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18888 Bollinger Canyon Road, San Ramon, CA 94583
For pricing & availability:
5 star
44%
4 star
24%
3 star
7%
2 star
7%
1 star
18%
8.7
Review score
29498 reviews
644 facilities
1010 Photos available
44 Floor plans available
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Michaelle
-
Loved one of resident/client
5.0
[name removed] New Home
All seven are 5+. [name removed] is very happy and so am I!!! The site is always clean and calm when I visit. It smells so nice (I would like the scent they use for my home!). [name removed] enjoys the food and has made friends.
About the facility Brookdale San Ramon
Located in the greater San Francisco and Oakland metropolitan area, you can find personalized assisted living services paired with a mix of city amenities and stunning views of rolling hills and wildlife, at Brookdale San Ramon. Here, each resident can embrace an independent lifestyle while finding assistance whenever it’s needed. Find a helping hand with activities of daily living — including bathing, dressing, or managing medications — as well as other personal care services. Here, each individual is given a customizable care plan to help ensure their daily needs are met. Rest assured, the staff is available 24 hours a day, seven days a week to be alerted to an emergency, and an emergency alert system is also in use to promote security for all on-site. In addition to one-on-one care and security, the staff assists with almost every chore possible like, driving to appointments, preparing meals, and managing housekeeping and home maintenance services. Plus, a concierge service is available to assist with residents’ personal requests. As an added bonus, a beauty/barber shop and postal services can be used anytime.
Community Services and Amenities
Each day can be a fulfilling adventure or a relaxing break from the hustle and bustle of everyday...
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Senior living options offered
Assisted Living
Pricing for Brookdale San Ramon
Total monthly costs depend on room type, select services, and the level of care needed.
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Assisted Living
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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.
Tours at Brookdale San Ramon
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Brookdale San Ramon
18888 Bollinger Canyon Road, San Ramon, CA 94583
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7.6
Review score
45 reviews
7.6
Review score
45 reviews
5 star
44%
4 star
24%
3 star
7%
2 star
7%
1 star
18%
9.8
Review score
75 reviews
9.8
Review score
75 reviews
5 star
77%
4 star
9%
3 star
11%
2 star
0%
1 star
3%
9.8
Review score
24 reviews
9.8
Review score
24 reviews
5 star
75%
4 star
25%
3 star
0%
2 star
0%
1 star
0%
8.8
Review score
37 reviews
8.8
Review score
37 reviews
5 star
48%
4 star
46%
3 star
3%
2 star
3%
1 star
0%
Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
No
Pet friendly
Yes
Care types offered
1
Assisted Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Care types offered
1
Assisted Living
Amenities at Brookdale San Ramon
Healthcare Services
- Medication Management
- Staffing & Ancillary Services
- High Acuity Care
- Non-Ambulatory Care
- Diabetic Care
- Incontinence Care
Meals & Dining
- No Sugar
- Room Service
- Professional Chef
- Restaurant Style Dining
- Guest Meals
- Meals Provided
- Low / No Sodium
- Pureed Meals
- Vegetarian
- International Cuisine
- Anytime Dining
Room Amenities
- Full kitchen
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Ground Floor Units
- Garden View
- Private patio, deck, or balcony
- Respite or Short Term Stays Offered
- Air Conditioned
- Wi-Fi/high-speed internet
Community Amenities
Transportation & parking
- Transportation at Cost
- Resident Parking Available
- Uncovered Parking
- Complimentary Transportation
Pets
- Cats Allowed
- Pet Care Available
- Dogs Allowed
Common areas
- Beauty Salon
- Library
- Indoor Common Areas
- Computer or Media Center
- Barber Shop
- Outdoor Common Areas
- TV Lounge
- Outside Patio
Recreational areas
- Raised Garden Beds
- Arts and Crafts Center
- Game Room
- Movie or Theater Room
- Piano or Organ
Services
- Beautician
- Housekeeping
- Grocery Shopping and Errands
- Laundry Service / Drycleaning
Languages spoken
- English
- Spanish
- Filipino
Activities
- Devotional Activities Offsite
- Protestant Services
- Bridge Club
- Walking Club
- Happy Hour
- Trivia Games
- Forever Fit
- Activities On-site
- Art Classes
- Wine Tasting
- Cards / Pinochle Club
- Current Events Club
- Live Well Programs
- Birthday Parties
- Catholic Services
- Live Dance or Theater Performances
- Live Musical Performances
- Tai Chi
- Wii Bowling
- Visiting Chaplain or Priest
- Educational Speakers / Life Long Learning
- Stretching Classes
- Devotional Activities On-Site
- Yoga / Chair Yoga
- Cooking Classes
- Intergenerational Programs
- Men's Club
- Pet-focused Programs
- Activities Off-site
- BBQs or Picnics
- Holiday Parties
- Brain fitness / Dakim
- Karaoke
- Christian Services
- Book Club
- Day Trips and Outings
Reviews
for Brookdale San Ramon
Write a review
A Place for Mom has scored Brookdale San Ramon with 7.6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale San Ramon has 45 reviews with an average "overall experience" of 3.7 out of 5.
