Anonymous
Assisted LivingFamily/friend
September 21, 2026
Aberdeen Crossings
Food is delicious. Facility stays clean. Friendly, accommodating staff. Room size is great! Overall a good choice for dad to live out his years
399 Bishop Rd, Highland Heights, OH 44143

Anonymous
Child of resident/client
Overall recommend
There is good engagement from the staff, but there is frequent turnovers. It is very clean here. The majority of the staff are friendly - the front office, and admin people, and the main nurses are great. But the high staff turnover is the actual care people- like the CNAs and stuff there is a lot of turnover of actual workforce that is frustrating. As far as quality of care, they do their best but the turnover in staff definitely affects care. Sometimes the new staff doesn't know what's going on and it's annoying. There does seem to be a decent amount of activities - I wish they took the residents off site more. The place is clean and the staff is nice, would be better if they had more staff control and better food.
Read all reviewsAberdeen Crossings by New Perspective
This lively community offers private apartments to each of its residents while maintaining the warm atmosphere of a sprawling ranch house, beautifully remodeled in 2018. Aberdeen’s covered front porch is the perfect place to start the morning with a cup of coffee and a newspaper — or your favorite neighbor. Inside, the home is elegantly furnished with beautiful common areas. Each apartment contains a kitchenette and a private bath with a walk-in shower, and bedrooms with plenty of natural light coming through the large windows.
Aberdeen’s suburban Highland Heights location lies just south of Airport Greens Golf Course. The community was founded in 2009 on the mission to preserve its residents’ independence, privacy, dignity, and choice. Aberdeen’s professional staff offer a resident-directed approach to care, enabling residents to benefit from a continuum of assistance while preserving their autonomy.
Aberdeen’s individualized care services range from help with activities of daily living, to health care, to specialized memory support. Aberdeen’s staff also provide housekeeping and linen services, a full activities schedule, and three meals per day served tableside in the community’s gorgeous and spacious dining room. With RNs on-site for regular health assessments and coordination with physicians, you can rest assured that your loved...
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Aberdeen Crossings by New Perspective
Total monthly costs depend on room type, select services, and the level of care needed
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
for Aberdeen Crossings by New Perspective
A Place for Mom has scored Aberdeen Crossings by New Perspective with 5 out of 10 using our proprietary review score based on 8 reviews in the last 2 years. Over all time, Aberdeen Crossings by New Perspective has 37 reviews with an average "overall experience" of 3.8 out of 5.
Anonymous
Assisted LivingFamily/friend
September 21, 2026
Food is delicious. Facility stays clean. Friendly, accommodating staff. Room size is great! Overall a good choice for dad to live out his years
AP
Assisted LivingFamily/friend
April 3, 2026
The quality of the rooms and décor impressed us, as well as the cleanliness. Yes I'd recommend
Michael C
Assisted LivingToured community
March 26, 2026
The tour was thorough and all of our questions were answered. We received some good advice from the facility that helped us make our decision.
Laura W
Assisted LivingFamily/friend
October 17, 2025
Our father lived at Aberdeen for 2.7 years. The quality of the food and services declined greatly in the time he was there. There were times we were not called when dad fell and he was taken directly to the hospital. Toward the end of his time there, he struggled with dementia and falls. Thankfully we had a camera in his room so we were able to monitor him. Several times during the last week he lived there, dad was about to or had indeed fallen. When calls were made to Aberdeen to ask for help, no one answered and calls went to voicemail and were not returned. (Times of these phone calls were 5 PM, 6 PM, 6 AM) Thankfully we had decided upon Hospice for our dad for the last month of his life. It was the 24/7 Hospice phone line that we called to finally go and help our dad who had fallen as Aberdeen staff did not answer. We do not want any other family to experience what we did with this facility toward the end of our dad's time there.
Sarah L
Assisted LivingFamily/friend
September 21, 2025
Strongly advise against using Aberdeen. The management truly does not care about the residents or families. They make countries billing errors and have been overcharging every single resident due to deliberately miscalculated care costs. They make significant medication mistakes then try to hide the evidence. It's truly awful.
Chris J
Assisted LivingFamily/friend
August 8, 2025
Aberdeen has incredibly unprofessional staff who do not care about the residents. They did a terrible job of caring for my dad, especially in his dying days. They refused to communicate with my family entirely after the passing of my parents and claimed it was because they didn't have to talk to me since my parents were dead. Horrifying.
Anonymous
Assisted LivingFamily/friend
July 30, 2025
The staff is very nice people. The problem was my dad has Alzheimer's. They let us believe that they could handle people from a memory care unit. I like the fact that they mixed everybody together both assisted living and Alzheimer's or memory care people but my dad had a few outburst And they said that they couldn't keep them there and then reiterated that they were in a memory care facility. So we had to move him out of there and he's staying at a different place now.
