent etc.) and the monthly rent here. Much less here.

Caren P

Independent Living

Family/friend

February 11, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

I trust them with my mom!

Every member of the staff was extremely kind, compassionate, and caring. They went out of their way to make my mom feel at home. The apartments seemed a bit small to me but are comparable to other facilities. The amenities were very nice.

BJC

Independent Living

Family/friend

November 19, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Review for The Addison of Willow Pond

Overall I'd say I enjoy living here but I miss being with people from diverse ethnic and cultural backgrounds. We picked them because of the walking paths, nice landscaping, friendly staff, and attractive apartments

Anonymous

Independent Living

Family/friend

October 3, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
3.0
Staff
4.0
Meals & Dining
3.0

A great experience

[name removed] is a wonderful staff member who goes above and beyond.

Eileen Minier

Independent Living

Family/friend

September 11, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My mom loves the facility as well as her daughters

From the moment my sister and I walked into Addison we loved it. At a follow up appt, with my mom, she equally loved it. Each and every person we met were so nice and accommodating. My mom enjoys the sit down dinners in the dining room very much. She also likes all the activities. The activities director really does a great job keeping everyone interested -husband/wife team that sings country music, happy hours, games such as Trivia and The Price is Right and it goes on. It really is a fun time for her!!

Anonymous

Independent Living

Family/friend

August 29, 2024

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
3.0

Friendly Community

Extremely friendly community. There have been recent leadership and corporate changes but overall it is a welcoming, clean, safe comfortable place to live. They need more options and better quality food. They have had issues with the chef ... supposedly there is a relatively new person so I'm not really sure

Anonymous

Independent Living

Family/friend

July 22, 2024

2.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
5.0
Value for Cost
3.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
1.0

Disappointed

Poor air quality. There is cigarette smoke fumes. I wish they offered more fresh foods rather than canned vegetables and soups. I would not recommend The Addison of Willow Pond based off of the experience.

Todd H

Independent Living

Family/friend

January 24, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Peace of Mind

We found The Legacy at Willow Pond through a place for Mom 4 years ago. Mom loves this place. There is plenty of different activities. The meals are really good. We eat there when we are in town to visit. I stayed there for a week when my Mom was in the hospital this past summer. It was a very pleasant atmosphere. All the staff were great. They asked about Mom and were asking what they could do when she was ready to return. Maintenance guys were responsive to some requests made. I did laundry there and those facilities were always clean and the machines were fairly new. They have a little refreshment shop which was convenient to grab a coffee in the morning on my way out the door. The property manager is on call and is very responsive as well. They are conveniently located. Close to the highway. There is a Wegmans, Target and Liquor Store all within walking distance. They also have a medical team that makes visits. If you are fortunate enough to find an opening here, grab it!

Barb H

Independent Living

Resident/client

October 23, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

My Home for 5 Years

My name is Barb I've lived at the Legacy at Willow Pond for 5 years with my cat snoopy. We love the community and I enjoy meeting new people daily. I have made so many friends here and have picked up my new nickname "Higgy" over the years! The activities they offer are great and a great variety same with the meals they offer there is something for everyone. Getting together for activities is the highlight of my day meeting more people. The staff here is amazing and so caring and go above and beyond when you need any assistance. I would recommend Legacy at Willow Pond as a great fit for anyone looking for a retirement community. Come visit!

The Addison of Willow Pond

Neighborhoods

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Frequently Asked Questions about The Addison of Willow Pond

  • Call (585) 388-7663 to reach a resident at The Addison of Willow Pond.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy.

To conduct a complete investigation, seniors and their families should:

  • Tour any listed location to confirm the accuracy of the community description
  • Confirm that the community offers services that are required for the senior's specific needs and budget
  • Check additional licensing and state audit information

If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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