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99 South Service Road, North Hills, NY 11040
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Susan L
-
Family/friend
4.5
Wonderful home for mom and dad
Cannot say enough about the staff at the Bristal at North Hills. They all get to know both residents as well as families - not just their names but on a personal basis as well. My parents were so well taken care of and all their needs meet. Staff very friendly - always smiles and greetings to everyone. Great communication between staff and family members - my calls always returned promptly and they reached out to me keeping me updated. Plenty of activities, food plentiful and delicious, place spotless. My parents lived in the wellness area and then my mom in the memory care unit - everyone was so attentive and caring. I had peace of mind 24/7 knowing they were in such good hands.
About the facility The Bristal at North Hills
The Bristal at North Hills is nestled into Long Island’s Gold Coast, with access to scenic bays, lush parks, and rich museums. The home is minutes from high end shopping and dining, as well as medical centers, golf, libraries, and churches. The Bristal offers the environment of a luxury hotel, with elegant decor and life enhancing accommodations.
The Bristal features a range of living options, including independent living, assisted living, and memory care. Residents enjoy housekeeping and laundry services, country club-style dining, recreational activities, and personalized care plans. From the classy high-ceiling dining room to the lounge with fireplace and grand piano, every day at The Bristal will feel like an event. The Bristal also contains a library, computer room, beauty and barber shop, swimming pool, putting green, fitness center, bistro, and more.
For residents in need of memory care, The Bristal offers a neighborhood called Reflections. Reflections residents enjoy a secured environment and personalized cognitive support services. The Bristal’s professional care staff are available around the clock to offer each resident the support they need. From support with activities of daily living to more hands-on care, community members are daily offered support that fosters independence, safety, and life enrichment.
State Licensing Information
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Senior living options offered
Assisted Living
Memory Care
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Amenities at The Bristal at North Hills
Healthcare Services
- Staffing & Ancillary Services
- Incontinence Care
- Memory Care
- Medication Management
- Diabetic Care
- Non-Ambulatory Care
Meals & Dining
- Meals Provided
Room Amenities
- Wheelchair Accessible Showers
- Wi-Fi/high-speed internet
Community Amenities
On-site dining options
- Café or Bistro
Transportation & parking
- Uncovered Parking
- Resident Parking Available
Pets
- Dogs Allowed
- Cats Allowed
Common areas
- Barber Shop
- Outdoor Common Areas
- Library
- Central Fireplace
- Computer or Media Center
- Beauty Salon
- Indoor Common Areas
Recreational areas
- Fitness Center
- Golf Course or Putting Green
- Arts and Crafts Center
- Swimming Pool
- Billiards Lounge
- Raised Garden Beds
- Piano or Organ
Services
- Beautician
Languages spoken
- English
- Spanish
Activities
- Devotional Activities On-Site
- Visiting Rabbi
- Educational Speakers / Life Long Learning
- BBQs or Picnics
- Gardening Club
- Activities Off-site
- Cooking Classes
- Happy Hour
- Pet-focused Programs
- Wine Tasting
- Catholic Services
- Devotional Activities Offsite
- Community Service Programs
- Dances
- Yoga / Chair Yoga
- Karaoke
- Water Aerobics
- Live Musical Performances
- Tai Chi
- Stretching Classes
- Brain fitness / Dakim
- Art Classes
- Live Well Programs
- Qi Gong
- Jewish Services
- Day Trips and Outings
- Intergenerational Programs
- Live Dance or Theater Performances
- Forever Fit
- Activities On-site
- Holiday Parties
- Birthday Parties
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99 South Service Road, North Hills, NY 11040
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9.7
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9.7
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65 reviews
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9.6
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9.6
Review score
50 reviews
5 star
72%
4 star
20%
3 star
4%
2 star
2%
1 star
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Studio
--Studio
Starting at $X,XXX/moStudio
Starting at $X,XXX/moStudio
--1 bedroom
--1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo1 bedroom
Starting at $X,XXX/mo2 bedrooms
--2 bedrooms
--2 bedrooms
Starting at $X,XXX/mo2 bedrooms
Starting at $X,XXX/moActive promotion
No
Active promotion
No
Active promotion
No
Active promotion
No
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Pet friendly
Yes
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Independent Living
Care types offered
2
Assisted Living, Memory Care
Care types offered
2
Assisted Living, Memory Care
Reviews
for The Bristal at North Hills
24 reviews
Write a review5 star
71%
4 star
21%
3 star
4%
2 star
4%
1 star
0%
A Place for Mom has scored The Bristal at North Hills with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Bristal at North Hills has 24 reviews with an average "overall experience" of 4.4 out of 5.
Overall Rating
4.4
Cleanliness
4.5
Friendliness
4.5
Care Services
4.4
Staff
Meals & Dining
Activities
4.4
Value for Cost
4.4
A Place for Mom has scored The Bristal at North Hills with 0 out of 10 using our proprietary review score based on 0 reviews in the last 2 years. Over all time, The Bristal at North Hills has 24 reviews with an average "overall experience" of 4.4 out of 5.
