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About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Bickford of Urbandale

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5915 Sutton Place, Urbandale, IA 50322

For pricing & availability:
(866) 374-4058
7.3
Review score
28 reviews
Add review
7.3
Review score
28 reviews
5 star
43%
4 star
32%
3 star
18%
2 star
0%
1 star
7%
See all reviews
7.1
Review score
1123 reviews
55 facilities
Bickford of Urbandale
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Bickford of Urbandale Community Exterior
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Bickford of Urbandale in google map
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Anonymous
-
Child of resident/client
5.0
Piece of your heart lives here
Overall it is positive, very caring manager & staff home feeling vibe. It is clean but sometimes there is a urine smell. 98 percent friendly always have a couple that hearts aren't in it Quality of care is good but improvements could be made - timeliness of responding to residents buttons

About the facility
Bickford of Urbandale

At Bickford, we believe the golden years should be golden. Your loved one will be immersed in a world of homemade culinary delights, continuous caregiver companionship, and a myriad of enjoyable social engagements.

Our commitment to their best life is unwavering, powered by our renowned HigherPath senior health model. This proactive approach champions better care for better outcomes, not just waiting for something bad to happen. And, judging by our resident satisfaction levels — which are a staggering two times the industry average — we're definitely on the right track.

Get your loved one on the HigherPath

Many assisted living facilities seem similar. But Bickford’s nationally recognized senior health model is taking the road less traveled and championing a higher standard of senior care. An interdisciplinary care team will ensure your loved one is getting whatever proactive interventions they need to stay on a higher path.

On-site primary care
High-performing care network
Interdisciplinary care meetings
Integrated health records
Outcome-focused technology

Created to care for our family. Devoted to serving yours.

Bickford was founded in 1991 to care for our own mother. What started out as a family need has blossomed into our life’s work. We’re still family-owned and operated today.

Support in a home-like environment

Your loved one...

Read more

Senior living options offered

Assisted Living

Memory Care

Pricing
for Bickford of Urbandale

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo

Memory Care

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Studio
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Bickford of Urbandale

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Bickford of Urbandale Community Exterior
Bickford of Urbandale

5915 Sutton Place, Urbandale, IA 50322

Independence Village of Waukee community entrance
Independence Village of Waukee

1650 SE Holiday Crest Circle, Waukee, IA 50263

Meadowview of Johnston
Meadowview of Johnston

5555 Pioneer Parkway, Johnston, IA 50131

MorningStar at Jordan Creek in-unit ktichen
MorningStar at Jordan Creek

525 South 60th St., West Des Moines, IA 50266

7.3
Review score
28 reviews
7.3
Review score
28 reviews
5 star
43%
4 star
32%
3 star
18%
2 star
0%
1 star
7%
9.5
Review score
142 reviews
9.5
Review score
142 reviews
5 star
64%
4 star
24%
3 star
9%
2 star
2%
1 star
1%
9.2
Review score
6 reviews
9.2
Review score
6 reviews
5 star
83%
4 star
17%
3 star
0%
2 star
0%
1 star
0%
9.2
Review score
23 reviews
9.2
Review score
23 reviews
5 star
74%
4 star
26%
3 star
0%
2 star
0%
1 star
0%
Studio
Starting at $X,XXX/mo
Studio
--
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Amenities
at Bickford of Urbandale

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Meals Provided
  • Vegetarian

Room Amenities

  • Wheelchair Accessible Showers
  • Bath Tubs
  • Respite or Short Term Stays Offered

Community Amenities

Transportation & parking

  • Resident Parking Available
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Pet Care Available
  • Cats Allowed

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas

Services

  • Beautician

Activities

  • Devotional Activities On-Site
  • Devotional Activities Offsite
  • Activities On-site
  • Activities Off-site

