600 Waterford Way, Eugene, OR 97401
Anonymous
Child of resident/client
Exceptional staff
The staff at The Waterford are nothing short of exceptional. When my brothers and I began the difficult search for a long-term memory care community for our mom, The Waterford was the first place we visited—and it immediately set the standard. From the moment we walked in, the team made a remarkable impression with their professionalism, warmth, and depth of knowledge. [name removed]., one of the Community Relations Directors, was especially outstanding. His compassion, patience, and genuine understanding of what families go through during this emotional transition made an immeasurable difference. He guided us through every step with clarity and empathy, helping us feel supported during a time that could have easily felt overwhelming. When it came time to move our mom in, the staff went above and beyond to ensure the transition was smooth, respectful, and comforting for both her and our family. Their attention to detail and commitment to her well-being reaffirmed that we had made the right choice. I wholeheartedly and without hesitation recommend The Waterford Grand to anyone seeking a truly exceptional memory care community for their loved one. The facility is beautiful, but it’s the extraordinary staff—their professionalism, kindness, and dedication—that truly sets The Waterford apart.
Read all reviewsWaterford Grand
Waterford Grand is the ideal retirement destination for individuals seeking independent living, assisted living, or memory care. Our beautiful location right off the Willamette River is a short drive from area dining options, shopping destinations, and medical facilities. You’ll find peace of mind knowing you’re never more than a few minutes away from local amenities or services.
The city of Eugene was voted one of the most livable cities in the U.S., and our community is located at the southern end of Willamette Valley. This area is known for its arts, culture, and nature scenes filled with forest green parks and colorful rose gardens.
Our commitment to honoring our residents' right to choice, dignity, privacy, and independence has earned us a notable reputation for having an effective staff that provides unmatched hospitality and care.
We strive for excellence and healthy living in all that we do. One of our most unique amenities is a fitness program called EverFit, which is managed by our trained fitness staff. Our instructors offer balance classes, water aerobics, tai-chi, walking groups, one-on-one training, and more.
We take pride in offering higher staffing levels than you’ll likely find at larger communities. Our priority is to provide individualized...
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Waterford Grand
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
9.2 out of 10 Review Score71 reviews | 9.7 out of 10 Review Score63 reviews | 9.4 out of 10 Review Score113 reviews | 8.9 out of 10 Review Score12 reviews |
Studio Starting at $X,XXX/moStarting at $5,420/mo | Studio Starting at $X,XXX/moStarting at $3,835/mo | Studio Starting at $X,XXX/moStarting at $4,195/mo | Studio Starting at $X,XXX/moStarting at $5,495/mo |
1 Bedroom Starting at $X,XXX/moStarting at $6,550/mo | 1 Bedroom Starting at $X,XXX/moStarting at $4,803/mo | 1 Bedroom Starting at $X,XXX/moStarting at $5,495/mo | 1 Bedroom Starting at $X,XXX/moStarting at $6,495/mo |
2 Bedrooms Starting at $X,XXX/moStarting at $7,475/mo | 2 Bedrooms Not available | 2 Bedrooms Starting at $X,XXX/moStarting at $6,680/mo | 2 Bedrooms Not available |
Active promotion No | Active promotion No | Active promotion No | Active promotion No |
Pet friendly Yes | Pet friendly Yes | Pet friendly Yes | Pet friendly Yes |
Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Assisted Living | Care types offered 2 Assisted Living, Memory Care | Care types offered 1 Assisted Living |
for Waterford Grand
A Place for Mom has scored Waterford Grand with 9.2 out of 10 using our proprietary review score based on 20 reviews in the last 2 years. Over all time, Waterford Grand has 71 reviews with an average "overall experience" of 4.2 out of 5.
Leonnie Boss
Not SureToured community
July 5, 2026
Very nice facility. Comfortable size apartment. Clean with simple floor plan. A very nice community. Staff a friendly, professional and kind. Memory care was a sunny area with an active community. Rooms were a good size. The Waterford Grand has a lot to offer. I left the tour with a sence of " I found the perfect place!"
