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Brookdale Eddy Pond West

669 Washington Street, Auburn, MA 01501

For pricing & availability:
(866) 374-4058
8.8
Review score
93 reviews
Add review
8.8
Review score
93 reviews
  • 5 star
    40%
  • 4 star
    39%
  • 3 star
    12%
  • 2 star
    5%
  • 1 star
    4%
See all reviews
8.7
Review score
36302 reviews
644 facilities
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Brookdale Eddy Pond West
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Brookdale Eddy Pond West
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Brookdale Eddy Pond West in google map

Julia R

Child of resident/client

5.0 out of 5 stars

Exceeded expectations

I would have to say that I am extremely satisfied with Brookdale at Eddy Pond West. So, that would be a 5 out of 5 across the board. Everyone there has been and continues to do everything they can to make a difficult situation bearable. If I had to go through the experience of placing family in a residence best suited for their needs, I would not hesitate to consult A Place for Mom.

Read all reviews

Brookdale Eddy Pond West

About the facility

Freedom to Live Well


Get ready to exchange cooking, cleaning and laundry for a rich and full retirement experience. At our assisted living and memory care community in Auburn, Massachusetts, we handle the household chores so you can spend more time doing the things you love. With cozy private accommodations, personalized care plans and a fun-filled events calendar, you will never run out of exciting things to do.

We're set up a little differently than your average senior living community. We have two unique communities on our campus, but each one provides you with the same extraordinary quality of life. You can join your friends for book club meetings and card games in one of the many bright and cheery common rooms, spend a slow morning sipping coffee in a rocking chair on the porch, or spend a rainy afternoon reading next to the crackling fireplace.

If you have a loved one joining us in memory care, you can expect them to enjoy the same wonderful quality of life with an added layer of support from our care team. We'll provide them with gentle guidance and encouragement as they participate in various activities that stimulate the mind and inspire confidence and social...

Senior living options offered

  • Assisted Living
  • Memory Care

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Brookdale Eddy Pond West

Pricing

Total monthly costs depend on room type, select services, and the level of care needed

Base fees by care type

Assisted Living

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • StudioGet a quote from your local advisor
  • 1 BedroomGet a quote from your local advisor
  • 2 BedroomsGet a quote from your local advisor

Memory Care

  • Unlock pricing
    StudioStarting at $XXXX/mo
  • Unlock pricing
    1 BedroomStarting at $XXXX/mo
  • Unlock pricing
    2 BedroomsStarting at $XXXX/mo
  • StudioGet a quote from your local advisor
  • 1 BedroomGet a quote from your local advisor
  • 2 BedroomsGet a quote from your local advisor

*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours

at Brookdale Eddy Pond West
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Amenities

at Brookdale Eddy Pond West

Healthcare Services

  • High Acuity Care
  • Diabetic Care
  • Staffing & Ancillary Services
  • Non-Ambulatory Care

Meals & Dining

  • Professional Chef
  • Special Dining Programs
  • Low / No Sodium
  • Meals Provided

Room Amenities

  • Private patio, deck, or balcony
  • Kitchenette
  • Wheelchair Accessible Showers
  • Handicap Accessible
  • Cable or Satellite TV
  • Respite or Short Term Stays Offered

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Uncovered Parking
  • Transportation at Cost
  • Resident Parking Available
  • Complimentary Transportation

Pets

  • Weight Limit (lbs)
  • Dogs Allowed
  • Cats Allowed
  • Pet Care Available

Common areas

  • Outdoor Common Areas
  • Indoor Common Areas
  • Central Fireplace
  • Meeting Room

Recreational areas

  • Raised Garden Beds
  • Arts and Crafts Center
  • Movie or Theater Room
  • Piano or Organ

Services

  • Laundry Service / Drycleaning
  • Housekeeping
  • Beautician
  • Grocery Shopping and Errands

Languages spoken

  • Spanish
  • English

Activities

  • Gardening Club
  • Walking Club
  • Pet-focused Programs
  • Stretching Classes

Compare

Brookdale Eddy Pond WestBrookdale Eddy Pond West

669 Washington Street,
Auburn, MA 01501

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The Oasis at Dodge Park community exteriorThe Oasis at Dodge Park

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Benchmark Senior Living at Shrewsbury CrossingsBenchmark Senior Living at Shrewsbury Crossings

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8.8 out of 10
Review Score93 reviews
9.8 out of 10
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9.5 out of 10
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9.4 out of 10
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Studio

Starting at $X,XXX/mo

Studio

Not available

Studio

Starting at $X,XXX/mo

Studio

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Not available

2 Bedrooms

Not available

Active promotion

No

Active promotion

No

Active promotion

  • Rate Lock

    Freezes your rent price for a specified length of time.