Reviews

for Bickford of Urbandale

7.3Review score28 reviews
7.3
Review score
28 reviews
5 star
43%
4 star
32%
3 star
18%
2 star
0%
1 star
7%
Bickford Senior Living
7.1
Review score1123 reviews55 communities
Write a review
A Place for Mom has scored Bickford of Urbandale with 7.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Bickford of Urbandale has 28 reviews with an average "overall experience" of 4 out of 5.
Overall Rating
4.0
Cleanliness
4.1
Friendliness
4.1
Care Services
3.8
Staff
3.7
Meals & Dining
3.5
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Bickford of Urbandale with 7.3 out of 10 using our proprietary review score based on 5 reviews in the last 2 years. Over all time, Bickford of Urbandale has 28 reviews with an average "overall experience" of 4 out of 5.
Parent company
Bickford Senior Living
7.1
Review score1123 reviews55 communities
Logo for Bickford Senior Living
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 28 reviews
Anonymous - Family/friend
Assisted Living
November 18, 2024
1.0
Verified Review
our family's very frustrating experience!
The quality of care was the biggest negative. Even after at least 3 meetings with director and head nurse--still did not or would not deliver the level care we were paying for. It was over 2 weeks before our mom was evaluated by the physician assistant so there were NO directions for any needed medication changes. Even after the RN was allowed to arrange for much needed changes in medication, they never did get it from pharmacy before we took mom back home!!!! We hired outside care to be with mom from from 8:00 pm til 8:00 am because of concern about the extreme anxiety and agitation mom was experiencing at night, and because she hadn't been seen by the PA to get the medication that would have helped her. Our outside extra help are the ones who provided the care the regular staff were responsible for--getting ready for bed, brushing and flossing teeth, toileting, and calming her and reassuring her when she couldn't sleep. And in the morning, helping her dress and wheeling her down for breakfast. At our meetings the director and RN admitted they were understaffed (which was so obvious) and commented that this was an industry wide problem. They also said that they needed more training for staff. We bc decided we could give mom better care at home!!! Activities amounted to using the tv as a babysitter. Mom was often left in her very uncomfortable wheelchair even though we requested that she be transferred to a regular chair. Her physical therapist also recommended that she walk every day--only happened when family member helped her. Another issue was getting her meds regulated so she could get some relief from her anxiety and agitation. This was a total disaster!!!!!!! Once we got her back home--it took one day to get her meds straightened out and she changed into a different person.
Cleanliness
1
Friendliness
3
Care Services
1
Staff
3
Meals & Dining
1
Activities
1
Value for Cost
1
TH - Family/friend
Assisted Living
September 30, 2024
5.0
Verified Review
Review for Bickford of Urbandale
It has been a real blessing. The staff are wonderful. And the directors have walked alongside me every step of the way.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Bickford of Urbandale
October 1, 2024
We are so happy to hear that your loved one's transition has gone smoothly. Thank you for trusting us with their care and allowing them to be part of our family here at Bickford.
Anonymous - Family/friend
Memory Care
September 12, 2024
5.0
Verified Review
Piece of your heart lives here
Overall it is positive, very caring manager & staff home feeling vibe. It is clean but sometimes there is a urine smell. 98 percent friendly always have a couple that hearts aren't in it Quality of care is good but improvements could be made - timeliness of responding to residents buttons, due to staffing?? There is good food - would like to see more fresh seasonal fruits & vegetables! Activities are good but could use some new games!! Loving outside entertainers brought in & church services! It is expensive but probably in the so called normal range!! Caring for my mom & her being happy is priceless.
Cleanliness
5
Friendliness
5
Care Services
5
Staff
5
Meals & Dining
5
Activities
5
Value for Cost
5
Response from Bickford of Urbandale
September 13, 2024
Thank you for taking the time to leave us a review. We appreciate your honest feedback. We are honored that you have trusted us to care for your mom. Thank you for being part of our family.
Anonymous - Family/friend
Assisted Living
May 15, 2024
1.0
Verified Review
Bickford of Urbandale review
Mom is no longer at Bickford. Moved to another facility. Not satisfied with memory care unit. Not meeting mom's needs.
Cleanliness
1
Friendliness
1
Care Services
1
Staff
1
Meals & Dining
1
Activities
1
Value for Cost
1
Response from Bickford of Urbandale
August 2, 2024
Thank you for your honest feedback. We are sorry to hear about your experience. Please know this is not the standard of care our residents and families have come to expect from us. Will you please call us at 855-254-5010 so we can learn more about your experience? Thank you.
Joel - Family/friend
Assisted Living
January 3, 2024
5.0
Verified Review
Nice community, with a friendly and helpful staff! Wish it would have worked out!
Due to our loved ones health she was unable to use the facilities that were offered at Bickford of Urbandale, however based on the experience we had with the community we would recommend them to other families.
Cleanliness
5
Friendliness
5
Staff
5
Anonymous - Family/friend
Assisted Living
May 19, 2021
3.0
Verified Review
Okay, but Think Twice
There is nothing horribly wrong, but I would look elsewhere. It is not set up for handicap people, especially someone in a wheelchair or powerchair it isn't accessible for them. If you don't need to work with the nurse, the staff is pretty good to work with. Sometimes the nurse is good to work with and other times she is not. The memory care seems to be in with the general population and they are not in their own unit.
Cleanliness
