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Villa Toscana at Cypress Woods

15015 Cypress Woods Medical Dr., Houston, TX 77014

For more information about senior living options:
(866) 374-4058
23 reviews
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  • 5 star
    13%
  • 4 star
    9%
  • 3 star
    17%
  • 2 star
    9%
  • 1 star
    52%
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Villa Toscana at Cypress Woods
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Edith A

Resident/client

5.0 out of 5 stars

Great service by v/t

Everyone was great! Special shout out and thanks to Mr. Jesus, Mrs. Adrian. Exceptional nurses. Keep up the great work. [name removed] Once again Things was just excellent for my sister Thanks from my heart [name removed]

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Villa Toscana at Cypress Woods

About the facility

Villa Toscana at Cypress Woods in Houston, TX is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Nursing Homes

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Amenities

at Villa Toscana at Cypress Woods

Healthcare Services

  • High Acuity Care
  • Staffing & Ancillary Services
  • Incontinence Care
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided

Room Amenities

  • Wheelchair Accessible Showers

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Property Convenient to Public Transit
  • Resident Parking Available

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas

Recreational areas

  • Swimming Pool

Services

  • Beautician

Activities

  • Activities On-site
  • Devotional Activities On-Site

Compare

Villa Toscana at Cypress WoodsVilla Toscana at Cypress Woods

15015 Cypress Woods Medical Dr.,
Houston, TX 77014

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Review Score

Not available
9.8 out of 10
Review Score119 reviews
9.8 out of 10
Review Score43 reviews
9.7 out of 10
Review Score88 reviews

Studio

Not available

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

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2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Nursing Homes

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

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Reviews

for Villa Toscana at Cypress Woods

23 reviewsWrite a review
Overall Experience
2.0
Cleanliness
2.0
Friendliness
2.0
Care Services
2.0
Staff
5.0
Meals & Dining
4.0
Activities
2.0
Value for Cost
2.0

A Place for Mom has scored Villa Toscana at Cypress Woods with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Villa Toscana at Cypress Woods has 23 reviews with an average "overall experience" of 2 out of 5.

Filters

1-20 of 23 reviews

Last Updated: 1/3/23

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Edith A

Nursing Home

Resident/client

January 3, 2023

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
4.0

Great service by v/t

Everyone was great! Special shout out and thanks to Mr. Jesus, Mrs. Adrian. Exceptional nurses. Keep up the great work. [name removed] Once again Things was just excellent for my sister Thanks from my heart [name removed]

Trooper's friend

Nursing Home

Family/friend

November 8, 2019

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
3.0

Kudos to Villa Toscana Staff

I found the facility to be adequate for short term rehab. The furniture is well spaced so patients can get around. It is difficult to keep walls pristine when everyone uses equipment that bangs into the walls, so all and all I think it is a good value for people that want to get better and out. My family member there raved about the food, it was good and plenty of it. They provide snacks several times a day for those that want it, as well as during breaks during physical therapy. Everyone seemed to follow the plan for the patient and consulted with the Dr. if something was wrong. They also advised the family if something was out of the ordinary. Give these guys a break and kudos for helping all these various situations with patients. Families are welcome as well as family pets.

Whitney

Nursing Home

Family/friend

August 12, 2019

1.5 out of 5 stars
Cleanliness
1.5
Friendliness
1.5
Value for Cost
1.5
Care Services
1.5
Activities
1.5

A tired family member

Well thank goodness the Administrator and the DON got the Boot the way they ran the facility was a pure crap show. Its too beautiful of a facility to be ran down. I will say something about the Nursing staff unfortunately just too short handed to where i get off of work im changing my grandfather I understand the staff doing the best but I know they smell a soiled brife. But I don't get paid to change him we paid the Villa too. The positive side is the staff is nice and there doing there best. I hope they will get a administrator that is more caring I pray they do.

Anonymous

Nursing Home

Family/friend

January 18, 2019

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Absolutely awful

My mother is currently at Villa Toscana. We had an issue with a male nurse being verbally abusive to her. No one bothered to tell me. My mother can't feed herself because of her condition, and unless I am around, no one helps her eat. And now because she's not eating they want to give her meds to increase her appetite. No one can tell me why she isn't being fed. My mother's toilet in her room has been broken. No one has fixed it. The wheelchair the facility gave her broke and smells like mold. No one has replaced it after we've asked multiple times. And now, I haven't been able to get anyone to respond to my calls or emails in over a week. I have had enough.

