A Banyan Residence

The costs have gone up SIGNIFICANTLY since my MIL was first placed at Banyan, but the service level has not risen by the same out. They alternate between increasing monthly rate and rate for additional services, but I doubt that their costs have gone up by the same amount. In addition, we provide adult diapers, however were charged for them for several months and never credited ... it's impossible to get response from their accounting person.

I've eaten there three times and the food was good. The patients wait quite a while to be served. Once we waited 30 minutes. My dad isn't happy with the food, but he has dementia so who knows ? I am glad they offer options like hot dogs and hamburgers. The grounds are beautiful and Dad loves to sit outside.

This community was more for memory care and not what we were looking for. This community was too large and felt like my mother would be lost.

We chose A Banyan Residence because the facility is set up where it is all on one level, she goes from her apartment straight outside. Some other facilities were like a hotel and had many floors. It is a smaller, more quiet facility that has beautiful gardens outside. The rooms are very good size for what she needs. It is hard to get a hold of administrative staff, so they could improve on accessibility. It is a memory care facility, so the residents here are more advanced with their care so there is not as much interaction with other residents. I would recommend them for the right individual.

I was not a fan of this place. The rooms were small and had a strange layout, and the entire place just had a problem with cleanliness in general. The care they offered was fine, but we decided to search for other options when the rates increased nearly 50% for no discernible reason.

They do many activities- however the employee turnover is very high. I think they overwork their good employees until they quit. If I wasn’t there every other day to make sure things were being done correctly I hate to think what would happen to my mother who suffers from severe dementia. She was ambulatory when she arrived last April but by December she was full in a wheelchair as the sensors that were supposed to alert the staff if she got out of bed in the evening were never turned on. So she walked out of her room at 10pm and fell on the concrete- I was notified the next day around 730. They said she had an X-ray 2 days later they said she had not had an X-ray. Communication is lacking

Just don't go here. Thermostat on wall is just for show, does not work. Furniture provided is crap. One nurse. Works very hard, BUT, one nurse. It was not a good experience.