What room types does TerraBella Southern Pines offer?

TerraBella Southern Pines offers 1 Bedroom, 2 Bedrooms and Studio. Learn more.

How does A Place for Mom score TerraBella Southern Pines?

A Place for Mom has scored TerraBella Southern Pines 5.3 out of 10 using our proprietary review score. We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care. Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

What is the phone number for TerraBella Southern Pines?

Call (910) 692-4928 to reach a resident at TerraBella Southern Pines.

TerraBella Southern Pines | Assisted Living & Memory Care | Southern Pines, NC 28387

Compare

TerraBella Southern Pines 101 Brucewood Rd, Southern Pines, NC 28387	Fox Hollow Senior Living 190 Fox Hollow Ct, Pinehurst, NC 28374	Brookdale Pinehurst 17 Regional Drive, Pinehurst, NC 28374	Tara Plantation of Carthage 820 McNeill St, Carthage, NC 28327
5.3 out of 10 Review Score38 reviews	8.9 out of 10 Review Score37 reviews	8.5 out of 10 Review Score34 reviews	8 out of 10 Review Score8 reviews
Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Starting at $X,XXX/mo	Studio Not available
1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo	1 Bedroom Starting at $X,XXX/mo
2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Not available	2 Bedrooms Starting at $X,XXX/mo	2 Bedrooms Not available
Active promotion No	Active promotion No	Active promotion No	Active promotion No
Pet friendly Yes	Pet friendly Yes	Pet friendly Yes	Pet friendly No
Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care	Care types offered 2 Assisted Living, Memory Care
Schedule Tour	Schedule Tour	Schedule Tour	Schedule Tour
Share With Family	Share With Family	Share With Family	Share With Family

View map	View map	View map	View map
Download brochure	Download brochure	Download brochure	Download brochure
Call Now	Call Now	Call Now	Call Now

4.0 out of 5 stars

Verified Review

TerraBella Southern Pines

Facility is on par with other similar facilities in the area. Prior to actual move-in the staff has been great.

3.0 out of 5 stars

Verified Review

Our Family's Experience

My husband had a number of falls while at Terra Bella. As per protocol, if a staff member didn't witness the fall the individual is taken to the ER. He was in a community room and a dining room for a few of these falls, yet no staff person saw them. The staff were really very accommodating and friendly. We did have a few items "borrowed" and not returned, but that's not so unusual. I should have written his name on everything. My husband's diet changed several times and the changes were made without any problems. The room itself was quite nice - private bathroom, large window.

1.0 out of 5 stars

Verified Review

Terrabella Southern Pines

Terra Bella was willing to accept our loved one even though he was not medically regulated when they accepted him-which we greatly appreciated at the time since they were the only ones willing and he had been in the ED at UNC for 15 days-and they knew he was not medically regulated-he was extremely exit seeking and on-the-go when he got there and could be aggressive when they redirected him-but it became clear that they were not willing to take care of any of their residents who had any behavioral issues at all-like they could reason with a person with dementia-they just didn’t seem to want to be bothered by anyone who was not completely compliant. And with their demographics in the Southern Pines/Pinehurst area there are plenty of people to keep them full that are completely compliant-that's all they want-didn't feel any love from this facility like we did at his second facility-Cardinal Care of Dunn-they loved him dearly and cared for him in that manner-something we never got from Terra Bella-we found the executive director to be not the type person for the job-that's the best way to say it without insulting him-but he did not fit the job-no compassion or love which are the main requirements for caregivers-hope this saves some family from the stress of having to find another facility while their loved one languishes in the hospital-another 15 day stay until we could find another facility-and when he left that last hospital stay precipitated by TerraBella-he had declined rapidly and was put on hospice care almost immediately when he arrived at his new facility-so if this helps another family from having to deal with that, then that is good. I would hope that other families are aware of the type of resident they want-they don't mind selling a bed-and they also don't mind kicking your loved one out if they are the least bit noncompliant - which is not a good thing for the resident or their family-the family needs to know up-front what is required of their residents, so to speak

