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8.3
Review Score
4901 Lake Park Ct, Mount Dora, FL 32757
Before placing my husband of 51 years in a facility I toured several in the area. Most were nice but Certus had a certain " feel" to it. It feels like extended family. At times I feel the place is a bit...
11120 Lake Underhill Rd, Orlando, FL 32825
The facility is clean and smells good. The staff is wonderful and caring. Communication lines are open. They truly care for our loved ones like a family. The move in was a breeze. The meals are tasty and if...
5380 US Hwy 1, Vero Beach, FL 32967
Certus is strictly a memory care facility and that makes all the difference. Many other facilities treat assisted living and memory care and I don't think the memory care residents get the attention they...
Caring for loved ones living with dementia or Alzheimer's disease is an honor which is why we are devoted to making memory care better. Through research, purposeful design, specialized training and talented associates we are creating a new standard for memory care communities. With a sole focus...
675 Veterans Memorial Pkwy, Orange City, FL 32763
Overall experience was great - understanding how sensitive and emotional this is/was to us; the information provided; the tour; not rushed or pressured into making a decision; introduced us to staff; walked...
CERTUS communities are built purposefully to provide a homelike environment where residents feel comfortable, safe, and successful. From our small neighborhoods to our research-based Town Center concept, we personalize each resident’s day based on their preferences, abilities, and needs.Our small...
Review Score
50 reviewsOut of 10
5 star
76%
4 star
15%
3 star
6%
2 star
2%
1 star
2%
A Place for Mom has scored Certus Senior Living with 8.3 out of 10 using our proprietary review score based on 26 reviews in the last 2 years. Over all time, Certus Senior Living has 50 reviews with an average "overall experience" of 4.5 out of 5.
It's a tuff business! There were some issues with the amount of paperwork. All business is having help issues and turn over. It's always the sales pitch to get the beds filled. Over all everything went well. There probably wouldn't have been a better place. Plus it was a good size. She had several falls. There is always room for improvement.
4
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4
CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
My family and loved one had a good experience with Certus. The community is small and this was one of the reasons we choose Certus for our loved one. The staff have been great with every concern from the family and our loved one. Overall, this is a community we would recommend to others.
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CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
It's a good place. It's a memory care facility. It's easy to get to, and very close. The staff is very friendly. The food is good. They offer soup, an entree, and dessert. It's nice and balanced. My loved one gets a lot of attention. Everyone has been great. The place is very beautiful, it does not look like assisted living. They have a lot of memory activities daily, and my loved one goes to most of them.
5
5
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5
CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
Some of my loved ones things have turned up missing, and they are not always well shaved. We picked this community because, one community was unacceptable, and the other was ok but had too many add-on which would raise the cost per month. In speaking with Certus I felt it was the best solution overall and I still feel that way even with all the issues I mentioned before. Communication with families needs to improve.
5
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CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
I believe this is a beautiful community. They take great care in training their staff. It can be a difficult transition for the family and the loved one in moving into the community. They are good at supporting the family and our loved one during this transition. The community was able to assist us when things have popped up and handled it very well. It has been a good experience for us overall. Medication management is able to be handled by the community for our loved one. The community is able to be completly secure for the residents to roam the hallways. There is even a secured courtyard for my loved one to get fresh air. There are lots of activities for the residents to partake in. All the meals, housekeeping, linen changes, laundry, utilities, and the room are included in the monthly price. My loved one enjoys the food. The community does keep track to make sure the residents get the needed calories each day.
5
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4
CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
They are helpful and caring, it is important to have a good staff to resident ratio. The facility is very nice. Good size rooms and bathrooms. Lots of light. They need to increase staff to resident ratio.
4
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4
CERTUS at Waterford Lakes in Orlando, FL
4.8
(13 reviews)
It's a nice place but has its problems but the best. We picked this community because they can handle advanced dementia. They can improve on the tolieting, and and overseeing the patients. They were left alone too much.
5
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4
CERTUS at Orange City in Orange City, FL
4.3
(9 reviews)
Our family had an in-person tour and it was just not the first impression from the start so we knew it was not going to be the place for our loved one.
CERTUS at Mount Dora in Mount Dora, FL
4.7
(18 reviews)
These ratings are indicative of the facility after the change of ownership/ management that occurred at the 2nd week my mother was there.
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2
CERTUS at Orange City in Orange City, FL
4.3
(9 reviews)
We had our own caretakers stay with our loved one. Thank god we did. They never answered call buttons for help. Didn't do anything they promised to do like wash our loved one x times per week, come get him for meals and check on him. We found staff sleeping on the sofa at night. We had to fight to get some if our money back when we pulled him out. There is much need for improvement.
4
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1
CERTUS at Vero Beach in Vero Beach, FL
4.4
(10 reviews)
There are 4 total Certus Senior Living Facilities.
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