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

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Call Now

Call Now

Call Now

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Reviews

for Brookdale Eddy Pond West

8.8 out of 10
Review Score1-20 of 93 reviewsWrite a review
Overall Experience
4.0
Cleanliness
4.3
Friendliness
4.4
Care Services
4.0
Staff
4.4
Meals & Dining
3.8
Activities
4.2
Value for Cost
3.8

A Place for Mom has scored Brookdale Eddy Pond West with 8.8 out of 10 using our proprietary review score based on 17 reviews in the last 2 years. Over all time, Brookdale Eddy Pond West has 93 reviews with an average "overall experience" of 4 out of 5.

Filters

1-20 of 93 reviews

Last Updated: 7/16/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Assisted Living

Family/friend

July 16, 2026

4.0 out of 5 stars
Verified Review

Brookdale Eddy Pond West

My mothers room is very nice

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Julia R

Memory Care

Family/friend

June 8, 2026

5.0 out of 5 stars
Verified Review

Exceeded expectations

I would have to say that I am extremely satisfied with Brookdale at Eddy Pond West. So, that would be a 5 out of 5 across the board. Everyone there has been and continues to do everything they can to make a difficult situation bearable. If I had to go through the experience of placing family in a residence best suited for their needs, I would not hesitate to consult A Place for Mom.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

June 3, 2026

4.0 out of 5 stars
Verified Review

Review for Brookdale Eddy Pond West

My loved one loves the food, she gets her apartment cleaned and laundry done which are fine. She has become very outgoing and is now a resident ambassador who shows new residents around to get them acclimated.

James

Assisted Living

Family/friend

June 3, 2026

5.0 out of 5 stars
Verified Review

A great resource.

The ability to pick areas you'd like them to live and locate what's available in that area. I have recommended

Laura P

Assisted Living

Family/friend

May 12, 2026

4.0 out of 5 stars
Verified Review

Review for Brookdale Eddy Pond West

We mainly chose it because it was SO close to my brother and I we could be there when she needs us in about 5 minutes. But it's turned out to be a very nice community for her to live in. She's settling in nicely so far everyone seems to be very nice and friendly. They have been taking good care of her.

Anonymous

Assisted Living

Family/friend

May 5, 2026

2.0 out of 5 stars
Verified Review

Would not recommend

Be mindful of the extra charges they add on for services. We found dressing service was not being provided but we were charged for it. They also said someone would shadow my mother to help her get acclimated and that never happened either. She only lived there a short time after we moved her there from a rehabilitation stay at a skilled nursing facility, but our family was underwhelmed with what was provided to her for the cost.

Cleanliness
4.0
Friendliness
2.0
Value for Cost
1.0
Care Services
2.0
Activities
3.0
Staff
2.0
Meals & Dining
3.0

Carol & Tony M Kuzdzal

Not Sure

Toured community

May 5, 2026

4.0 out of 5 stars

We enjoyed our visit. [name removed] was great and gave us a great tour. Other staff members were very friendly and helpful. I'm not sure about the 1 bedroom apartment as there isn't enough space for [name removed] and my bedroom furniture.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
3.0
Staff
4.0

Donna Mae J

Not Sure

Toured community

February 26, 2026

4.0 out of 5 stars

It was very nice and everyone was very helpful. The apartments were spacious enough with lots of options. Activities available were many. The residents were very complimentary about the facility and engaging.

Cleanliness
4.0
Friendliness
5.0
Value for Cost
4.0
Staff
4.0

Anonymous

Assisted Living

Family/friend

December 12, 2025

3.0 out of 5 stars
Verified Review

Review for Brookdale Eddy Pond West

They have a less than desireable monthly billing process in place between their facility and the corporate office. Keep careful records for any credits due your account. Ensure your chosen add on services are being consistently provided to you for the hefty monthly cost they charge.

Anonymous

Assisted Living

Family/friend

December 12, 2025

5.0 out of 5 stars
Verified Review

Our experience

When it comes to the care services we are still attempting to decide. Challenging case! My loved one isn't terribly complimentary. Says soups are good! The "na" are difficult to respond to. #7 is na as sister isn't able to partake. #8 is hard to determine. As i don't live anywhere close, the best I can say is the staff - exec director, nursing and financial folks are all great to work/talk with.

Cleanliness
5.0
Friendliness
5.0
Care Services
4.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

August 15, 2025

4.0 out of 5 stars
Verified Review

my father's observation

The facility was very well-maintained and the personnel were very pleasant. Unfortunately, they suffered from the same industry wide problems of adequate staffing in food, service, and housekeeping and the younger more menial task performing caregivers were not strong, English speaking and in some cases apathetic.