Cleanliness

4.0

Friendliness

3.0

Value for Cost

1.0

Care Services

2.0

Activities

4.0

Staff

1.0

Meals & Dining

4.0

1.0 out of 5 stars

Management Is untrustworthy

I would not recommend sending a loved one here. Food is disgusting and people are left in tenue rooms screaming for hours. Unfortunately if a valid concern about the treatment of a loved one is reported, the response back from management is the resident or their family must be lying. Retribution and threats are then issued toward the loved one’s family and retribution is taking out on the resident

Cleanliness

3.0

Friendliness

3.0

Value for Cost

2.0

Care Services

1.0

Activities

1.0

Staff

2.0

Meals & Dining

1.0

4.0 out of 5 stars

Verified Review

TerraBella Southern Pines review

Overall decent. Staff very caring. Often physical access for family was frustrating. Front door bell doesn't ring inside facility, so outside of weekdays 9-5 you had to wait until a staff person walked by. Also had to find a staff person to let you leave. (Another facility had exit code posted in a visually disguised way so residents didn't use it.). Wish they could have provided iPad for Facetime/virtual visits for out-of-town family and friends. Phone access in general difficult.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

5.0

3.0 out of 5 stars

Verified Review

Review for TerraBella Southern Pines

I would not recommend Terra Bella for anyone's loved one. My husband was there two years ago. I met with the director almost weekly, with little improvement. My husband fell & broke his arm, I had to take him for follow up appointments although it was due to their neglect. He was sent to the hospital a couple times & I had to take him back to the facility because no one would answer the phone or there wasn't arrangements to pick him up

Cleanliness

4.0

Friendliness

3.0

Value for Cost

2.0

Care Services

2.0

Activities

4.0

Staff

2.0

Meals & Dining

3.0

3.0 out of 5 stars

Verified Review

Review for TerraBella Southern Pines

I had to remove my mother, very bad care, my mother was not being cared for, terrible situation. Would not recommend.

Cleanliness

3.0

Friendliness

1.0

Value for Cost

2.0

Care Services

3.0

Activities

2.0

Staff

2.0

Meals & Dining

4.0

3.0 out of 5 stars

Verified Review

We took a tour of TerraBella Southern Pines during our search for an Assisted Living facility for our loved one. Our tour was good. The facility was okay. The cleanliness and friendliness were okay, also.

5.0 out of 5 stars

Staff

The maintenance and housekeeping staff are great. They work really hard to care for the residents. I cannot say enough about them. The building is very clean and well keep up. The best community I have toured.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

4.0

Activities

5.0

Staff

4.0

Meals & Dining

4.0

3.0 out of 5 stars

Verified Review

Friendly Staff

We picked this community because, I liked the layout of the rooms, and the interaction with the staff. They need to add more social activities for the residents.

Cleanliness

4.0

Friendliness

5.0

Value for Cost

4.0

Care Services

3.0

Activities

2.0

Staff

4.0

Meals & Dining

5.0

3.0 out of 5 stars

Verified Review

Sold A Bill of Goods That Isn't There

This seems to be an average community. They seemed to be short staffed like a lot of communities in the area. I'm not sure if this is because of the time we are in, or circumstances. The director is willing to meet with me about my concerns and questions. At first it they were not following through with requests from the family. The plates of food look like a tv dinner and this isn't what was told to us during the tour. We were told the community had a chef who will cook balanced meals. The residents request additional food and the community is declining this for the residents. The nurse is good at making sure my loved one has coffee when they want it. From the time I had the tour to when my loved one moved in, the community was sold to a new company, and the community didn't tell us this change during the tour, so we would be prepared. There was all new staff when we moved my loved one in. The memory care unit has a secure entrance, and the family will have to wait for 10 minutes or more to get in or exit the memory care unit. There has been no follow through in finding a receptionist to allow the door to be open for visitors. The internal communication is off and the family member communication with staff as it is hard to get a staff member to answer the phone about our loved one. The staff isn't following the communication care plan for our loved one. They called family prior to calling the hospice team after a fall.

