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350 S Alma School Road, Chandler, AZ 85224
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Anonymous
-
Family/friend
5.0
I am really, really pleased. They follow through on everything.
I am really, really pleased with the Solterra. I think the staff has gone out of their way to accommodate my mom and her wishes. They follow through on everything. The activities are great. We have been very, very happy. I would honestly recommend the Solterra Senior Living. Everyone there is very friendly and nice. The facility is nice and clean. Everything is excellent. We are just very pleased with this place.
About the facility Solterra Senior Living
Solterra Senior Living in Chandler, AZ is one of senior living communities in the area. To find the right community for your needs and budget, connect with one of A Place For Mom’s local senior living advisors for free, expert advice.
Senior living options offered
Assisted Living
Memory Care
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Amenities at Solterra Senior Living
Healthcare Services
- Diabetic Care
- Medication Management
- Staffing & Ancillary Services
- Memory Care
- Incontinence Care
- Non-Ambulatory Care
Meals & Dining
- Vegetarian
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
Community Amenities
Transportation & parking
- Transportation at Cost
- Property Convenient to Public Transit
- Resident Parking Available
- Complimentary Transportation
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Indoor Common Areas
- Outdoor Common Areas
Services
- Beautician
Languages spoken
- Spanish
- English
Activities
- Activities On-site
- Devotional Activities On-Site
- Activities Off-site
Compare
Solterra Senior Living
350 S Alma School Road, Chandler, AZ 85224
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5900 S Gilbert Rd, Chandler, AZ 85249
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5757 West Chandler Boulevard, Chandler, AZ 85226
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3.0
Review score
9 reviews
3.0
Review score
9 reviews
5 star
22%
4 star
33%
3 star
34%
2 star
0%
1 star
11%
9.7
Review score
46 reviews
9.7
Review score
46 reviews
5 star
76%
4 star
24%
3 star
0%
2 star
0%
1 star
0%
9.7
Review score
68 reviews
9.7
Review score
68 reviews
5 star
72%
4 star
16%
3 star
9%
2 star
3%
1 star
0%
9.5
Review score
45 reviews
9.5
Review score
45 reviews
5 star
72%
4 star
13%
3 star
9%
2 star
2%
1 star
4%
Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/mo2 bedrooms
--Active promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
3
Assisted Living, Memory Care, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
1
Memory Care
Reviews
for Solterra Senior Living
Write a review
A Place for Mom has scored Solterra Senior Living with 3 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Solterra Senior Living has 9 reviews with an average "overall experience" of 3.5 out of 5.
Overall Rating
3.5
Cleanliness
3.6
Friendliness
4.0
Care Services
3.4
Staff
4.0
Meals & Dining
3.0
Activities
3.8
Value for Cost
3.9
A Place for Mom has scored Solterra Senior Living with 3 out of 10 using our proprietary review score based on 1 review in the last 2 years. Over all time, Solterra Senior Living has 9 reviews with an average "overall experience" of 3.5 out of 5.
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-9 of 9 reviews
anonymous - Family/friend
Assisted Living
March 15, 2023
Disappointed in our experience
There was a huge turnover of personnel. They wanted a $1700 per month increase for no increase in services. I would not recommend this place.
anonymous - Toured community
Memory Care
August 20, 2021
Tour of Solterra
I had a good tour with Solterra and really liked this facility. The reason we decided against them was just because I was not able to get a feel for the staff. You want to feel good about the people who will be taking care of your loved ones but I was not introduced to them.
Patti Magana - Family/friend
Memory Care
July 7, 2019
It USED to be great (prior to 2019)
Initially, it was great; however, we were misinformed on the services (such as checking in on our mom and reminders on mealtimes and activities) that were considered “standard”; however, shortly after paying the $2500 community fee and moving in, things began to change rapidly. Within one week, they let go of their director and hired a new one, then another, then another. In a matter of 6 months, there were at least 4 different directors and the majority of the staff left. Staffing was scarce and those who were still there were overworked and miserable. We even found one sleeping at her desk one night (the sole caretaker working the evening shift). Their main caretaker is a piece of work—-lazy, rude, hateful (definitely in the wrong profession). She refuses to do anything one would consider common sense without threatening a price increase for care.