Bettie Perry

Nursing Home

Family/friend

October 10, 2018

3.0 out of 5 stars
Verified Review
Cleanliness
3.5
Friendliness
3.5
Value for Cost
3.0
Care Services
3.0
Activities
3.5

My mother has been in Villa Toscana for almost 2 years. The first two administrators were horrible. The present administrator, [name removed] is great! He has great people skills and care about the patients and their family. It take care of all of my concerns immediately. Thanks, [name removed] for cleaning the place up. The CNAS that take care my mom are great.

Anonymous

Nursing Home

Family/friend

August 10, 2018

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
3.0

Social Work Director at Villa Toscana is Unethical

The Social Work Director who is supposed to coordinate patient care is lazy and unethical. He does not return calls and has repeatedly called me and others liars whenever complaints are made to management. His poor administration of discharge notices cost me thousands of dollars. Managment has turned over so much that he apparently is in charge. I do not take well to being called a liar when I am just trying to manage a relataives care.

Anonymous

Nursing Home

Family/friend

June 20, 2018

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Nightmare facility

My father was a patient from late December 2017 thru Feb 2018 and my experience there was a total nightmare....It was necessary for me, to be there regularly, to make certain that he is cleaned, received meals and proper medications received. My greatest concerns were always the medications that were or were not being administered, I would not return or recommend this facility to anyone. There were many times that patients did not eat, due to the food staff leaving suddenly or not showing up. There were a few nursing staff that provided great attention to my father , which I felt a sense of comfort when they were on duty. However, the total administration at that facility are poor leaders, unprofessional and should be replaced.

ccitizen

Nursing Home

Family/friend

February 7, 2018

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

Run from here!

I've never experienced such incompetence and lack of caring. Consistently screwing up the meds, no baths, leaving the resident without sheets on the bed all day and half the night. Promised over and over by the administrator and director of nursing things will improve, but it never happens. In the process of relocating my love one. Do not make the same mistake we did.

Anonymous

Nursing Home

Family/friend

June 1, 2017

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

I have been trying to get through on the phone with you guy s and it just kept ringing from 750p to 840p!! Thats crazy what kind of rehab are you guys that wont answer the phone when i needed to tell him something very important also he is 80years old and this was his first night! very disappointing.

Resident's Daughter

Nursing Home

Family/friend

March 23, 2017

5.0 out of 5 stars
Cleanliness
4.5
Friendliness
3.5
Value for Cost
4.0
Care Services
4.0
Activities
4.5

A better Villa

I don't know why some of you wrote about your experience as negative. My first hand experience is that it has changed a lot to become better and my loved one has been here for long term and the new management has changed things that is much better now.

Anonymous

Nursing Home

Family/friend

October 17, 2016

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

What a mess

How has the state not shut this mess down? Dirty. Incompetence in management is jaw dropping. Our Mother would wait forever when calling for assistance. Follow all the reviewers advice - stay clear of here!

Sheryl Hewett

Nursing Home

Family/friend

September 8, 2016

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Not for Human Habitation

This is a remarkably terrible senior home using any rational means of measuring standard of care and ethical business practices. My bottom line is that Villa Toscana is NOT a safe and caring place for your loved one. The business office sends out bills that are NOT owed in the hopes that some of their residents will unknowingly pay the false bill anyway. They also try to boost their income by sending nonspecific bills to various members of the patient's family. Yet, when an effort is made to investigate a billing fraud, it becomes impossible to reach anyone in the business office. There are too few aides and nurses and those they do have are cold and unapproachable. Because of the low staff levels medication errors did occur. The meals were tastless and unappetizing. This is not a good facility for the elderly.

Anonymous

Nursing Home

May 1, 2016

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0

BEWARE!

Don't let the new management fool you! They are all the same. The new Administrator comes across as willing to help & caring, but all he really cares about is his bonus. And he will lie, cover up things, & protect the employees at the expense of the residents.

