The Pines on Carmel Senior Living

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The Pines on Carmel Senior Living

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Loves the food, staff and it was still close to our house.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Nice Community with Helpful Staff","reviewContent":"Overall the administration & staff seem to be responsive & helpful. The desk staff, Director, Sales Manager & Maintenance lead were all very cooperative & accommodating with requests & assistance during our move-in phase. The common areas at the Pines are pleasant & have been freshened & upgraded over the years, and the flooring in the resident rooms looks fairly new. But the bathroom is small has not been renovated. The small private rooms at the Pines are very tight on space, although we are grateful that Mom has her own space. that the food quality & dining service can definitely use improvement.","reviewerDisplayName":"Mary","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"The pines on carmel","reviewContent":"We felt the Pines fit Dad’s personality. The facility is nice. The staff is very friendly. I feel he is getting the best care there. The rooms are well kept. There are a variety of activities if the residents want to participate. We are very satisfied with The Pines on Carmel.","reviewerDisplayName":"Bonnie B","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Professionalism and Happiness for mom and family","reviewContent":"The the facility is very clean. The staff is extremely professional. They go above and beyond to make sure that my mom is comfortable and has been comfortable and cared for since day, one. The activities director is amazing and make sure that Mom is involved with the tremendous amount of activities that they have daily. The marketing person [name removed] went above and beyond to make sure that Mom and us as her family were happy and satisfied and received everything we needed as far as questions and he was a wealth of information.","reviewerDisplayName":"Natasha A","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Very Welcoming","reviewContent":"I was very impressed with The Pines on Carmel. Everyone was very professional, welcoming and friendly and the facility is very nice. The Executive Director made sure to introduce herself and answer any questions and the Community Resource Director, [name removed] is an amazing wealth of knowledge. They made my family feel very comfortable and we look forward to a wonderful experience here.","reviewerDisplayName":"Natasha A","experienceTypeId":1,"experienceTypeName":"I'm a current/former resident or client"},{"reviewTitle":"Caring Staff and Well Managed","reviewContent":"The care takers, physical therapist, nursing staff and management were very welcoming and continue to be very caring. They have helped my Mom transition from an independent environment to assisted living. From a medical perspective I feel very comfortable knowing she is getting good care.","reviewerDisplayName":"Tom S","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Great place for our mom. ","reviewContent":"We chose The Pines on Caramel Senior Living for our loved one because the location of the facility is close to family. It is a very nice place. Also, during our initial visit, the staff were really nice. \nSince then, staff have been nothing but pleasant, friendly and helpful!","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Pines on Carmel Senior Living","reviewContent":"Wonderful community. Pleasant, bright atmosphere. Beautiful landscape. We picked because of the location and price.","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"The Pines of Carmel Review","reviewContent":"I wanted to share my personal experience regarding The Pines on Carmel Assisted Living Facility. I was a very involved son and did significant research prior to choosing this facility. I interviewed, visited, and had my mother’s health assessment conducted by five other facilities in the South Charlotte area prior to making our decision. It was the right one. My mother was a resident here for ten months. The previous Interim Director/Sales Coordinator has since left. She was magnificent. The new director is very good and proactively collaborating to make appropriate improvements and takes personal responsibility for the facility with entrepreneurial ownership. \nI originally overlooked this facility due to the pictures on the intranet. These are old. The facility is lovely and they continue to make improvements. They were extremely accommodating and offered several room options. Finally, Cynthia (who unfortunately is no longer there, she was amazing) cleared out a storage area so my mother could have one of the best rooms in the facility. A corner room, with two windows, plenty of light, and completed the updated requests as promised. My mother was an 86 year old retired teacher who loved playing the piano and puzzles. They encouraged her to give concerts to the other residents which was wonderful. My mom was not the most social individual, but did make some wonderful friendships. My mother was the highest level of care due to medications and transfer assistance needs. \nPlease note, no facility is perfect. However, this option is a great value and option for your loved ones for the following reasons:\no\tAgreeable/Accommodating – Allowed me to completely furnish the room to my mother’s liking. It was beautiful as it was her new home. Also, accommodating with miscellaneous requests. Ex. My mother didn’t like to wake up to go to breakfast. They let her sleep in. \n?\tLocks were changed and my mother’s locks were never updated/provided with an appropriate key to lock her door even though requested several times. With that said, nothing was ever stolen and she was sometimes gone for a couple of weeks due to hospitalizations. \no\tCleanliness – overall very clean. Sometimes the rooms themselves required a bit of tidying where cloths were not hung up and placed around the room. The sheets could have been washed more regularly. Otherwise, clean and visually pleasant\no\tCare – The staff went above and beyond to care for my mom. They were friendly, kind, caring, and attentive. They truly cared about their patients and built personal relationships with my mother. A couple of them have been there for many years. Turnover is relatively high, however, the Director is careful to manage the quality of staffing to ensure excellent care is provided. The staff, with the exception of one, consistently went above and beyond providing quality care with integrity. Management does listen and respond to concerns and work to improve on challenges. The Director is a good leader and the Business Manager is phenomenal and both care for the residents above their regular duties. \n?\tThe response time frame to call bells could certainly be improved. There were several times when I was there, my mother and I pressed her call bell and it took 10-30 minutes for them to respond regardless of the time of day. Unfortunately, there were a couple of times nobody responded and I had to physically go get somebody. My mother truly needed transfer assistance and often became impatient and took herself to the restroom or to get her cloths resulting in a couple of falls. Keeping in mind that there were times my mother created the opinion that “they don’t come” and helped herself due to impatience. \no\tMedication Disbursement – The med tech’s were well trained and the med supervisor communicated regarding regularly providing scheduled meds. Appropriate policies and procedures are in place and followed. \n?\tChallenges with follow through when med changes were made due to routine doctor visits or hospital discharges. There were occasions I had to follow up with the “nursing coordinator” to learn the changes had not been administered. Reason given, “The discharge paperwork was excessive, and we overlooked the changes.” This was not acceptable and would have been overlooked had I not followed up. \no\tFood Quality – My mother never complained, however, I did eat with her a couple of times. Food is often reused and repetitive, lacking creativity. The flavor was good. Other residents did share quality and choice of food concerns. Meals are served family style with a choice of water of tea. Overall, the food was adequate, however, the director is aware and diligently working on making improvements. \no\tActivities – During my many visits, I observed quality music, games, celebrations, and appropriate and engaging activities for the residents. \no\tFacility – The facility is clean, lovely, and updated. Each room has its own climate control. Cable is included in the monthly rent which is unusual. The do have leak issues sometimes, however, they repair as appropriate and necessary. This facility is a very good value. The atmosphere is one of happiness, quality care, friendliness, camaraderie, individuality, and pleasantness. The patients are very happy, and it shows. \nOverall, remember every facility is going to have its positives and negatives. The value here is excellent. Rent is a set price depending on the room and then the level of care costs are separate as in most facilities. Their pricing is incredibly fair for the care and facility provided. Cable is provided free of charge. Phones are at the patient’s expense. I was extremely satisfied with the quality of care, the facility, and the atmosphere of the clients here. Although there were some oversights, as long as you serve as an advocate, The Pines On Carmel is an excellent choice and I would highly recommend. Please note, if for any reason, I was not completely satisfied or I thought my mother’s care was inappropriate or unacceptable, I would have pulled her out in a New York minute. Even though I have been extremely open and honest with specifics, remember no place is perfect. I am more concerned with how feedback is handled than the absence of issues. If there aren’t any challenges, one should be more concerned. \n\n","reviewerDisplayName":"Kevin P","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"},{"reviewTitle":"Review for The Pines on Carmel Senior Living","reviewContent":"The Pines is an excellent place. I highly recommend!","reviewerDisplayName":"Anonymous","experienceTypeId":4,"experienceTypeName":"I'm a loved one of a resident or client"}],"parentOrgReview":{"name":"Sinceri Senior Living","slug":"sinceri-senior-living-257","averageReviewScoreDisplay":9,"communityCount":78,"reviewCount":4078}},"communityName":"The Pines on Carmel Senior Living","leadgenCompleted":false}

