Asbury Communities

I did want chandler esates but realized cottage would be too difficult over time to clean.

My family moved my mother here from south Jersey 3 months ago. I can't say it's been an easy adjustment for her but I can say with more time she'll adjust and settle in perfectly. She is in an indeoendent cottage because she has a pet but it also gave her the feeling of adjusting to the move better than one of the apartments. She has her meals delivered every evening which both her and the family feels secure and wonderful about. The only downfall is the transportation to the main building for activities excercising etc does not pick up in the cottage housing area. Much of a disapointment for those who can no longer drive. Overall the set up and housing are beautiful not to mention close to my home.

Staff is friendly and helpful. Communication with the family is good. The meals are not great. I would recommend the facility to others.

This seemed like a nice community when we took our tour. The people we met were nice. This community is smaller and did not seem to offer a lot of room to move around. They offer less activities and staff than the community we chose.

my visit was mainly to the independent living options, and it was very nice. the staff was friendly, and the location was very quiet, but also close to stores.

Went to see this place on my own. Quite lovely. The family is still trying to convince her to move at this point. Still not sure when and where at this point. I would like to show her this place in the coming months.

I got a tour of the new Courtyard cottages with my Dad and my wife. There were two cottages still available for the phase that opens within a month or two and about 10 cottages available for the phase that opens in about a year. My Dad thought they were very nice but we will need to get my Mom to look at them before they make a decision.

The care staff are lovely and the facility is very clean. It is small and my mother likes it. However, beware of potential "bait-and-switch" with regard to pricing and other. My Mother is functioning on a fully independent level. Very disappointed with management/ownership. They have failed to honor the contract.

This is a very nice place. The residents are very friendly. The activities calendar is very repetitive for the residents. If you can get into independent care it would work better for your loved one, as they can be more mobile. The staff communication was very good with the family. The apartment had a small kitchenette in it.

Kindley needs to be revamped old and tired and somewhat depressing. The food is from Sysco . Eggs are scrambled (poured) limited foods choices not very appetizing.. floor is rooms and rooms are not cleaned very well and dusted well at all. Contacting doctor connected with Kindley is next to impossible. I moved my father in-law because he was no longer eating lunch or dinner as the meals were less than desirable. Elderly need food that is appetizing as it’s important to maintain overall health. He is so thankful that he has been moved , the new place he ate three times the first days which he has not done in many years. I wish I had inquired where the food was coming from prior to selected Asbury. He is being cared for so much better so far . I do realize that it has only been a few days but we all feel so welcomed and that staff are very invested in the people residing here. Kindley although they are nice enough they seem to be stretched thin . Too many residence per staff . One example the staff pop open the door and say hey are you going to eat vs walking in and talking to the resident asking him to come to lunch etc . Overall the place is just to large and institute feeling .

Caveat emptor. Based on my experience, the care at Asbury is very good. The business practices are not. Asbury markets itself as a Continuing Care Retirement Community. Under the CCRC concept, a resident pays a substantial upfront fee ($XXX,XXX [amount removed] in our case) and in return is promised access to elevated levels of care when needed. Do not believe that promise. When my mother needed assisted living, we learned that there was a 45-person waiting list. As a result, we were charged the SNF rate ($XXX [amount removed] /day) rather than the AL rate ($XXX [amount removed] /day) for more than three months. My mother passed away in January 2023. With the notable exception of the pastor who had known my mother for many years, no one in Asbury’s management or leadership offered a word of condolences on the passing of a 16-year resident. To add a final insult, Asbury billed for 11 days of “incontinence services” after my mother had passed away.