Anonymous
Assisted LivingFamily/friend
June 25, 2026
The staff at The Waterford are nothing short of exceptional. When my brothers and I began the difficult search for a long-term memory care community for our mom, The Waterford was the first place we visited—and it immediately set the standard. From the moment we walked in, the team made a remarkable impression with their professionalism, warmth, and depth of knowledge. [name removed]., one of the Community Relations Directors, was especially outstanding. His compassion, patience, and genuine understanding of what families go through during this emotional transition made an immeasurable difference. He guided us through every step with clarity and empathy, helping us feel supported during a time that could have easily felt overwhelming. When it came time to move our mom in, the staff went above and beyond to ensure the transition was smooth, respectful, and comforting for both her and our family. Their attention to detail and commitment to her well-being reaffirmed that we had made the right choice. I wholeheartedly and without hesitation recommend The Waterford Grand to anyone seeking a truly exceptional memory care community for their loved one. The facility is beautiful, but it’s the extraordinary staff—their professionalism, kindness, and dedication—that truly sets The Waterford apart.
Tammy T
Not SureToured community
June 22, 2026
I toured the facility and liked it, so I took my mom to see it a couple of days later. She also liked it. We had lunch. The server was polite and helpful, the food was good and so was the view - we could see the river from the window. We also toured the apartments, which were very nice. They seem to have a good exercise program and lots of activities for the residents. We will probably go back for another look. Overall, we were very impressed.
Pamela C
Assisted LivingFamily/friend
June 18, 2026
My mother loves the facility, the other residents and her location. Her biggest complaint is the food. It is terrible! I've eaten meals with her and they are not well balanced, small portions and just terrible! Her most recent complaint was an egg salad sandwich that she waited for over an hour to have prepared and was served with barely any egg, a sloppy mess of mayonnaise. She asked for a pickle and was given a cup of relish. Food is a huge element of elder care. These meals are accompanied with social time. The food is so awful that she doesn't want to go to the dining room. She buys food to prepare in her microwave. We pay a lot of money for her to have to buy food to eat because the dining room food is not good We've complained to management ([name removed] the Director ) numerous times with little success My mother is not the only one complaining of the food. At this point, while she loves the facility she wants to leave because of the food situation that has her angry.
BD
Assisted LivingFamily/friend
June 15, 2026
Good: I was able to find plenty of contacts and information about care facilities that made my decision easy. Bad: I got a ton of spam phone calls from every provider asking how their service was
Sara Montoya
Not SureToured community
June 3, 2026
I thought the Waterford was a beautiful place. Great curb appeal and very nice staff. [name removed] who gave me my tour was very friendly and very knowledgeable about the memory care program. He took me all around the facility and showed me all the activities and rooms that were available. This is a really tough decision, putting my mom in a memory care center. I cried leaving after my visit. I am definitely keeping your place on my list. But I’m not quite ready to put her in yet.
Dawn D
Not SureToured community
May 12, 2026
Waterford Grand was a beautiful place with so many activity options, it was impressive. The Dining room had a very inviting feel and the setting of the building was beautiful. Even though it was close to town, all the tall trees kept nature close. Nice wide hallways gave a feeling of space - not closed in like other Asst Living places. The number of exercise classes offered was awesome, along with the pool, that visiting families are encouraged to enjoy. The outside patio areas, including the fountain, were beautiful and inviting. [Name remvoed], our tour guide, was very kind and caring as he graciously showed us multiple rooms so as to make the best decision. I also very much appreciated that memory care is ncorporated into the same building, on it's own floor, making for a seamless transition if needed.
