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Bickford of Urbandale

5915 Sutton Place, Urbandale, IA 50322

For pricing & availability:
(866) 374-4058
5.8
Review score
34 reviews
Add review
5.8
Review score
34 reviews
  • 5 star
    38%
  • 4 star
    29%
  • 3 star
    15%
  • 2 star
    3%
  • 1 star
    15%
See all reviews
7.9
Review score
1472 reviews
55 facilities
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Bickford of Urbandale
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Bickford of Urbandale Community Exterior
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Anonymous

Spouse or partner of resident/client

4.0 out of 5 stars

Would recommend

Staff is kind and helpful. Room size was fine. Meal times were a little weird. They had no recreation person at the time so activities were lacking. Have hired one recently.

Read all reviews

Bickford of Urbandale

About the facility

At Bickford, we believe the golden years should be golden. Your loved one will be immersed in a world of homemade culinary delights, continuous caregiver companionship, and a myriad of enjoyable social engagements.

Our commitment to their best life is unwavering, powered by our renowned HigherPath senior health model. This proactive approach champions better care for better outcomes, not just waiting for something bad to happen. And, judging by our resident satisfaction levels — which are a staggering two times the industry average — we're definitely on the right track.

Get your loved one on the HigherPath

Many assisted living facilities seem similar. But Bickford’s nationally recognized senior health model is taking the road less traveled and championing a higher standard of senior care. An interdisciplinary care team will ensure your loved one is getting whatever proactive interventions they need to stay on a higher path.

On-site primary care
High-performing care network
Interdisciplinary care meetings
Integrated health records
Outcome-focused technology

Created to care for our family. Devoted to serving yours.

Bickford was founded in 1991 to care for our own mother. What started out as a family need has blossomed into our life’s work. We’re still family-owned and operated today.

Support in a home-like environment

Your loved one...

Senior living options offered

  • Assisted Living
  • Memory Care

Bickford of Urbandale

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $4,410/mo
  • Unlocked
    1 BedroomStarting at $5,171/mo

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlocked
    StudioStarting at $4,410/mo

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Bickford of Urbandale
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Bickford of Urbandale Community ExteriorBickford of Urbandale

5915 Sutton Place,
Urbandale, IA 50322

Woodlands Creek Senior Living community exteriorWoodlands Creek Senior Living

12675 Woodlands Pkwy,
Clive, IA 50325

Independence Village of Waukee community entranceIndependence Village of Waukee

1650 SE Holiday Crest Circle,
Waukee, IA 50263

Glen Oaks Alzheimer's Special Care CenterGlen Oaks Alzheimer's Special Care Center

8525 Urbandale Ave,
Urbandale, IA 50322

5.8 out of 10
Review Score34 reviews
9.8 out of 10
Review Score80 reviews
9.7 out of 10
Review Score169 reviews
9.3 out of 10
Review Score56 reviews

Studio

Starting at $X,XXX/mo

Studio

Not available

Studio

Not available

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

1

Memory Care

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Amenities

at Bickford of Urbandale

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care
  • Incontinence Care

Meals & Dining

  • Vegetarian
  • Meals Provided

Room Amenities

  • Wheelchair Accessible Showers
  • Bath Tubs
  • Respite or Short Term Stays Offered

Community Amenities

Transportation & parking

  • Transportation at Cost
  • Resident Parking Available

Pets

  • Pet Care Available
  • Dogs Allowed
  • Cats Allowed

Common areas

  • Indoor Common Areas
  • Outdoor Common Areas

Services

  • Beautician

Activities

  • Activities On-site
  • Devotional Activities On-Site
  • Activities Off-site
  • Devotional Activities Offsite

Reviews

for Bickford of Urbandale

5.8 out of 10
Review Score34 reviewsWrite a review
Overall Experience
3.7
Cleanliness
3.8
Friendliness
4.1
Care Services
3.7
Staff
3.4
Meals & Dining
3.1
Activities
3.7
Value for Cost
3.7

A Place for Mom has scored Bickford of Urbandale with 5.8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Bickford of Urbandale has 34 reviews with an average "overall experience" of 3.7 out of 5.

Filters

1-20 of 34 reviews

Last Updated: 8/21/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

August 21, 2026

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Bickford of Urbandale

The hearing aids were lost during the first week, and the facility did not take responsibility for them. I was also concerned about the supervision of the memory care residents. At times, patients were left unsupervised, and the staff did not always seem engaged with the residents. The room size is also too small, especially considering the needs of memory care residents. Overall, I was disappointed with the level of supervision and staff engagement.

Betty C

Not Sure

Toured community

July 28, 2026

1.0 out of 5 stars
Cleanliness
1.0
Friendliness
5.0
Value for Cost
1.0
Staff
5.0

Rooms way too small, no closet space. No parking was available when we came for tour. Not for us at all.

Anonymous

Assisted Living

Family/friend

November 19, 2025

2.0 out of 5 stars
Verified Review

Review for Bickford of Urbandale

We were highly satisfied with the primary caregivers. The director and the techs were not desirable. I would not highly recommend Bickford of Urbandale

Anonymous

Assisted Living

Family/friend

October 30, 2025

4.0 out of 5 stars
Verified Review

Would recommend

Staff is kind and helpful. Room size was fine. Meal times were a little weird. They had no recreation person at the time so activities were lacking. Have hired one recently.

Anonymous

Assisted Living

Family/friend

August 26, 2025

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
4.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Our family experience--unless vastly improved from a year ago--would not recommend

biggest complaint with food seemed to be any individual meal plans for different people with different medical needs. this was a year ago and hopefully they have had some changes in staff(administrative especially) and addressed the many issues that led me to give them the review I did.