It’s all about the bottom line for the latest director. Courtesies (such as checking on residents) is a thing in the past. Your are either completely independent or you must go into the memory care (or pay big bucks). We would have been willing to pay more if that is what it would take to have good quality care for our mom; however, we were not confident they could or would provide the care we wanted her to have. We have now moved her into a place that provides the additional care with KINDNESS and COMPASSION, unlike Solterra. It is more expensive, but so worth it!!!
The good things about Solterra: food/menu is great, rooms are nice, some of the remaining caretakers are great (I.e., [name removed], [name removed])
The bad things about Solterra (other than caring for residents): always smells like urine. They claim they shampoo their main hallway carpets, but take a whiff and you’ll disagree. The plumbing is poor and good luck getting a quick response on a plunge. Their courtyard grass is always dead. Don’t let them tell you they are remodeling (it ain’t happening). Theater room sofas are soiled and stained with urine. It’s pretty disgusting in there.
Just don’t move there if your love one requires “care”. If 100% independent with no cognition issues, it’s great. Otherwise, steer clear!
Anonymous - Family/friend
Memory Care
June 29, 2015
I am really, really pleased. They follow through on everything.
I am really, really pleased with the Solterra. I think the staff has gone out of their way to accommodate my mom and her wishes. They follow through on everything. The activities are great. We have been very, very happy. I would honestly recommend the Solterra Senior Living. Everyone there is very friendly and nice. The facility is nice and clean. Everything is excellent. We are just very pleased with this place.
Family Member - Family/friend
Memory Care
June 19, 2015
My loved one was only here for a short respite stay.
My loved one was only here for a short respite stay. The only thing that she really complained about is that they didn't always knock before they came in. We had arranged for a female to come and do the shower on a certain day, and a male showed up on a different day to help her. She liked the food and everything.
Anonymous - Toured community
Memory Care
February 7, 2015
Ind & Assted Living; memory care avail; private payor.
1 & 2 bedrooms: $3300/mo +$700 2nd person; Assted living a la carte depending on assessment.
All inclusive: 3 meals/day; utilities except phone, housekeeping 1x/week.
Community Fee: $2500; $500 deposit for wait list applies to $2500 at move in. Location: Alma School & Chandler
Gilbert, AZ Daughter - Family/friend
Memory Care
May 21, 2014
Solterra Needs LPN's & R.N.'s, instead of Med Techs
Solterra Senior Living has very friendly staff & an excellent Director. Their food is excellent & the dining room is very pleasant & always well decorated. My only complaint is that there is only 1 R.N. on staff during the day & no LPN's. They use Med Techs to care for their assisted living & memory care residents. We had to move my diabetic mother out of their facility so that she could receive higher quality care for her diabetes.
Anonymous - Toured community
Memory Care
March 19, 2014
Mom has been living at Solt...
Mom has been living at Solterra since 2/7/12. Lately, their rates have skyrocketed and the facility needs updating, upgrading and renovation.
Wendy Roecker - Toured community
Memory Care
August 14, 2013
Nice but not right for us
I was nice. I went with a good friend of mine and we were sitting in the lobby and a bunch of aids came running out looking for one of the residents. I was glad that they noticed that this person was missing but it just didn't feel as secure.
The woman who did the sales and our tour was nice but she was almost ADHD. She would stop and visit with everyone like the ladies running the gift shop. I know she was trying to make it seem like a place where everyone knows everyone but she didn't seem as attentive to my questions.
It was nice and clean and everything and it may work for other people. I don't want to bad mouth them - it just wasn't right for us.
Viewing 1-9 out of 9 reviews
Neighborhoods around Solterra Senior Living
See what the neighborhood has to offer and what’s nearby:
Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the Arizona regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Arizona regulations for Assisted Living.
Frequently Asked Questions about Solterra Senior Living
Solterra Senior Living offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.
A Place for Mom has scored Solterra Senior Living 3 out of 10 using our proprietary review score.
We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.
Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (480) 214-6700 to reach a resident at Solterra Senior Living.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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