Anonymous

Memory Care

Family/friend

August 1, 2025

5.0 out of 5 stars
Verified Review

Our Family's Experience

Staff are very good, well trained & educated. No personal experience but no complaints from my patient/resident regarding the meals and dining. need more activities/ programs based on the mental level of the patient/resident. good. Consistent with mid-range for comparative facilities. Brookdale was very helpful for my relative and my family while we were going thru the treatment. I would recommend Brookdale to anyone in need of their services

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
3.0
Staff
5.0

Laurie H

Memory Care

Family/friend

May 30, 2025

3.0 out of 5 stars
Verified Review

Not a good fit for memory care

It was a very nice place, but they oversold their ability to care for people with Alzheimer's. They seemed understaffed.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
2.0
Activities
4.0
Staff
3.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

May 27, 2025

3.0 out of 5 stars
Verified Review

A Welcoming Community for Families in Need of Traditional Care

Assisted living was not the appropriate placement for [name removed] although the acute rehab facility had stated so and the administrative staff at assisted living, after assessing his condition, accepted him at the near top or top of medical care. Eddy Pond is a good choice for people who are a traditional fit, not the level of care he needed. This was echoed by a few of the caring staff.

Cleanliness
3.0
Friendliness
4.0
Value for Cost
3.0
Care Services
3.0
Activities
4.0
Staff
3.0
Meals & Dining
4.0

Anonymous

Assisted Living

Family/friend

April 4, 2025

4.0 out of 5 stars
Verified Review

Review for Brookdale Eddy Pond West

Staff is very friendly and accommodating. Facility is clean and engaging.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
2.0
Care Services
4.0
Activities
4.0
Staff
3.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

December 13, 2024

5.0 out of 5 stars
Verified Review

Caring staff

only negative is her room is not the cleanest and the wash should be done separately for each person and sometimes it's not. The staff at least on the third floor Eddy pond west is extremely caring and helpful.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Anonymous

Assisted Living

Family/friend

November 22, 2024

4.0 out of 5 stars
Verified Review

Overall pleased

I assume like most of the industry they are having a very hard time getting in maintaining staff. Shortages in aids and even dining room serving personnel are quite evident. All mean well, but much of the junior staff is most disinterested. Finally, my father does not participate in any of the activities likely by choice so I cannot offer a comment on them.

Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
3.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

Robert

Memory Care

Family/friend

October 3, 2024

5.0 out of 5 stars

Brookdale Eddy Pond Experience

Brookdale has good physical facilities. Rooms are sized right for the patient. It is clean and well-maintained. The staff is cooperative and provides excellent follow-up when asked questions or presented with issues. There is adequate staff and they are well qualified for their positions. They are willing to work with families to provide programs for the residents (in the Memory unit) when asked. They demonstrate patience to let the new resident settle in before encouraging involvement.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
5.0
Activities
4.0
Staff
5.0

Janet O

Memory Care

Family/friend

September 13, 2024

5.0 out of 5 stars
Verified Review

Brookdale's staff puts my mind and heart at ease caring for my loved one

They truly care about the residents. From day 1 the staff has been very friendly, supportive, and accommodating. I'm also impressed by the lack of turnover of the staff - it's evident it's a great place to work! When I walked in it reminded me of the assisted living facility my Aunt lived in in California so I know she would feel at home. The room options was also great.

Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
4.0
Activities
4.0
Staff
5.0
Meals & Dining
3.0

Anonymous

Assisted Living

Family/friend

August 30, 2024

3.0 out of 5 stars
Verified Review

great potential

The staff were great, they got to know my loved one and treated her well. My loved one complained often about the food. She didn't enjoy most of the meals and prepared many of her meals in her room instead of the dining room. The activities are good for those who participate, but the weekend activities were very limited. Overall, we were satisfied but would not recommend unless the family is willing and able to pitch in for buying groceries, getting their loved one out and involved, and coordinating doctors appointment etc. The water is not safe for drinking. The facility supplies limited bottles so residents must purchase all water they intend to consume.

Cleanliness
3.0
Friendliness
4.0
Value for Cost
2.0
Care Services
3.0
Activities
3.0
Staff
4.0
Meals & Dining
2.0

Brookdale Eddy Pond West

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Brookdale Eddy Pond West

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Massachusetts’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Massachusetts’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Brookdale Eddy Pond West

  • Brookdale Eddy Pond West offers 1 Bedroom, 2 Bedrooms and Studio. Learn more.
  • Call (508) 832-2200 to reach a resident at Brookdale Eddy Pond West.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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