Overall Rating
3.7
Cleanliness
3.7
Friendliness
3.8
Care Services
3.6
Staff
4.0
Meals & Dining
3.7
Activities
3.6
Value for Cost
3.5
A Place for Mom has scored Brookdale San Ramon with 7.6 out of 10 using our proprietary review score based on 13 reviews in the last 2 years. Over all time, Brookdale San Ramon has 45 reviews with an average "overall experience" of 3.7 out of 5.
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1-20 of 45 reviews
Bob V - Toured community
Assisted Living
November 25, 2024
Disappointing Experience at Brookdale San Ramon
I recently toured Brookdale San Ramon and was extremely disappointed. The administrator seemed rushed and gave vague answers when I asked about care services. The facility was unkempt, with unpleasant smells in the hallways and cobwebs everywhere. It felt like no one cared about creating a comfortable environment for seniors. Overall, it was a waste of time, and I wouldn’t recommend this place to anyone.
Michaelle - Family/friend
Assisted Living
November 13, 2024
[name removed] New Home
All seven are 5+. [name removed] is very happy and so am I!!! The site is always clean and calm when I visit. It smells so nice (I would like the scent they use for my home!). [name removed] enjoys the food and has made friends.
David C - Family/friend
Assisted Living
November 6, 2024
Dirty, bad food, poor social life.
The place is dirty. The neighbor has a dog that gets outside the room and deficates on the hallway floor on a daily basis. The laundry facilities are dirty. People continually wash materials that disintegrate in the machine such as Tampex pads left in laundry and really old rags. These materials leave residue al over the clothes from the next person.
The food is lousy. Fresh dishes consistantly have food residue and lipstick stains.
To make matters worse, the social scene is dominated by strong cliques. It's like returning to junior high school.
New resident orientation is essentially non-existent. After three weeks in, my mother has essentially been ignored.
Response from Brookdale San Ramon
November 8, 2024
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Alex - Family/friend
Assisted Living
October 7, 2024
Do Not Get Fooled By Sales Manager, Worse place!
My experience with Brookdale San Ramon has been incredibly frustrating, particularly when it comes to the care provided and the unresponsiveness of the Executive Director. When I first toured the community, the Sales Manager did an amazing job presenting the facility as a top-notch, “gold standard” senior living community. Unfortunately, the reality is far from what was promised.
Once we moved in, it became clear that the level of care was subpar. Basic needs and requests are often ignored, and there seems to be a lack of concern for residents' well-being. The care staff appears overworked and understaffed, which directly impacts the quality of service. To make matters worse, the Executive Director is completely unresponsive. Repeated attempts to address issues regarding my loved one’s care have been ignored, with no resolution or accountability from management.
While the Initial Presentation was smooth and persuasive, the actual experience has been deeply disappointing.
