Personal Care Senior Living

Our families experience varies day to day, the mean common areas are clean and the friendliness of the staff members are getting better. The meals and dining are good they get three meals a day. There are a lot of activities during the day for the residents to participate.

When we toured Personal Care it was brand new so there were not a lot of residents there and it was not quite up and running yet. The facility itself was nice but the view from the rooms was no so appealing.

The staff has been changing a lot, they have had 4 different nurses since we moved in. It is a newer facility and I do not think that they have good protocols set in place. We do not see administrative staff much or know their hours, I think they could be more available for families. It seems like a lot of family members are up here taking care of their loved ones. Overall we have not been pleased with the experience so far.

Our family needs to be on site each day to ensure that my dad is attended to. We have shared our concerns with the management company and have received assurances that things would improve, staff would be hired, training would be provided and care would be better. We have hired a private caregiver to supplement his care. Unless your family is able to be at the facility daily to monitor and advocate for your loved one, especially if memory or dementia is an issue, do not choose Personal Care. Attempts have been made to rectify what we now know as ongoing (and yet undisclosed to new families) problems. These include an effort to reduce medication errors, and hire essential staff. Very poor management company with infinite opportunities to improve, yet dismal results at this point. DO your diligence before even considering Personal Care for a loved one. Believe what you see, not what you hear from the management company. Seek out information from residents and family members.