Providence Senior Living

The community is clean. It has been the best place, but they can improve on somethings. They are all friendly. My loved is fine with the food. They do the samething with the activities, and they can do better with keeping the residents engaged. We have to stay on top of the staff, to make sure that they are properly taking care of my loved one, especially when it comes to providing medication. The communicatin with the Executive Director has been good.

Our family has experienced a lot of loving care. Sometimes they have a little bitt of an issue with staffing, like every place right now. But the staff they do have have been excellent. The food is excellent. The chef goes out of his way to make the food not only tasty but also visually appetizing with the garnishes he uses. It's easy for the residents to eat, and there's plenty of it. The facility is beautiful and only about a year old. It has a lovely courtyard. The décor is very pleasing, and the rooms are nice.

This is a great community and your feel comfort knowing your loved one is taken care of. I feel peace knowing my loved one is being well cared for by the staff. The staff are good to work with if I have questions or concerns about my loved one and they are responsive. The activities are limited here. Your loved one will need to season their own food.

I would tell others that the community is very good. Everyone is very friendly. Sometimes it takes time for the staff to return emails or phone calls about my loved one. This is my only hesitation about the community. The community is very well decorated, and feels very welcoming.

We chose Savannah Grand because it is a small intimate place and I figured it would be easier to find her way around and be more comfortable. The room sizes are nice, they are private rooms. Initially it was difficult because of covid restrictions and as they started to lift them they seemed to be comfortable with not doing much. They have recently changed management and things are improving dramatically such as having many more activities. They are good with communication and I see the director almost on a daily basis. I would recommend to others looking.

Savannah Grand was always kept clean, and they offered a fair amount of activities for the residents. The pace was very affordable for everything they had to offer. The affordability, and the initial walk through really stood out to us. The waiting area, and entry way was very well appointed, The marketing individual we met with was very friendly and very helping with answering all of our questions we had.

Our loved one really does enjoy the meals and dining, but we do wish they offered more care. We think if they did our loved one would receive more attention, we think the community is a little laid back. We also wish they would offer outside walks for the residents to keep them active and engaged.

On laundry day we will find dry clothes in the dryer that weren't folded. We asked that a trash bag be put in the trash can, but unfortunately this is rarely done.

The food and food service is inadequate. Better wages should be paid to attract more attendants and a more qualified chef. Residents must wait for long periods to get their food served. Often the food is improperly cooked or unavailable as shown on the menu. There are no health violation concerns just poorly prepared food or lack of choices. Example under cooked spaghetti and rice, running out of items indicating poor ordering of supplies.

Ambiance of Maitland in my opinion is a long way from being ready to take more residents at this time. They are in the middle of a massive renovation and remodel. I truly can't imagine it being finished for at least 9 months to a year. That being said, it should be very nice when it's finished. Currently I wouldn't send someone there.

The staff was great, although the front office staff were horrible. The receptionist provided some bad information and was unprofessional. We felt like there was a cover up. We also thought the director was very rude. The care giving staff, that were part of the memory care house were pretty good. The staff from the non-memory care side was significantly less equipped to care for our father. Some of the care giving staff did do a good job with my dad and seemed to really care for him. Those staff seemed to not be treated well by the management, however, so many of them left over time. They did seem to do a good job keeping the community clean. During the holidays, the activities director put up decorations and put on a really great event. At this event, the director and receptionist did not engage with the residents or families at all. They both fixed a plate of food and left without talking to any of us.

So far have not really been impressed at all. Granted my dad was only there a week before the COVID-19 quarantine started so I don't have much to go on. Never saw anyone doing any activities - only placed out in front of the group TV.

Dad was in the memory care side. Was disappointed in the care given. Never once did I see anyone doing any activities except sitting in front of the television. Unfortunately, his health declined shortly after moving there so he had to go to a skilled nursing facility.

Not happy with Sonata Hunter's Creek. No one seems to know anything. The staff is lazy in the upper management. They have no interest in my dad's welfare. We cannot find his dentures while in transportation to the hospital. We will have to get new dentures and I am sending the bill to Sonata. He also lost his baseball cap. Nurse [name removed] and nurse [name removed] are not trustworthy. They steadily tell you what you want to hear. But we are no fools. [name removed], the Director, is also the same. Smile in your face. All these businesses do is take your money. My mom, who is 81 years old, is constantly asking questions about dad's concern. All they say is that he is alright. We see through them all.

This was a dirty community during the tour.

We toured Ambiance at Maitland when searching for a Memory Care facility for my father. Based on our observation from our tour, this facility was kind of scary. However, it was one of the more affordable facilities that we toured.

I would strongly recommend to any prospective families to AVOID Providence and look elsewhere for memory care for your loved ones. It has gone downhill significantly since new management took over a few months ago. My mother was a resident there for about 18 months, one of the first residents when Providence started in the fall of 2021. They suddenly stopped caring for her deep into the progression of her illness, and while she was on hospice care, as she no longer "fit their criteria" regarding how much physical independence she still had at that point (although several other residents fit the same criteria). This occurred after she had been a very cooperative resident of the community and loved by all the staff. The worst part is they didn't even tell us they wouldn't move her or change her any longer. They just stopped doing it and we found out through the staff, without the decency of a formal conversation with management.

Our family had an in person tour with the Savannah Grand community and there was nothing grand about it. It was so dark, dingy, and depressing I would not put my worst enemy there.

They are unable to provide the care of your loved ones with Dementia!!!! They are a ripoff !!!

The staff commented to me the other day “I just work here”. My mother has bruises, has knocked out a front tooth that no one seems to happen, and was allowed to lay in bed for several days with the flu. She has been over-drugged and is nearly always locked out of her room. While she is in the hospital we are going to try to find a different place for her. The sales people get you in these places, then they abandoned you and your parent to a non-caring staff.