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Promise Pointe at Tampa Oaks

12110 Morris Bridge Rd, Temple Terrace, FL 33637

For more information about senior living options:
(866) 374-4058
8.0
Review score
43 reviews
Add review
8.0
Review score
43 reviews
  • 5 star
    56%
  • 4 star
    26%
  • 3 star
    2%
  • 2 star
    7%
  • 1 star
    9%
See all reviews
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Promise Pointe at Tampa Oaks
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Promise Pointe at Tampa Oaks
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Promise Pointe at Tampa Oaks in google map

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Tina C

Child of resident/client

5.0 out of 5 stars

Warm and welcoming

Everyone is so welcoming when you first walk in the door. I'm familiar with several staff members and they always greet me with a smile. I'm just so happy my mom is in a loving environment. As long as she's happy, I'm happy.

Read all reviews

Promise Pointe at Tampa Oaks

About the facility

Promise Pointe at Tampa Oaks in Temple Terrace, FL is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.

Senior living options offered

  • Assisted Living
  • Memory Care


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Amenities

at Promise Pointe at Tampa Oaks

Healthcare Services

  • Staffing & Ancillary Services
  • Incontinence Care
  • High Acuity Care
  • Memory Care

Meals & Dining

  • No Sugar
  • Guest Meals
  • Gluten-free
  • Room Service

Room Amenities

  • Ground Floor Units
  • Wi-Fi/high-speed internet
  • Wheelchair Accessible Showers
  • Kitchenette
  • Cable or Satellite TV
  • Air Conditioned

Community Amenities

On-site dining options

  • Café or Bistro

Transportation & parking

  • Resident Parking Available
  • Transportation at Cost
  • Complimentary Transportation
  • Uncovered Parking

Pets

  • Pet Care Available
  • Cats Allowed
  • Dogs Allowed
  • Weight Limit (lbs)

Common areas

  • Central Fireplace
  • Outside Patio
  • Computer or Media Center
  • Meeting Room

Recreational areas

  • Fitness Center
  • Piano or Organ
  • Arts and Crafts Center
  • Raised Garden Beds

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • Spanish
  • English

Activities

  • Catholic Services
  • Birthday Parties
  • Happy Hour
  • Live Well Programs

Compare

Promise Pointe at Tampa OaksPromise Pointe at Tampa Oaks

12110 Morris Bridge Rd,
Temple Terrace, FL 33637

The Meridian at Brandon community exteriorThe Meridian at Brandon

9215 Causeway Blvd,
Tampa, FL 33619

Atrium Gardens Assisted LivingAtrium Gardens Assisted Living

1513 West Fletcher Avenue,
Tampa, FL 33612

Renaissance North TampaRenaissance North Tampa

16001 Lakeshore Villa Dr,
Tampa, FL 33613

8 out of 10
Review Score43 reviews
9.8 out of 10
Review Score55 reviews
9.7 out of 10
Review Score28 reviews
9.6 out of 10
Review Score125 reviews

Studio

Not available

Studio

Starting at $X,XXX/mo

Studio

Not available

Studio

Starting at $X,XXX/mo

1 Bedroom

Not available

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

1 Bedroom

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

2 Bedrooms

Not available

2 Bedrooms

Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

3

Assisted Living, Memory Care, Independent Living

Schedule Tour

Schedule Tour

Schedule Tour

Schedule Tour

Share With Family

Share With Family

Share With Family

Share With Family

View map

View map

View map

View map

Download brochure

Download brochure

Download brochure

Download brochure

Call Now

Call Now

Call Now

Call Now

Reviews

for Promise Pointe at Tampa Oaks

8 out of 10
Review Score43 reviewsWrite a review
Overall Experience
4.1
Cleanliness
4.1
Friendliness
4.1
Care Services
3.8
Staff
3.8
Meals & Dining
3.7
Activities
4.0
Value for Cost
3.9

A Place for Mom has scored Promise Pointe at Tampa Oaks with 8 out of 10 using our proprietary review score based on 7 reviews in the last 2 years. Over all time, Promise Pointe at Tampa Oaks has 43 reviews with an average "overall experience" of 4.1 out of 5.

Filters

1-20 of 43 reviews

Last Updated: 3/11/26

Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review

A Place For Mom has verified the person writing the review and their connection to the community.

