Highlands Senior Living

We've been very pleased with how things have gone with Bentley Assisted Living so far! It's a beautiful community, and the staff are all incredibly friendly and caring. In particular two of the administrative staff I spoke with, Phyllis the director and Allie the marketing director, were both incredibly helpful and always available. The staff here do a great job working with Alzheimer's and dementia patients, and they've really helped my loved one do a complete 180.

My experience with Bentley Assisted Living has been wonderful! They made a fabulous first impression. When you come in on your initial visit they are immediately helpful and compassionate, they know it is a trying experience for everyone to make a move like this and they take a lot of the burden off of both families and their loved ones. It's a beautiful looking community, and it has a great atmosphere.

They have been really, really good. They are very clean. The staff is very friendly, they have been wonderful. They have been quick to respond to any needs or concerns, there have only been a few things. There are good activities, and he is starting to get involved. The food is pretty good, but he likes a lot of vegetables, they do a good job accommodating him if there is something he doesn't like. We are very satisfied.

We looked at 8-10 communities for Mom - Bentley was by far the BEST community - it wasn't even close ! She moved in about 10 days ago and we are very, very happy with all aspects of the community. More importantly - Mom is happy !

So far so good! Love Bentley

After contacting A Place for Mom, I received immediate contact with a representative who contacted several possible places for me to place my husband in a Memory Care Unit close to my home. I am so pleased with my choice, and he is receiving wonderful care. My prayers were answered by the wonderful staff members at Bentley. His room is spacious and comfortable, and I have only positive things to say about the facility and the service provided by A Place for Mom

We're very pleased with it and all the arrangements that were made and them being patient and working with us, it was really a great help. I've talked to other people in the meantime and they say its a good place and she does like it, they say its good for her. I think the activities are really good, she doesn't tell me what she participates with and what she doesn't. She sits back in the hot sun and they've been real good about going out and telling her to come back in and cool down and bring her water. They make sure that ther's activity, they make sure that there's some spiritual help and someone to talk with. Everything is available and she just needs to let herself relax a little bit but they're wonderful in telling her when they're making trips and what's going on. They have a good activities director there and they also have a little bit of a library with a rotating supply of books and a garden that she really enjoys.

Liked the facility very much. Plan to take mom there for lunch so she can view the facility.

Very nice and clean with a friendly helpful staff. Pricey, but includes more than single personal care homes.

I met with director and was very impressed with the staff and the facility. There was a lot going on the building and layout is very nice.

What stuck out most about The Landings at Norcross was the bright and airy look to it. It is a friendly and warm atmosphere when you walk in. The staff at the front desk was very welcoming and the marketing director as well. The environment is not only meant to look warm and inviting but it does not look institutional in anyway. The food menu is pretty high in carbohydrates and we have spoken to the director about it - we understand that it can be difficult. I would recommend them to others looking.

There is no way I can say enough nice things about the folks at Bentley. The facility is lovely, but it is the staff that make Bentley the unique place it is. They are professional, experienced, and (best of all) genuinely kind. My 92-year-old mother lived ther during the last year of her life (she moved from a very new, very expensive, and pretty atrocious facility just outside of Athens where she most decidedly was not thriving), and the care she received in Bentley's Memory Care wing was absolutely first-rate. This summer she went into hospice and passed away at Bentley, and then too the whole staff and administration made a wrenching time far less difficult than it would have been had it not been for the staff's and administration's professionalism as well as their kindness and care. (Executive director [name removed] and Memory Care wing nurse [name removed], in particular, went *far* above and beyond what their jobs required; their compassion and generosity of spirit was truly humbling and overwhelming.) Suffice it to say that I recommend Bentley, with enthusiasm and deep gratitude, to anyone who loves their parents and wants them to receive exceptional care.

Staff are wonderful and friendly. Staff is stretched thin but our experience was all were very caring.

My mom has been a resident at Oxton Place for over a year now. She is very happy, never mentions going home and is always smiling when we are there - on an almost daily basis. We visit at different times of they day, see workers providing very sweet care giving services and seeing the ED there at any given time - after hours, weekends, etc. She was there all night with them during a recent weather/snow incident. She's dedicated to providing care to these residents and leaving the family members with a sense of relief. Maybe (some) of the negative comments on this page are from disgruntled employees or family members. Please know all the facts and look at the big picture before saying No to Oxton. It's been a God send to my family!

Very caring staff and wonderful facility. They keep the residents involved and interacting with others. My family member has dementia and is adjusting well and they know just how to work with her so that she feels comfortable being there

First I would like to say that the manager (sherry) goes over and above her job. She is the selling force to this place. She knows her stuff... With that being said, they're is only so much she and staff can do. The staff needs increasing. The old building needs lots of renovation.. It's apparent that upper management will not let them spend any money. The rooms are not freshly painted after move outs. I'm not even sure that the carpets are cleaned. I believe, when someone moves out, that is the time to upgrade the rooms. Several complaint on cleanliness of rooms. Mainly because understaffed. The residents seem lonely. Could be more actives for them. They need there minds stimulated on a daily basics. They need more staff on the floor interacting with the residents. The landscapeing need much work. Medication management seems really unorganized. I do have to give the kitchen staff does a great job on the food prep. I believe they need a couple of servers to keep tea glasses filled hand out extra items etc. Currently the girls that work the floor do this. For the price, I would think thing could be a lot better. Not only for the residents, but the staff. Thank you to the staff that works there, I see your daily struggles

I have nothing to say but good things for Morning-Starr at Holcomb Bridge. They were so helpful and kind and really went the extra mile when we were locating a place for my brother. The staff has been wonderful to our family. I would recommend it highly.

I think that they are doing the best with what they have – though short-staffed, the staff on hand are friendly, informative and helpful The manager has been helpful when there's been a financial issue. Recently Medicaid cancelled, Mom's check shorter, working out payment. That's important to have someone willing to work with you. It has overall been a positive experience

They accommodated his specific needs that most assisted living would not. It is not the best place. But most definitely not the worst. Staff not very attentive.

The reason for the 4s was due to Covid. They had a large turnover when the government (taxpayers) started paying people to stay home who were "afraid" to work in the health field. Prior to that, it was all 5s, but it was never quite the same after. They were short handed much of the time. The administration and office staff are super! Most of the CNAs love the residents and their jobs. My mom passed away in April, but I visited frequently while she was there. No matter what facility you choose, if you are a frequent visitor and get to know the staff, your loved one will get the best treatment.