Cleanliness

3.0

Friendliness

3.0

Value for Cost

3.0

Care Services

2.0

Activities

3.0

Staff

2.0

Meals & Dining

2.0

4.0 out of 5 stars

Verified Review

Excellent Care, But Not Easy Access for Visitors

They have good staff and caregivers here. The care my loved one is receiving is great! The staff truly care about my loved one and for their health and this is important to the family. There are somethings that can be frustrating as they don't have enough staff to man the secure door to let you in to visit your loved one. The visitor is left waiting at the door, until a staff member comes to the door. There is a delay in leaving the community, as the staff must let the visitor out the front door. There are three meals a day served to the residents here.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

4.0

Care Services

5.0

Staff

5.0

Meals & Dining

4.0

5.0 out of 5 stars

Verified Review

The Perfect Place for My Loved One

I would recommend the community to others for their loved ones. The care the staff provides and the way they treats my loved one is wonderful. The community is very active with activities and the staff make sure to assist the residents in engaging the residents with other residents for socialization. My loved one enjoys the food. There are three meals a day served to the residents, and he residents have choices to choose from.

Cleanliness

5.0

Friendliness

4.0

Value for Cost

4.0

Care Services

5.0

Activities

5.0

Staff

5.0

Meals & Dining

5.0

2.0 out of 5 stars

Verified Review

Don't send someone you care about to TerraBella

The medical support was terrible. The regional nurse assigned to the building was at a different location, and was also terrible. When renewing my loved ones contract, the lady was yelling at me. My loved one was unable to get medication for a few days. There assessment of my loved one was not accurate. I had a really bad experience.

Cleanliness

2.0

Friendliness

1.0

Value for Cost

1.0

Care Services

1.0

Activities

2.0

Staff

1.0

Meals & Dining

2.0

4.0 out of 5 stars

Verified Review

TerraBella Experience

The main thing that sticks out about TerraBella Southern Pines is the staff who work there, they are extremely caring and friendly.

Cleanliness

4.0

Friendliness

5.0

Value for Cost

5.0

Care Services

5.0

Activities

4.0

Staff

5.0

Meals & Dining

3.0

4.0 out of 5 stars

Verified Review

Our family had an in person tour and it was a lovely experience, but the hallways seemed super long and we just did not want our loved one to have to walk long distances to get to and from places.

5.0 out of 5 stars

Verified Review

We really enjoyed our tour with Elmcroft of Southern Pines. It is a very nice facility and it was our second choice.

5.0 out of 5 stars

Verified Review

Elmcroft has high standards and treats the patients very well

So far we have had an excellent experience we are very happy. When we speak to our loved one there she seems to like it very much, and she interacts with the residents and likes watching movies with them. Her weight and blood pressure is very good, and she loves the meals. The food there is very good. The cleanliness of the community is immaculate.

Cleanliness

5.0

Friendliness

5.0

Care Services

5.0

Staff

5.0

5.0 out of 5 stars

A beautiful and well presented community. Not sure she would need all that assisted gives.

Cleanliness

5.0

Friendliness

5.0

Value for Cost

5.0

3.0 out of 5 stars

Verified Review

Not the right place for my mom

The staff was always very friendly and helpful. I just think it wasn't the right level of care for my loved one. Elmcroft is designed for someone who can still independently care for themselves. I thought the cost was reasonable for what they were able to do there.

Cleanliness

5.0

Friendliness

4.0

Value for Cost

3.0

Care Services

2.0

Staff

4.0

Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

Know North Carolina’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about North Carolina’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

TerraBella Southern Pines

About the facility

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Memory Care

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Healthcare Services

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Compare

Reviews

TerraBella Southern Pines

Our Family's Experience

Terrabella Southern Pines

Management Is untrustworthy

TerraBella Southern Pines review

Review for TerraBella Southern Pines

Review for TerraBella Southern Pines

Staff

Friendly Staff

Sold A Bill of Goods That Isn't There

Excellent Care, But Not Easy Access for Visitors

The Perfect Place for My Loved One

Don't send someone you care about to TerraBella

TerraBella Experience

Elmcroft has high standards and treats the patients very well

Not the right place for my mom

Neighborhoods

Tips for evaluating your community options

Frequently Asked Questions about TerraBella Southern Pines

What room types does TerraBella Southern Pines offer?

How does A Place for Mom score TerraBella Southern Pines?

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