Anonymous

Nursing Home

Family/friend

February 14, 2016

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

I heard that they are now under new people managing and the old people are gone. I heard that they already are making changes and hearing good things already. Hopefully the place will get better for our loved ones.

amanda

Nursing Home

Family/friend

December 4, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

poor management

If you want your love ones to live longer, Villa Toscana is not the right place for them. My husband was there for a month and died. The nurses in long term don't care about the patients. They are not concerned about the patients condition. The CNA works so hard taking care of so many residents and they cannot give the very best care of the patients. CNA are the lowest pay, they should get more help than hiring nurses who doesn't know what they are doing and lack of experience. The management is very poor. The Administrator and the Director of Nursing doesn't know how to talk to family members. They all need to go to SENSITIVITY class and learn how to respect the costumers of the facility. The food is so bad that I cannot give it to my cat. Patients don't get enough on their plates and ran out of food from time to time. The owner of this facility should screen all the employees because your management you hired was fired from another facility. They will take Villa Toscana down with very bad reputations. Place looks good but the inside management is very poor.

Anonymous

Nursing Home

Family/friend

August 6, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

RUDE, RUDE, RUDE nurses and aids. Food is disgusting, cold, tasteless and just thrown on plates. Never what is ordered. Management is a joke, Rude, uncaring and acknowledge. [removed] Never answer residents lights. [removed] States other services offered [removed] etc. They have to be called in and that could take 3 months. Talks about outings, have never seen one or my family has never seen one.

Family Member

Nursing Home

Family/friend

June 23, 2015

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

We came here because they could offer the care we needed.

We came here because they could offer the care we needed. I think this is going to be where she stays long term. They seem to be doing okay. They have been pretty attentive, and on top of things. Way more so than the place she was before.

Anonymous

Nursing Home

Family/friend

May 21, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

NEVER AGAIN and don't you either Looks are deceiving.

Thank God I followed my insticnts and got my wife out of there. With each visit she would greet me in tears but because of her stroke couldn't communicate what was going on. We had a meeting to discuss my concerns and did their best to try to convince me to keep her there including having someone who presented themselves as an area type of manager, I think she was calling from Humble. The ambulance crew took her stats before transferring her to a different facility. She was in AFIB with a heart rate at 150. She would of stroked had I not followed my instincts. She went back in the hospital and had to have her heart shocked. Ends up they never gave her the BP meds plus the hospital admission also indicated she had taken at least one fall that was never told to me. NEVER AGAIN V.T. is like VD. There was one therapist that was sincerely trying to do a good job. I witnessed 1 therapy session with a different therapist. A 2minute shoulder message,1 minute wrist flexing and 15 minutes on a motorized bike and she was left unattended on.

Somebodycares

Nursing Home

Toured community

February 1, 2015

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5

The rehab department Rocks I will give them a 5 Star they know there stuff but what can't I say about the nursing dept and the nurse in charge ,my dog can do better tricks than them . I found one nurse that is actually a nurse her name is Rhonda she know what she's doing , she knows hit scary to talk about them others , mgt sucks. Know one knows anything about nothing you ask a question they say I dont know , what the hello wow thats some scary stuff. Let's talk about those uneducated aides Niki comes to work to smoke and talk on phone I don't understand can someone tell me

Anonymous

Nursing Home

Family/friend

March 7, 2014

0.5 out of 5 stars
Cleanliness
0.5
Friendliness
0.5
Value for Cost
0.5
Care Services
0.5
Activities
0.5

Looks can be deceiving

Please do not send your loved ones here!! While my mother was here for rehab after a broken leg, I witnessed a constant shortage of aids and nurses, as well as a continual turnover in staffing. Call buttons were rarely answered in a timely manner, particularly at night. Food is absolutely disgusting!! Many times, the food a patient orders is not at all what they are served. While there, my mother fell twice and I was not contacted on either occasion. After the second fall, I decided to move her to another facility. The next day, she was complaining of pain in her hip so we went to the ER and learned that she had broken her hip. The reason she fell was she was trying to get to the restroom and nobody would answer the call to help her. Although I cannot prove it, I feel one of the nurses was taking her pain meds. While she was there, she was always in great pain, despite being prescribed medication which should have taken care of it. After leaving, she was receiving the same amount of medication she should have been receiving at Villa Toscana and had no problems with pain. Business manager is very unprofessional and just plain rude, at best.

Villa Toscana at Cypress Woods

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  • Call (281) 586-6088 to reach a resident at Villa Toscana at Cypress Woods.

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