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26 Rock Rose Way, Malta, NY 12020
For more information about senior living options:
11 reviews
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11 Photo available
44 Floor plans available
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a. j. Bueche
-
Family/friend
5.0
Above and beyond the norm
My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.
About the facility Home of the Good Shepherd at Highpointe
Home of the Good Shepherd at Highpointe in Malta, NY is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Home of the Good Shepherd at Highpointe
Healthcare Services
- High Acuity Care
- Staffing & Ancillary Services
- Incontinence Care
- Non-Ambulatory Care
- Diabetic Care
- Memory Care
- Medication Management
Meals & Dining
- Meals Provided
- Special Dining Programs
- Professional Chef
- No Sugar
- Low / No Sodium
- Restaurant Style Dining
Room Amenities
- Ground Floor Units
- Air Conditioned
- Handicap Accessible
- Wheelchair Accessible Showers
- Cable or Satellite TV
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Private Dining Room
Transportation & parking
- Uncovered Parking
- Complimentary Transportation
- Resident Parking Available
Common areas
- Private Bath
- Outside Patio
- Meeting Room
- Main Street Shops
- Indoor Common Areas
- Library
- Beauty Salon
- Outdoor Common Areas
- TV Lounge
- Central Fireplace
Recreational areas
- Piano or Organ
- Raised Garden Beds
- Arts and Crafts Center
- Movie or Theater Room
Services
- Laundry Service / Drycleaning
- Beautician
- Housekeeping
Languages spoken
- English
Activities
- Activities Off-site
- BBQs or Picnics
- Holiday Parties
- Devotional Activities On-Site
- Stretching Classes
- Cooking Classes
- Yoga / Chair Yoga
- Pet-focused Programs
- Day Trips and Outings
- Brain fitness / Dakim
- Gardening Club
- Karaoke
- Activities On-site
- Protestant Services
- Devotional Activities Offsite
- Dances
- Trivia Games
- Happy Hour
- Live Dance or Theater Performances
- Live Musical Performances
- Wii Bowling
- Visiting Chaplain or Priest
- Educational Speakers / Life Long Learning
- Art Classes
- Wine Tasting
- Reminiscence Programs
- Birthday Parties
- Catholic Services
Compare
Home of the Good Shepherd at Highpointe
26 Rock Rose Way, Malta, NY 12020
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Review score not available
9.4
Review score
55 reviews
9.4
Review score
55 reviews
5 star
31%
4 star
42%
3 star
18%
2 star
2%
1 star
7%
9.2
Review score
37 reviews
9.2
Review score
37 reviews
5 star
92%
4 star
5%
3 star
3%
2 star
0%
1 star
0%
8.8
Review score
46 reviews
8.8
Review score
46 reviews
5 star
37%
4 star
37%
3 star
13%
2 star
2%
1 star
11%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
Starting at $X,XXX/mo1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
--1 bedroom
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
No
Pet friendly
Yes
Pet friendly
No
Pet friendly
No
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Assisted Living
Care types offered
1
Memory Care
Care types offered
1
Memory Care
Reviews
for Home of the Good Shepherd at Highpointe
11 reviews
Write a reviewA Place for Mom has scored Home of the Good Shepherd at Highpointe with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Home of the Good Shepherd at Highpointe has 11 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.6
Friendliness
3.3
Care Services
3.3
Staff
Meals & Dining
Activities
3.3
Value for Cost
3.3
A Place for Mom has scored Home of the Good Shepherd at Highpointe with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, Home of the Good Shepherd at Highpointe has 11 reviews with an average "overall experience" of 3.5 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-11 of 11 reviews
B J - Toured community
Memory Care
August 9, 2022
My Tour Experience at Home of the Good Shepherd at Highpointe
We really liked the community. However; the community had a long waiting list, and they reached out to us after we committed to another community.
anonymous - Family/friend
Assisted Living
September 24, 2021
Excellent
The thing that stands out the most is the staff is very caring. They treat the community like it's a family.
Response from Home of the Good Shepherd at Highpointe
September 26, 2021
Thank you so much for your kind words. Our staff here care so much about each and every resident here. We are a lucky community to have such caring staff and amazing residents to care for!
Anonymous - Toured community
Memory Care
August 24, 2021
My Review of Home of the Good Shepherd at Highpointe
We liked the assisted living more than memory care. The memory care felt more institutionalized on our tour.
Response from Home of the Good Shepherd at Highpointe
August 26, 2021
We are so sorry you felt that way about your visit. We would love to chat with you further to gather more details. Please give us a call at (518) 581-2800 and ask for the Program Manager.
