Sunstone Assisted Living LLC

The staff is kind and respectful at Sunset Ridge Memory Care. The housekeeper takes pride in her work and likes talking with the residents. Communication with our family has been great. We requested a care plan meeting and the head nurse responded promptly. For Meals and Dining: the portion sizes are just right and the food is very tasty. I would highly recommend Sunset Ridge Memory Care. It's a family experience.

Sunset Ridge is a clean well cared for assisted living community. Lights are promptly answered. The staff are very friendly and accommodating. We feel assured our loved one is well cared for, and I would recommend this to others.

This was a very pleasant experience for my friend and myself during the tour. My friend seems very happy here after moving in.

The Sunset Ridge Assisted Living facility is very nice but there are some staff shortages and sometimes a lack of communication among the staff that is frustrating.

We were impressed with the cleanliness of the facility. Staff were always cheerful and accommodating. Lights were answered promptly. The biggest problem was a shortage of caregivers. Thus our daughter was usually given no help with morning cares. I would still rate the facility 4 stars! They had great activities for a short time but that person left and no one since. Our daughter was there and no one helped with morning cares.

The staff at Sunset Ridge Memory Care are very friendly and accommodating. Though they are short staffed like many places, any issue that came up was addressed.

I have called numerous times to get information and talk to someone personally. The phone is never answered, and it goes voicemail but unable to leave anyone a message due to mailbox is full. If there was an emergency need for anything with a family or friend, who do we get in contact with?? Poor communication and responsiveness.

We toured and genuinely believed everything [name removed] told us ! She said they were highly experienced in dementia patients and would work with my mom to get her to walk again. She promised a hospital bed when we arrived and even to paint the room my moms favorite color. None of that happened. The workers do not have any experience with dementia. Poor poor hand off communication.They lack common sense. No turning of patients every two hours ,my mom left with bedsores, left food just far enough away that was unreachable on a tray (inhumane) , they never once worked with her to move -even in bed. The activities director is nice but Im not sure what she does unfortunately other than decorations? They put dirty wipes on my moms food tray. We were also told there was a nurse on staff that would show up a couple times a week. She showed up once in 3 weeks. Really consider other places before this one!

We were lied to as a family by “[name removed]” we were told a bunch of lies about the care and what they would do for my mother. Horrible care. Most the workers have zero knowledge about even as something as simple as dementia. Scary .