Response from Brookdale San Ramon
October 8, 2024
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Kristy Cauzo - Family/friend
Assisted Living
September 6, 2024
Would never refer a loved one
My mother passed away soon after moving in. This facility tried an ACH withdrawal over $[removed]from her checking the following month. Shocking. Phone messages went unanswered. Emails remain unanswered. I receive monthly invoices to this day for an amount that is not owed and makes no sense whatsoever. It’s been a year since I receive monthly invoices and am reminded of where NOT to place your elder loved ones. Just baffling, to say the least. My attorney sent a letter to no avail. How does this remain unaddressed?
Response from Brookdale San Ramon
September 6, 2024
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Kelly MB - Family/friend
Assisted Living
August 28, 2024
Didn’t live up to expectations
Felt rushed in to do paperwork and have them take my money and he didn’t move in for a month after I was financially responsible. I think they could use a few more staff members And felt I was charged for services he wasn’t receiving
Response from Brookdale San Ramon
September 3, 2024
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Family/friend
Assisted Living
March 25, 2024
Brookdale San Ramon
The staff is very responsive and friendly.
Anonymous - Family/friend
Assisted Living
February 9, 2024
Highly recommend
We never stayed there. My father in law could not get in because of his needs. He passed on [date removed].
We had payed for a room and fees $[removed] and they gave it all back.
They were not obligated to do this but told us from an ethical standpoint it was the right thing to do.
They were awesome thru the whole process
Anonymous - Family/friend
Assisted Living
September 13, 2023
Good, Safe Facility for Loved One
It was cheaper than other communities. It's a good value for the price. It's clean and the staff is friendly. It seems that there has been some staff turnover or lack of staff since my family member moved in. I do wish there was a little more communication from staff about the updates regarding the facility, not just through a paper newsletter but through email as well.
Response from Brookdale San Ramon
September 14, 2023
Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.
Anonymous - Family/friend
Assisted Living
June 12, 2023
Never Recommend.
1 for all. If I could rate them a 0 I would. It was the most horrible experience our family as ever had. They should be closed down! A Place For Mom should NEVER have recommended the place and shouldn't in the future. So sad my mom had to be there. She was such a sweet mom.
My biggest concern was their lack of staff! I pulled up at 8:30am and there were 3 cars in the parking lot and those people were in the dining room getting ready for breakfast. We asked them multiple times to have her taken to meals and they never did. I would walk into her room and the stacks of food and garbage was awful. They just drop the food in a styrofoam container and leave. That's just part of it. They are probably operating illegally because of their lack of staff.
Response from Brookdale San Ramon
June 14, 2023
We take your comments seriously and are committed to providing quality care and services to our residents. We would welcome an opportunity to discuss any concerns you may have and hope you will contact our management team to discuss further.
Anonymous - Family/friend
Assisted Living
May 31, 2023
Deifinately would recommend.
We would definitely use Brookdale again if the need arose. The rooms could have used vacuuming a little more often. Especially if resident needs diaper changing. The common areas where extremely clean. The staff were always friendly and happy. With what we had going on with dad being non communicative and bed ridden, and only there for 31 days the family feels they did a great job. This is the only complaint, the meals could use some flavor, way to bland, also because dad could not get to the dining hall if he was sleeping often his meals were skipped and not left in his room. When it comes to the activities we did not get a chance to check these out. The most reasonable priced for the area.
D C - Family/friend
Assisted Living
May 4, 2023
Such a Blessing
I saw the ad for Brookdale, San Ramon in 2019, & went to check it out. The staff was friendly, welcoming & informative. The residents were friendly as well. After taking my dad to check it out we him moved in.
The staff is very warm, friendly, patient & encouraging with both the residents & families. They work hard & keep me informed. There are many activities available for the residents, as well as fun celebration parties (with food, music & dancing) for holidays for both residents & family, with a great time had by all! The dining room is lovely.
The new director is outstanding! Though she has only been there a short time, she is on top of things, very caring, warm & welcoming toward all. She interacts & knows her residents & made many positive changes for the safety & enrichment of the residents, staff & environment. The atmosphere is wonderful!