Anonymous

Memory Care

Family/friend

March 11, 2026

2.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
3.0
Value for Cost
3.0
Care Services
3.0
Activities
5.0
Staff
2.0
Meals & Dining
4.0

Lack of staff

In my opinion they are not staffed well in the memory care area. I can't speak for the assisted living side. I would say they need to revisit their model . The residents do not get one on one care. They don't seem to have time to do the essentials. Management doesn't spend much time in the area to see the problems. Some of the aids here are so nice and try so hard but I don't feel like they get the support. The activities are great. They try to keep the resident busy and moving.

Destiny W

Not Sure

Toured community

March 10, 2026

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

The staff there have so much compassion and it really shows in the way they care for each and every resident.

Anonymous

Assisted Living

Family/friend

July 9, 2025

4.0 out of 5 stars
Verified Review

Caring staff, well maintained community.

Beautiful place, clean, lots of activities , just a bit short staffed.

Anonymous

Assisted Living

Family/friend

February 14, 2025

2.0 out of 5 stars
Verified Review
Cleanliness
2.0
Friendliness
2.0
Value for Cost
2.0
Care Services
2.0
Activities
2.0
Staff
2.0
Meals & Dining
2.0

Review for Promise Pointe at Tampa Oaks

A lot of staff sitting on their phones, don’t watch the patients. Left my loved one 2 days with fecal matter in his pants and shoes. All his belongings disappeared and they allowed men and women to sleep in each other's rooms. The facility is nice to look at and is clean, the food is good but the care is terrible.

Tina C

Assisted Living

Family/friend

December 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Warm and welcoming

Everyone is so welcoming when you first walk in the door. I'm familiar with several staff members and they always greet me with a smile. I'm just so happy my mom is in a loving environment. As long as she's happy, I'm happy.

Tracy U

Assisted Living

Industry reviewer

December 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Tremendous Welcome to a Beautiful Community

Recently, I visited Promise Pointe in Temple Terrace. First, it was a great and convenient location since you can get there off of Fletcher or Fowler as they connect to Morris Bridge. This is a huge plus for visiting residents coming north or south on I-75. The community is spacious and beautifully decorated. The daytime concierge is so friendly and welcoming that she makes you feel immediately at home. The high ceilings and large windows make everything well-lit, as you ease into the living area and bistro. There was fresh fruit and cookies on the island there. The lovely dining room has an all-day dining program with specials that change daily for all three meals plus a mouth-watering regular menu. I saw several residents laughing together at the tables as they were served plates of steaming food. Great therapy on-site and the apartments are spacious. Having both assisted living and a memory care neighborhood that transitions is such a bonus. I highly recommend a tour!

Paula K

Assisted Living

Industry reviewer

December 17, 2024

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

An over the top senior experience at a lovely community.

Promise Pointe is a beautiful community. It is nestled on a preserve with lots of trees and wildlife. They have a walking path, where you can enjoy it all. The building inside is just as breathtaking. There are high ceilings throughout, even in the apartments. There are several screened patios on each floor of the Assisted Living portion. They also have lovely common areas on each floor that include fireplaces and activity areas available to all residents and their families. They have 3 Memory Care neighborhoods including a high functioning, transition neighborhood. There are spacious private studio apartments with large private bathrooms. The staff throughout the building is exceptional. The residents rave about the meals everyday. Chef [name removed] is a master chef and takes pride in every dish that comes out of his kitchen. The residents all appear to be living their best lives. The building and lifestyle at Promise Pointe will exceed your expectations.

GR

Assisted Living

Family/friend

September 4, 2024

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Promise Pointe at Tampa Oaks

We found it to be understaffed and I would not recommend it to anyone. It was not a pleasant experience to say the least -

Lisa K

Assisted Living

Family/friend

June 27, 2024

5.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

Promise Pointe

The staff is super friendly. They genuinely care for the residents. Although it's a bit pricey, the care and staff make it well worth it. Extremely happy my Mom is in their care.

Anonymous

Assisted Living

Family/friend

November 7, 2023

1.0 out of 5 stars
Verified Review
Cleanliness
1.0
Friendliness
1.0
Value for Cost
1.0
Care Services
1.0
Activities
1.0
Staff
1.0
Meals & Dining
1.0

Review for Promise Pointe at Tampa Oaks

Our experience with Promise Pointe was as bad as it could be. They are unethical, dishonest and do not care for a second about their residents.Stay away dishonest with no integrity.