5
Friendliness
4
Care Services
2
Staff
3
Meals & Dining
4
Activities
1
Value for Cost
3
anonymous - Toured community
Assisted Living
May 13, 2021
5.0
Verified Review
Tour of Bickford
We toured Bickford of Urbandale and really liked the facility. My loved one is much younger so we were looking for a place that had a younger crowd which is why we did not choose this facility.
JG - Family/friend
Assisted Living
March 4, 2021
5.0
Verified Review
the perfect place for you loved one.
My friend loves the food and they have choices and the variety is good. The community is cozy and a down-home feeling. The staff has been here for a long time. I would recommend this community to others
Cleanliness
4
Friendliness
5
Care Services
5
Meals & Dining
5
Activities
5
Value for Cost
5
Anonymous - Toured community
Memory Care
November 2, 2018
3.0
Very caring. Very dark facility. Desperate need more natural light
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Anonymous - Toured community
Memory Care
August 11, 2017
3.0
Verified Review
More of a old nursing home feel
The staff was great at this location very attentive and caring. The place looked good very clean but the rooms gave the feeling of an old nursing home feel. Very sterile nothing that made you feel welcome. and comfortable.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Anonymous - Family/friend
Memory Care
July 26, 2017
4.0
Verified Review
Mom is Doing Just Fine in This Community
My mother is doing here in this community. She is receiving great care, and I'am comfortable with her move here. She is still adjusting a bit, but overall all is well. I know she is safe, and in good hands. The staff is great, they are always kind when I visit, and have been helpful when needed. They do a good job with the cleanliness around the community. They provide nice meals, and have great activities offered. She loves to play, and enjoys sitting out on the front patio. This is a lovely community, and I would recommend it.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Memory Care
July 26, 2017
4.0
Verified Review
A good tour
This community looked clean and well maintained when we visited. The person that took us on tour was nice. This community did not offer the care my loved one required at the time we were looking.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Memory Care
June 5, 2017
4.0
Verified Review
Our second choice!!
We seriously considered Bickford when we toured it. It is a nice place and the tour guide was friendly. What held us back was that they offered the same level of care as Edencrest, but at a higher price. Also, we knew my mother in law would need more care than they could give.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Family/friend
Memory Care
May 17, 2017
5.0
Verified Review
A great experience
My husband was only at the community a few days. The staff at Bickford were supportive, helpful and took care of everything. They encouraged him to participate in some of the daily activities. The community is clean and I would recommend it.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Toured community
Memory Care
April 21, 2017
4.0
Verified Review
I also toured...
I took a few tours with one being Bickford of Urbandale. This place was nice, it was clean and everyone from the most part was friendly. Some of the places, though, would not call me back after they evaluated my mother which was very discouraging.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Memory Care
March 23, 2017
5.0
Verified Review
Good impression
I toured this community when we were looking for my mother-in-law. It was a nice community and I would recommend it.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Memory Care
March 6, 2017
4.0
Verified Review
A Work in Progress, but Overall A Good Community
My father is still adjusting to this community, but overall it is a nice facility. They have a good staff here. I know he is in good hands, and receiving good care. There activities available for the residents when they are ready to participate. He is adjusting to meals they serve. It has been a good experience, and I would recommend this community.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Toured community
Memory Care
January 18, 2017
4.0
Verified Review
My next choice!
The Bickford of Urbandale was in my top 2 choices. It was a very nice place with friendly people and comparable to the other places I was looking at. Ther staff were all very friendly and welcoming.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Anonymous - Family/friend
Memory Care
December 20, 2016
5.0
Verified Review
Outstand Care
I was very happy with the great care that was received here. The staff was wonderful and very nice. They activities have been offer. The community is clean and they have a nice menu to choose from. I would highly recommend this community to other families for outstanding care and value.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Anonymous - Family/friend
Memory Care
April 8, 2016
4.0
Verified Review
Friendly people, and good activities!
Overall our experience with Bickford of Urbandale has been a good one! It's a nice looking, clean place and the people all seem very friendly. They have a great activities program, and really keep the residents busy! The only real issue I've noticed is some occasional clothing mix-ups with the laundry service.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Viewing 1-20 out of 28 reviews

Neighborhoods
around Bickford of Urbandale

See what the neighborhood has to offer and what’s nearby:
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Iowa regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Iowa regulations for Assisted Living.

Frequently Asked Questions
about Bickford of Urbandale

Bickford of Urbandale offers Studio and 1 Bedroom. Learn more.

A Place for Mom has scored Bickford of Urbandale 7.3 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (515) 331-3000 to reach a resident at Bickford of Urbandale.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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