Jane
Assisted LivingFamily/friend
July 16, 2025
We had a terrible experience with my mom at Aberdeen. They made multiple mistakes with medication administration and billing, and consistently refused to address any mistakes and desperately tried to blame anybody else. We had to contact the ombudsman's office, who suggested we file a report with the health department regarding their dangerous mistakes. After my mom passed away, I made 13 attempts to contact the director and regional VP regarding a few concerns in my mom's last week, and they ignored every single contact attempt. Only after I escalated it to the owner of the company, did the VP finally call me - but instead of addressing my concerns, she claimed that they no longer had to communicate with me since my mom had died. I was absolutely horrified.
Anonymous
Assisted LivingToured community
October 10, 2024
I was very pleased with our first meeting at Aberdeen. Staff is friendly facility is clean and decorated for the season. We met other residents who were very positive and welcoming. I think my mom liked it best.
Anonymous
Assisted LivingFamily/friend
September 18, 2024
There is good engagement from the staff, but there is frequent turnovers. It is very clean here. The majority of the staff are friendly - the front office, and admin people, and the main nurses are great. But the high staff turnover is the actual care people- like the CNAs and stuff there is a lot of turnover of actual workforce that is frustrating. As far as quality of care, they do their best but the turnover in staff definitely affects care. Sometimes the new staff doesn't know what's going on and it's annoying. There does seem to be a decent amount of activities - I wish they took the residents off site more. The place is clean and the staff is nice, would be better if they had more staff control and better food.
Prospective R
Assisted LivingToured community
August 28, 2024
I believe in teamwork and it's taking a village and special group of people to work in senior living, healthcare alone! Upon entering this community, you see the liveliness in the residents, everyone has a smile. The Director greets you and concierge-- Sue is such a beauty. 10/10 highly recommend.
KJ
Assisted LivingFamily/friend
July 16, 2024
Please don't entrust your loved one to this horrible place they claim is an Assisted Living facility. They DO NOT and WILL NOT assist. Your family member will buzz for help and will be left to wait and wait. . (sometimes the staff will never show up). My mother was one of only 3 residents there that didn't have dementia, (we specifically asked about amount of residents w/ dementia beforehand and they lied to us...one of the many lies they told...another lie was their response time to residents call button). So my mother could tell us of the reality of living at Aberdeen Crossings. She would be left sitting in the dining room waving for assistance back to her room and staff would make eye contact and ignore her or talk snotty to her and then make her sit and wait more. This is not just one occasion, this was ongoing for 3 months. I spent every week on the phone relating this to the director, [name removed] who just gaslit us. My mother passed due to a fall due to lack of assistance
Anonymous
Assisted LivingResident/client
May 1, 2024
Love wine down wednesday and happy hour friday
Anonymous
Assisted LivingResident/client
May 1, 2024
I commend Aberdeen Crossings Assisted Living for very good security, healthcare, food, activities and a sense of community. There are special meals, decorations, and activities around the Holidays and beyond. I appreciate the professional musicians hired.
Anonymous
Assisted LivingResident/client
May 1, 2024
I think it is run excellent, everyone is always kind to me and they all know me.
Janet B
Assisted LivingFamily/friend
April 11, 2024
Staff is very friendly, helpful and knowledgeable . I am very happy with the care the staff provides. Always happy to answer any questions, any needs are taken care of and always open for discussion.
Mike
Assisted LivingFamily/friend
March 14, 2024
They are very professional. My father loves the food. They have activities everyday.We already have cousins and friends who have decided to live there from our word of mouth.I would also remind them of the terrible experience my mother had in her assistant living facility. Aberdeen is a diamond in the ruff. They are the exception to all of the horror stories you hear about assistant living. They really are awesome. My mother was never bathed. My father is bathed very regularly. I cannot say enough about them. Just an all around fantastic experience.
Scott L Duncan
Assisted LivingFamily/friend
October 26, 2023
[name removed] at the front desk is always so friendly and has updates every time we visit. It is great to see the residents sitting in the courtyard and enjoying the beautiful weather and talking with each other.
Ryan F
Assisted LivingFamily/friend
October 25, 2023
Friendly staff. Helped our family a lot. Able to have hospice if needed. Checks on residents when warrented. Meals are always changing and very healthy for the residents. My father really enjoys the meals and can see the benefits of portion control and healthy cooking.
Nancee L
Assisted LivingFamily/friend
October 20, 2023
My father in law lives in the Aberdeen community and loves it and so do we. The staff provides outstanding care. [name removed] the director is wonderful. Sue at the front desk is extremely friendly and knowledgeable. [name removed] provides wonderful health and wellness support. We are so happy we moved dad to Aberdeen Crossings.
Aberdeen Crossings by New Perspective
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Know Ohio’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Ohio’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.
Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.
The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.