Anonymous
Memory CareFamily/friend
April 8, 2026
The apartment and building in general is gorgeous. We have encountered some really good people. We feel like when she arrived we fell through the cracks. [name removed] was on vacation and there was no one there to help us transition mom. We did not know the protocol in general. Mom was upset and we were hoping to get some sort of sedative or antidepressants and learned that an order should have been placed well before she arrived as in a week before. So Mom was incredibly upset with no comfort except from her family who she was really pissed at. Anytime we need any kind of medication for her it was quite the ordeal and never quick. We do have her with another doctor now who will come see Mom instead of us needing to take her out. And that is working absolutely perfect. I think my biggest most important suggestion would be communication and perhaps some sort of a document telling the family what is needed to be in place before they ever bring their loved one.
SB
Assisted LivingFamily/friend
March 16, 2026
When works with the team for intake, they were very upfront about pricing, added costs, helping cover hotel costs for the move and so forth. I have been a little less pleased with the actual medical team. They have told me many different things, sent my gma to the ER without consent of POA, have been late on scoring her, and we have literally had billing issues EVERY month since placing. So that's been SUPER frustrating! Overall the place is clean and they do a good job of having lots of activities for the residents.
Mike H
Not SureToured community
February 3, 2026
Place was very nice but if we knew the buy down wasn't available, we would have not done the tour. We learned that in the brochure on the way home. We were sold if not for that.
Marsha
Assisted LivingResident/client
January 23, 2026
5 on all. Very capable staff, environment is always pleasant, everyone is helpful, the food is well prepared. The river views are wonderful. Wouldn't hesitate to recommend to anyone.
Patty & Terry
Assisted LivingFamily/friend
December 8, 2025
5s across all categories! Wonderful place. Delightful and helpful Ladies at the front desk. My husband reports staff, nurses, kitchen/dining room staff, helpers, fix it guys are all nice. Always take a minute to talk to him. And, I am so appreciative of their kindness and care. Beautiful facility. Good food. Lots to do if you if you are willing to step up and join.
Ann K
Not SureToured community
November 30, 2025
It was a wonderful and lovely Tour. The Waterford Grand is at a very scenic location. The rooms with a view are quite the selling point. The guide was knowledgeable and answered all my questions with patience.
Anonymous
Memory CareFamily/friend
November 26, 2025
Friendly residents, relaxing atmosphere. They were not good at following care plans and would say they were going to do something and never do it. They do not get the same food as upstairs assisted living and many complain about the food constantly
Anonymous
Memory CareFamily/friend
November 12, 2025
Facility is beautiful. If in assisted living, you get very little interaction or help unless you track them down. In memory care we have had a beautiful experience with staff. They are always around and always willing to help
Anonymous
Memory CareFamily/friend
June 27, 2025
They have very caring staff in a beautiful and clean setting. No funky smells!
Laurie M
Memory CareFamily/friend
June 9, 2025
5 on each category! The place is great! The help is very good and attentive with there patients. Meals are great. The patients have a right to say no.
Kimberly D
Assisted LivingFamily/friend
April 11, 2025
Waterford grand is a beautiful facility without feeling high end fancy just high end tasteful beautiful. Every single person I have worked with is wonderful. My mother’s room is on the third floor with a balcony and big windows that overlook the river that runs through town here in Eugene. That is her idea of a little piece of heaven. I am so thankful for the recommendation from a place for Mom. This is twice now that they have zeroed in on the best place for my mother. The last time was in Seattle. . Every bit of my experience with a place for Mom has been positive and highly beneficial.
Anonymous
Assisted LivingFamily/friend
March 27, 2025
Waterford is beautiful, well maintained, lots of activities, wonderful staff, great nurses, front desk women are delightful. My husband tells the food is really good. 10/10
Anonymous
Memory CareFamily/friend
March 18, 2025
They can improve on the food they serve. They can improve on training and how to handle soiled clothing properly. They can improve on making it less of a hassle to set up a toilet area so it's easier for the resident to use and not soil his clothes every time because of the set up they have right now. I like that we get the door code :) I like how nice it is in there and the heated pool has been a plus for my grandpa when we can get him in it . Most staff are friendly, they could be more helpful with getting residents out of chairs especially the ones who already have a hard time standing up on their own especially in more difficult chairs (dining room chairs)
Waterford Grand
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Oregon’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Oregon’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