The residents are also warm, friendly & welcoming..
I'm so grateful I've found such a safe, caring place for my dad.
anonymous - Family/friend
Assisted Living
January 19, 2023
friendly staff
When I speak with our family member at Brookdale they have no complaints, they really seem to like it there and that things are going very well. From what we have heard it seems like they might have some staffing issues but we don't think that has really impacted anything.
Allan Ward - Toured community
Assisted Living
December 14, 2022
Very professional
Sales Representative MJ was proactive, infomative, and courteous.
Brookdale San Ramon is a beautiful facility with many attractive elder care features.
The chat bot says I need to say more, use more characters, so I'll say that chat bot surveys are annoying.
Mary J - Resident/client
Assisted Living
December 13, 2022
Saved by the ANGEL
I was living in Hawaii for past 10 years and my husband passed away few years back. I was very unhappy and unable to do much own my own and needed help. One day I saw Brookdale add in a newspaper and decided to call them. It was struggle with every other Brookdale I called to get things done and going everyone sort of rejected the idea or even possibility for me to move from Hawaii to California. but when i called Brookdale san Ramon it went smooth and effortless. So I decided to move with this beautiful community with beautiful people especially [name removed] sales manager who truly helped me to overcome my fear of moving and found help who can transport me without hassle. She is persistence giver. Even after several hurdles and cancellation of my move she stayed connected and kept be very positively grounded. I have been living here now over 6 months and would recommended anyone who is alone and need home. Join this amazing home with wonderful people. [name removed] you are my savior and I thank you.
Jennifer - Family/friend
Assisted Living
December 1, 2022
Wonderful people and beautiful community
My Aunt lives here and seems to be thriving. She is local resident in San Ramon and lived alone in her home. One day she met [name removed] at senior center who introduced my aunt to live in Assisted Living . She decide to stay in touch with her for almost a year and my aunt made best choice. People are kind and helpful. Grounds and facility has small setting like home and well kept. Very secure. On a hill so not noisy. Don't know about care staff quality but residents appear to know one another and actively engaged. When we toured it was nice to see [name removed] sales Manager knowing every resident by their name. And that’s a sign for my Aunt if sales Manager in it to sell or do they really care what she might like. Food was great and whole day is plan for residents. We have searched several communities but this was the best fit for my aunt. Thank you Brookdale San Ramon.
Anonymous - Toured community
Assisted Living
June 1, 2022
My Tour Experience at Brookdale San Ramon
This is a wonderful community with a wonderful tour guide. My loved one wanted another community, and my loved one didn't see enough residents during the tour.
anonymous - Family/friend
Assisted Living
May 11, 2022
Brookdale San Ramon review
We would recommend the Brookdale San Ramon community to other families
K.S. - Family/friend
Assisted Living
May 4, 2022
Happiness for all
The staff is awesome and the other residents are very friendly. I know we are working our way out of Covid, but I'd like to see more activities and outings. I do realize that Covid has impacted things like that, so I don't expect that to happen immediately. The meals are great and I feel safe knowing my mom is there. Its reassuring to know that she has help if she needs it.
Martha - Family/friend
Assisted Living
March 24, 2022
Meet Our Expectations
I would tell others this is a nice and caring community with caring and professional staff. The staff are involved with the residents and consider their needs. They are careful in the way they speak to the residents as well. They have been able to assist with medication distribution and bathing for my loved one.
Bingo, puzzles, entertainment, movies, cognitive classes, field trips, celebrations, and more are some of the activities for the residents to choose from. The food is wonderful and they have good staff in the kitchen.
Neighborhoods around Brookdale San Ramon
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the California regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about California regulations for Assisted Living.
Frequently Asked Questions about Brookdale San Ramon
Brookdale San Ramon offers Studio and 1 Bedroom. Learn more.
A Place for Mom has scored Brookdale San Ramon 7.6 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (925) 831-3964 to reach a resident at Brookdale San Ramon.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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