Anonymous

Assisted Living

Family/friend

September 29, 2023

4.0 out of 5 stars
Verified Review
Cleanliness
5.0
Friendliness
5.0
Value for Cost
4.0
Care Services
4.0
Activities
5.0
Staff
5.0
Meals & Dining
4.0

[name removed] , the Community Relations Director, has been very responsive and helpful. The other residents I meet seem happy. Dad participates in many of the community activities and has made a lot of new friends. Alternate "always available" menu is appreciated. Dad has reported some difficulties communicating with the dining room staff, because many of the servers speak very little English. On several occasions, there has been no one at the front desk to admit us (family) when we arrived at the front door of the facility. I feel someone should be there at all times, for a number of reasons. Sometimes residents sitting outside have opened the door for us, but other times they are (understandably) reluctant to do so. Dad's apartment is quiet and has a beautiful view. It took a month for me to get my dad's phone number ported. I was told to disconnect his previous service, which took half a day to get done. About a week later, I found out that the number couldn't be ported because it wasn't in service! I then had to go replace the equipment I had returned, reconnect it at my dad's previous residence, have the service restored, and pay a [fee removed] connection fee before the porting process could begin. It took several weeks of back and forth between the PP staff, me, my dad, and my dad's doctor to get my dad's medication administration working smoothly. Overall Dad is safe, clean, fed, happy, and has a better life than he did at his house at this stage of his life.

Lenny T

Assisted Living

Toured community

December 6, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Staff
5.0

Very knowledgeable and the areas were clean. The staff was very understanding to my issues and did their best to either give an answer or find the answer . The common area were very clean and appeared to be new

anonymous

Assisted Living

Toured community

November 15, 2022

2.0 out of 5 stars
Verified Review

Promise Pointe at Tampa Oaks was a lovely facility. At first we were working with [name removed] and he was amazing. He was happy, welcoming, positive and just had a great attitude. He gave us so many details and helpful information. Unfortunately he left and the person that they replaced him with, [name removed], was the complete opposite. That ended up being the reason we did not choose Promise Pointe.

Shields C

Assisted Living

Resident/client

October 28, 2022

5.0 out of 5 stars
Cleanliness
5.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Atmosphere

The staff is excellent in treatment of us. The people are very contented and happy to talk with each other. The entertainment is well thought out and provide ways to meet and greet. Games are pleasant, Exercise classes Keep us fit and healthy, Food is very good and tasty!

Lisa

Assisted Living

Family/friend

October 19, 2022

4.0 out of 5 stars
Verified Review
Cleanliness
4.0
Friendliness
5.0
Value for Cost
5.0
Care Services
5.0
Activities
5.0
Staff
5.0
Meals & Dining
5.0

Promise Point at Tampa Oaks review

Our loved one has recently moved in from a previous community and it already has been such a better experience. This facility, the staff members and the quality of care is so much better. The director [name removed] is always present. Every time we come to visit she always says hi and knows our names.

Pam K

Assisted Living

Family/friend

June 29, 2022

4.0 out of 5 stars
Cleanliness
4.0
Friendliness
4.0
Value for Cost
4.0
Care Services
4.0
Activities
4.0
Staff
4.0
Meals & Dining
4.0

From the first interview, the staff was concerned, caring and compassionate. They are always friendly and concerned about my mom's wellbeing. Also helpful to the family! Did not give a 5 as I have nothing to compare it to.

anonymous

Memory Care

Toured community

May 20, 2022

3.5 out of 5 stars
Verified Review

The people I dealt with at Promise Pointe of Tampa Oaks were very nice. And the tour was a positive experience. We just preferred a different community. Size and number of residents was the determining factor - we were looking for a place that was not too big but not too small.

Lafonda O

Assisted Living

Industry reviewer

May 5, 2022

4.0 out of 5 stars

Very nice facility, friendly staff.

Rhea G

Assisted Living

Family/friend

May 5, 2022

4.0 out of 5 stars

[name removed] likes living here. It is very clean and she has her privacy while still getting help when she needs it.

Charles H

Assisted Living

Family/friend

May 5, 2022

4.0 out of 5 stars

Clean, staff are nice and treats mom very well.

Promise Pointe at Tampa Oaks

Neighborhoods

See what the neighborhood has to offer and what’s nearby:
Map of the neighborhood around Promise Pointe at Tampa Oaks

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know Florida’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about Florida’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions about Promise Pointe at Tampa Oaks

  • Promise Pointe at Tampa Oaks offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
  • Call (813) 694-2153 to reach a resident at Promise Pointe at Tampa Oaks.

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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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