Anonymous

Assisted Living

Family/friend

March 13, 2025

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Bickford of Urbandale

Staff has been friendly and Mom loves her caregiver. Comfy and homey feeling. Great community.

Anonymous

Assisted Living

Family/friend

November 18, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
3.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
3.0
Meals & Dining
1.0

our family's very frustrating experience!

The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm til 8:00 am because of concern about the extreme anxiety and agitation mom was experiencing at night, and because she hadn't been seen by the PA to get the medication that would have helped her. Our outside extra help are the ones who provided the care the regular staff were responsible for--getting ready for bed, brushing and flossing teeth, toileting, and calming her and reassuring her when she couldn't sleep. And in the morning, helping her dress and wheeling her down for breakfast. At our meetings the director and RN admitted they were understaffed (which was so obvious) and commented that this was an industry wide problem. They also said that they needed more training for staff. We bc decided we could give mom better care at home!!! Activities amounted to using the tv as a babysitter. Mom was often left in her very uncomfortable wheelchair even though we requested that she be transferred to a regular chair. Her physical therapist also recommended that she walk every day--only happened when family member helped her. Another issue was getting her meds regulated so she could get some relief from her anxiety and agitation. This was a total disaster!!!!!!! Once we got her back home--it took one day to get her meds straightened out and she changed into a different person.

TH

Assisted Living

Family/friend

September 30, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Review for Bickford of Urbandale

It has been a real blessing. The staff are wonderful. And the directors have walked alongside me every step of the way.

Anonymous

Memory Care

Family/friend

September 12, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Piece of your heart lives here

Overall it is positive, very caring manager & staff home feeling vibe. It is clean but sometimes there is a urine smell. 98 percent friendly always have a couple that hearts aren't in it Quality of care is good but improvements could be made - timeliness of responding to residents buttons, due to staffing?? There is good food - would like to see more fresh seasonal fruits & vegetables! Activities are good but could use some new games!! Loving outside entertainers brought in & church services! It is expensive but probably in the so called normal range!! Caring for my mom & her being happy is priceless.

Anonymous

Assisted Living

Family/friend

May 15, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Bickford of Urbandale review

Mom is no longer at Bickford. Moved to another facility. Not satisfied with memory care unit. Not meeting mom's needs.

Joel

Assisted Living

Family/friend

January 3, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Staff
5.0

Nice community, with a friendly and helpful staff! Wish it would have worked out!

Due to our loved ones health she was unable to use the facilities that were offered at Bickford of Urbandale, however based on the experience we had with the community we would recommend them to other families.

Anonymous

Assisted Living

Family/friend

May 19, 2021

3.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
4.0
Value for Cost
3.0
Care Services
2.0
Activities
1.0
Staff
3.0
Meals & Dining
4.0

Okay, but Think Twice

There is nothing horribly wrong, but I would look elsewhere. It is not set up for handicap people, especially someone in a wheelchair or powerchair it isn't accessible for them. If you don't need to work with the nurse, the staff is pretty good to work with. Sometimes the nurse is good to work with and other times she is not. The memory care seems to be in with the general population and they are not in their own unit.

anonymous

Assisted Living

Toured community

May 13, 2021

5.0 out of 5 stars
Verified Review

We toured Bickford of Urbandale and really liked the facility. My loved one is much younger so we were looking for a place that had a younger crowd which is why we did not choose this facility.

JG

Assisted Living

Family/friend

March 4, 2021

5.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Meals & Dining
5.0

the perfect place for you loved one.

My friend loves the food and they have choices and the variety is good. The community is cozy and a down-home feeling. The staff has been here for a long time. I would recommend this community to others

Anonymous

Memory Care

Toured community

November 2, 2018

3.0 out of 5 stars
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

Very caring. Very dark facility. Desperate need more natural light

Anonymous

Memory Care

Toured community

August 11, 2017

3.0 out of 5 stars
Verified Review
Cleanliness
3.0
Friendliness
3.0
Value for Cost
3.0

The staff was great at this location very attentive and caring. The place looked good very clean but the rooms gave the feeling of an old nursing home feel. Very sterile nothing that made you feel welcome. and comfortable.

Anonymous

Memory Care

Family/friend

July 26, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0

Mom is Doing Just Fine in This Community

My mother is doing here in this community. She is receiving great care, and I'am comfortable with her move here. She is still adjusting a bit, but overall all is well. I know she is safe, and in good hands. The staff is great, they are always kind when I visit, and have been helpful when needed. They do a good job with the cleanliness around the community. They provide nice meals, and have great activities offered. She loves to play, and enjoys sitting out on the front patio. This is a lovely community, and I would recommend it.

Anonymous

Memory Care

Toured community

July 26, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

This community looked clean and well maintained when we visited. The person that took us on tour was nice. This community did not offer the care my loved one required at the time we were looking.

Anonymous

Memory Care

Toured community

June 5, 2017

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0

We seriously considered Bickford when we toured it. It is a nice place and the tour guide was friendly. What held us back was that they offered the same level of care as Edencrest, but at a higher price. Also, we knew my mother in law would need more care than they could give.

Anonymous

Memory Care

Family/friend

May 17, 2017

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0

A great experience

My husband was only at the community a few days. The staff at Bickford were supportive, helpful and took care of everything. They encouraged him to participate in some of the daily activities. The community is clean and I would recommend it.

Bickford of Urbandale

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Bickford of Urbandale

Tips for evaluating your community options. Test Sanity (KJ)

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members: Test Sanity (KJ)

  • Know Iowa’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Iowa’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports. Test Sanity (KJ)

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit. Test Sanity (KJ)

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget. Test Sanity (KJ)

Frequently Asked Questions about Bickford of Urbandale

  • Call (515) 331-3000 to reach a resident at Bickford of Urbandale.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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