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1-20 of 24 reviews
Susan L - Family/friend
Memory Care
November 17, 2019
Wonderful home for mom and dad
Cannot say enough about the staff at the Bristal at North Hills. They all get to know both residents as well as families - not just their names but on a personal basis as well. My parents were so well taken care of and all their needs meet. Staff very friendly - always smiles and greetings to everyone. Great communication between staff and family members - my calls always returned promptly and they reached out to me keeping me updated. Plenty of activities, food plentiful and delicious, place spotless. My parents lived in the wellness area and then my mom in the memory care unit - everyone was so attentive and caring. I had peace of mind 24/7 knowing they were in such good hands.
Lenore - Family/friend
Memory Care
January 3, 2019
Best decision
Excellent staff especially [name removed] and [name removed] who treat my mom like family. Experience has been A plus since day one. Staff is trained to be patient caring and anticipating of needs --understanding of senior population and anticipating emotional, physical and financial needs.
Housing is on the luxury side, clean and activities varied. Friendly and upbeat environment. This was a big step to go from independent living to senior living and we are so happy we did.
Anonymous - Toured community
Memory Care
September 25, 2018
Beautifully appointed community right on the LIE service road.
Anonymous - Toured community
Memory Care
September 5, 2018
Very well organozed and clean. Built specifically for assisted living and it showed. Seemed expensve compared to others perhaps because of location
Anonymous - Toured community
Memory Care
February 20, 2018
Liked the facility, rooms are very small. The staff seemed lovely and many activities for residents. Did not feel like an assisted living facility.
Niece Judy - Family/friend
Memory Care
June 16, 2017
A welcoming environment
My uncle lived at the Bristal in North Hills. During that time period he became one of the most popular guys there...not because of what he did but because all of the staff gave him the attention and respect a senior deserves. "Hi [Removed], have a great day Bernie, how is uncle [Removed]"...etc. So I say thank you to everyone and who became his friend as you were all his! His niece.
Sheila - Family/friend
Memory Care
June 11, 2016
Highly Recommended
My mother was a resident at the Bristal for almost two years. She unfortunately passed away in December, 2015 of heart failure. She was almost 93. My mother loved the Bristal. She was so happy there. She loved the people, her room, the food, the activities, the entertainment, the services and the beauty and cleanliness of the entire place. She used to say..."I'm trying to find something about the place I don't like...but I can't find anything...I feel like I died and went to heaven."
I want to thank the Bristal staff for making the last two years of my mother's life so happy, peaceful and safe. My brothers and I were so relieved that we did not have to worry about her and knew she was in safe hands and enjoying her life so much. I also want to thank the other residents who were so friendly and caring. My mother made many friends and felt so loved. I highly recommend The Bristal...and if I am still aroud in 15-20 years, I hope to be a resident there myself.
Roz - Family/friend
Memory Care
December 24, 2015
Kudos to Reflections
My cousin was moved into Reflections in the summer of 2015. Betsy and her staff managed the difficult transition with grace and style. We had worked valiantly to keep her in her own home - alone - for several years. She had become angry, lonely and confused. We did not realize how much she was missing. A very social person, she is always glad to see us, but is quite settled and enjoying the company of the Reflections community. We expected safe and clean, and while we got that, we also got a big bonus: happy.
Anonymous - Family/friend
Memory Care
December 19, 2015
Excellent in every way
Difficult decision to ever move parents from their lifelong home. Monica assisted in every way to ease my parents' fears of transition. Care, forward planning, meals, cleanliness are exceptional. Peace of mind for all.
Anonymous - Toured community
Memory Care
October 15, 2015
I would recommend this facility for it's environment, activities and the cleanliness
Janet F - Family/friend
Memory Care
September 12, 2015
Peace of Mind
My 89-year old father moved to The Bristal at North Hills about 5 months ago, having lived alone for 22 years. We all thought this transition would be a challenge for him, and yet, from the very beginning of our experience with the place and the staff, it is so affirming, reassuring and comforting to see him acclimated, relaxed and happy in his new environs. It is a pleasure to spend time with my father in this beautiful new home, where he has access to well-balanced meals, a selection of activities, and a most caring, skilled, talented and cheerful staff. We live out of state and come frequently to visit, but having this experience with The Bristal gives us - his children and grandchildren - much needed peace of mind.
Response from The Bristal at North Hills
November 17, 2015
Thank you, Janet for this wonderful review. Our staff works diligently to make sure the transition for all of our new residents is as comfortable and pleasant as possible. So we are very pleased to hear that your father is happy with his home at The Bristal.
Anonymous - Family/friend
Memory Care
July 22, 2015
The overall experience was very good. I found them to be very helpful and they are looking out for the best interest of the residents. The one thing I would say to improve on is the contract, the wording gets a little tricky so they could be a little clearer on that. They are very helpful and always offering suggestions.
TW - Family/friend
Memory Care
July 21, 2015
My Dad is Happy!