Jeffrey J Winters - Family/friend
Memory Care
December 13, 2019
WHAT WAS ONCE GOOD IS NOW BAD!!!! DONT WALK BUT RUN FROM THIS PLACE.My father has been a resident at HOGS for 1 year. 3 days a week I come in with a treat (ice cream, cookies, donuts etc) and coffee as does my sister 2 days a week and we also bring my dads dog to visit. Today I was informed by their new administrator that I am not allowed to feed my dad due to health dept rules. And that my dads dog was no longer welcome here. Apparently its time to move on. The employees are all disgruntled, they can not adequately staff the facility, their chef left for more pay and the food quality has gone down hill and now an administrator who wants to take away the rights and privileges of residents and family members. Have fun with a vacant facility. Already contacted a place for mom and am arranging new locations.
a. j. Bueche - Family/friend
Memory Care
December 22, 2018
Above and beyond the norm
My sister recently became a resident at Home of the Good Shepherd, because of some unexpected glitches during her release from the hospital. The people at Home of the Good Shepherd made an enormous effort to stay very late on a Friday and make her admission possible. They were extremely understanding and pro-active to resolve a very problematic situation, supplying everything we needed at very short notice. A special thank to the Assistant Administrator [name removed], and [name removed], as well as everyone else that made this possible. It was an enormous effort, with a happy ending.
Michael S - Family/friend
Memory Care
April 29, 2017
Avoid the place
Went to visit my grandma and found her on the on the floor crying for help. The nurses did not respond to her pressing her panic button. My grandma said, "she was on the floor for over 45 minutes." When I asked why they did not respond to her pressings the panic button, the nurse said, "the battery fell out of her pager."
My grandma, was at Good Shepherd for 3 weeks and fell 3 times. The second time she fell she broke her wrist.
One day that I was visiting my grandma after she broke her wrist, I arrived to my grandma crying. She was crying because the aids gave her a oatmeal cookie in a plastic package that she could not open...she has a broke wrist.
My grandmother lost 10lbs in 3 weeks because food was put out of reach when she was condemned to her room because she had the flu.
My grandmother's food intake log would be filled out for the Breakfast, lunch, and dinner before lunch.
The worker are sick peoples who seem to enjoy torturing the elderly.
If you send your loved one here you better be able to visit everyday to make sure basic care is being addressed.
Birds eye view - Industry reviewer
Memory Care
January 8, 2016
Not a wise choice for placement
Consistently short staffed
Inexperienced, unprofessional management team
Cannot retain staff due to extremely poor management
Care not at the level one would expect
Very disappointing
Anonymous - Family/friend
Memory Care
May 22, 2014
The staff are very helpful. They comp...
The staff are very helpful. They completely understood how difficult this move was for both my mother and us. They helped all if us with the transition.
My mother enjoys the activities and outings.
Son - Family/friend
Memory Care
November 22, 2013
Got to Keep her Piano!
They keep them very busy! They are pretty good about the whole thing. They are very, very good about taking care of my mother and whatever her needs are. I don't see any need for improvement. They let her have her piano, which was extremely important to her.
Brother - Family/friend
Memory Care
November 15, 2013
Piano and Games
Most people are very friendly, and the staff is great. No complaints. I was there today visiting my brother. My brother is very happy there - when he was in independent living he was lonesome. He would stay downstairs in the foyer and read the papers for hours and hours by himself. Now he has dinner at 5 and there are a lot of women there and they play board games after dinner. He is so engrossed in playing the games. He plays the piano for them, and they have even had him playing the piano for residents in the memory care unit. He also has a piano in his room. We really liked Home of the Good Shepherd because they would drive him to dentist and doctors, which is more than 30 miles away.
A Place For Mom Customer - Toured community
Memory Care
December 20, 2012
Newer clean building nice private roo...
Newer clean building nice private room, 2 outside areas can walk out without supervison, special enterance ring door bell, will accept VA money.
Viewing 1-11 out of 11 reviews
Neighborhoods around Home of the Good Shepherd at Highpointe
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the New York regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about New York regulations for Assisted Living.
Frequently Asked Questions about Home of the Good Shepherd at Highpointe
Home of the Good Shepherd at Highpointe offers Studio and 1 Bedroom. Learn more.
Call (518) 581-2800 to reach a resident at Home of the Good Shepherd at Highpointe.
Find Assisted Living
9.9
Review score
31 reviews
9.9
Review score
31 reviews
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Studio, 1bd, 2bd
Rich in history, Ingersoll Place has provided a supportive and nurturing environment for individuals who are unable to remain in their own homes due to physical limitations or mild to moderate cognitive impairment. Ingersoll Place is a local, not-for-profit organization providing assisted...
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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