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5820 Carmel Rd, Charlotte, NC 28226

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2025

<p>Just south of the historical community of Charlotte, North Carolina, residents at Sinceri Senior Living’s The Pines on Carmel enjoy a home-like feel, quality personal services, and distinctive memory care programming. Located near many historical sites, shopping, dining, and entertainment options, residents and visiting family members enjoy the easy access to golf clubs, parks, grocery stores, shopping centers, local restaurants, and more. The community is also close to Atrium Health Pineville, as well as major highways and interstates, downtown Charlotte, and the South Carolina border.</p> <p>The Pines on Carmel is dedicated to creating a warm and inviting environment that honors the experience of aging. Through the Meaningful Moments program, individualized care services, customized activities, specialized memory care programming, assisted living care services, and first-rate amenities, the community’s person-centered approach to care meets each resident where they’re at. Sinceri’s Charlotte community also provides short-term respite care services for families in need of temporary care.</p> <p>Residents can choose from a range of private and companion floor plans, each designed to be nurturing and familiar. In addition to cozy spaces to call home and light-filled common spaces to enjoy throughout the community, residents have access to housekeeping services, specialized dining options, routine laundry services, and so much more. With your health and well-being all the center of it, The Pines on Carmel welcomes you home.</p> <h3>Related Articles</h3> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/downsizing-tips">Helping Seniors Move: Design and Downsizing Tips for Senior Living</a></p> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/memory-care-vs-nursing-homes">Memory Care vs. Nursing Homes: What’s the Difference?</a></p> <p><a href="https://www.aplaceformom.com/caregiver-resources/articles/respite-care">Respite Care: 6 Reliable Resources for Caregivers</a></p>

<p>Just south of the historical community of Charlotte, North Carolina, residents at Sinceri Senior Living’s The Pines on Carmel enjoy a home-like feel, quality personal services, and distinctive memory care programming. Located near many historical sites, shopping, dining, and entertainment options, residents and visiting family members enjoy the easy access to golf clubs, parks, grocery stores, shopping centers, local restaurants, and more. The community is also close to Atrium Health Pineville, as well as major highways and interstates, downtown Charlotte, and the South Carolina border.</p> <p>The Pines on Carmel is dedicated to creating a warm and inviting environment that honors the experience of aging. Through the Meaningful Moments program, individualized care services, customized activities, specialized memory care programming, assisted living care services, and first-rate amenities, the community’s person-centered approach to care meets each resident where they’re at. Sinceri’s Charlotte community also provides short-term respite care services for families in need of temporary care.</p> <p>Residents can choose from a range of private and companion floor plans, each designed to be nurturing and familiar. In addition to cozy spaces to call home and light-filled common spaces to enjoy throughout the community, residents have access to housekeeping services, specialized dining options, routine laundry services, and...</p>

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