We moved our father in recently. He didn't want to move and it was with a lot of convincing he finally agreed but it was very hard for him. The staff at the Bristal immediately made him feel so comfortable, quickly introducing him to people. He had a handful of friends in the first week. It seems that most of the residents like to keep busy, like our dad. I couldn't imagine going through this experience without the help of the Bristal staff. The Director is hand on and very approachable. The wellness staff give him his medications and I've already seen a big difference in his overall health and strength. I often wonder how many times he did without something at home like a meal or his medicine. He's such a different person now. I love visiting him in the Bristal, the residents and staff are like a big family. I love seeing how happy he is in this time of his life when things seemed so bleak not too long ago.
Response from The Bristal at North Hills
August 7, 2015
Thank you for taking the time to leave us this wonderful review. We are thrilled to hear about your dad's positive transformation. The Bristal at North Hills is dedicated to providing the best care for your loved one and we're glad to hear that we have succeeded!
Anonymous - Family/friend
Memory Care
May 11, 2015
4 stars
My loved one lived at The Bristal Assisted Living at North Hills for a short period of time. Overall, It was a pretty good experience. Everyone was friendly and nice.
Response from The Bristal at North Hills
August 7, 2015
Thank you - we appreciate your positive feedback!
Mom's Daughter - Family/friend
Memory Care
March 27, 2015
Thank you Bristal North Hills
My 86 year old mother moved into The Bristal North Hills November, 2014. The Bristal staff is very welcoming, kind, caring and friendly.As well as taking excellent care of Mom, the staff cares about us, her family. My husband, son & I are so pleased that Mom/Grandmom now lives in this safe and caring environment where everyone says hello. Mom has made friends and takes advantage of many of the trips, exercise room and library. Thank you Bristal North Hills for giving all of us piece of mind.
Response from The Bristal at North Hills
August 7, 2015
Thank you! We always love to hear great feedback from the families of our residents. Our team is committed to creating the best home for your loved one, and we are glad to hear that your mom is taking full advantage of all of the activities and services we have to offer.
Anonymous - Toured community
Memory Care
January 24, 2015
Originally I was very happy with the Bristal. The community seemed vibrant and the rooms are spacious for the price. I left a deposit and our experience completely changed. The building is very large and there are rooms very far from the elevators. The only room that was available was a one bedroom (we wanted a studio and we were originally told by the director of sales that if a studio was not available, we would be offered a one bedroom at the studio price until a room opened up) as far from the elevator as could be, which was too far from my dad to walk. We also noted on both tours that the floors needed vacuuming and had litter, lint, etc in many areas throughout the facility, and I did not see housekeeping actively working either time. I was told that the Bristal does not send out staff to do pre-admission assessments and I would have to bring my dad to them, which is impossible because he is in a subacute rehab in central NJ. So he would be moving in and I would be signing a contract without knowing the level of care that he would need. I was also told that the Bristal charges a pet fee of $1,500, which was not the case in other facilities I looked at. The director of sales has been out sick for the past week and there has been no one to respond sufficiently to our questions about discharge planning and moving in. Today we called and left a message to tear up our deposit and decided to go with another smaller facility in our area. I am very disappointed as I thought the community would be very good for my dad, since independent living residents are there with the assisted living residents. But the lack of responsiveness from the staff was just not acceptable, especially in this stressful time in our lives. They just didn't seem to care.
Anonymous - Toured community
Memory Care
June 28, 2014
The cream of the crop but t...
The cream of the crop but the parents can't outlive their money so after one year had to look elsewhere.
Anonymous - Family/friend
Memory Care
June 11, 2014
Very happy
The activities are incredibly strong. My loved one is thrilled to be there. I was a little questionable - the sales department gave us a cool feeling, but over all the Bristol is wonderful. My loved one is happy! My loved one looks incredible now – so much better than living alone.
D B - Family/friend
Memory Care
March 31, 2014
Phenomenal director!
So far I'm very happy with the level of care here, I'd give them 5s across the board. The staff are amazing! The director in particular is phenomenal, she's really on top of everything. She immediately knows who I am when I call and can tell me what my Mom is up to and how she is doing. It's great to see that all of the staff really get to know each of the residents.
The facility itself is very nice looking, and they always keep it very clean.
The Olino Family - Family/friend
Memory Care
February 22, 2014
Happy to be here!
My parents have been living in the Reflections Unit at the Bristal, North Hills since June 2013. Their quality of life is much better than it was for a long time. They get a lot of attention, have lots of activities to keep them alert & active, have special parties & delicious, nourishing meals three times a day plus snacks, go on outings & are well cared for. The staff is affectionate, dedicated and above friendly. They keep me informed on how they are doing and if they need anything. They have a beauty parlor & physical therapy room along with a lovely sitting room for company as well as a sunny activity room. All their needs are met-physically, mentally & emotionally. They are both very happy there and we are so glad we chose it for their new home. We have no regrets.
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Tips for evaluating your community options
Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:
Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.
Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.
Know the New York regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about New York regulations for Assisted Living.
Frequently Asked Questions about The Bristal at North Hills
The Bristal at North Hills offers Studio, 1 Bedroom, 2 Bedrooms and Semi-Private. Learn more.
Call (516) 869-1300 to reach a resident at The Bristal at North Hills.
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The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.
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