The Ridglea Senior Living

Very pretty facility. Good financial incentives to move there (1 month free rent and waived community fees) but expensive monthly rent afterwards. business office was very unorganized. Interim Wellness Director (who was not LVN or RN) for first several months and then the LVN they hired left after a couple of months. Caretakers were ok but hard to find when needed. Disappointing experience with room and potential for improvement. My parent lived there less than a year and though intentions were good and sincere, the amount of staff and administrative transition during that time made things unsatisfactory to the point of needing to move. Until there is a record of staff and admin stability, I cannot recommend.

Generally very helpful, but if we’re polite and take the time to learn their names we usually end up making friends and getting along a lot better with staff. It really makes a difference. The apartments are pretty adequate. They’ve got counters in the kitchenette, a hall closet, a living room, a modest bedroom, and a pretty big closet in the bedroom for storage. The bathroom is also large, with a shower, sink, plenty of grab bars, and some extra storage space. Overall, The Ridglea takes good care of my wife and I!

Moving my father to Ridglea was one of the most difficult decisions I've made, and unfortunately it became a deeply disappointing experience. I relocated my dad from the hometown he had lived in for more than 50 years so he could be closer to family and have more opportunities for interaction and support. During the sales process, [Name Removed] assured me that resident safety and quality care were top priorities. Based on those assurances, I felt confident in choosing Ridglea. I quickly learned that reality did not match what was promised. My father had been living in assisted living prior to his move and had effectively aged in place there. Looking back, he likely would have qualified for memory care at most communities. I repeatedly communicated concerns about his cognitive limitations, including the fact that he would not understand how or when to use an emergency pendant or pull cord. Despite this, I do not believe he was adequately assessed before move-in and was placed in assisted living rather than the level of care he actually needed. One of the biggest concerns was the lack of monitoring. I was told staff would check on him every two hours, but his door was often kept closed and those wellness checks did not appear to happen consistently. Because he moved slowly, staff stopped taking him to meals and instead delivered food to his room until I complained. As a result, he spent long periods isolated in his room. His physical condition declined rapidly. Before arriving, he could get himself out of a chair without assistance and walk reasonable distances with his walker. After spending so much time alone in his room, he became weaker and less mobile. He developed a urinary tract infection and bed sores and became increasingly lonely and depressed. His decline led to multiple falls. In a single month, he fell four times—the same number of falls he had experienced during the entire previous year. The first fall left him on the floor for approximately four hours before he was found. When I addressed the issue with the head nurse, who often seemed unaware of what was happening with his care, I was assured that rounding would improve. Four days later, he fell again and remained on the floor for approximately eight hours, suffering a busted lip and scrapes to his knee and hand. I then escalated my concerns to the executive director, [Name removed]. While I received promises that things would improve, I never saw meaningful changes. I use a Jubilee TV device that allows me to check in remotely, and one day I overheard an interaction that was particularly upsetting. A caregiver was assisting my father in the restroom near lunchtime. He was struggling to urinate and needed additional time. The caregiver became frustrated and told him to simply use his briefs because "that's what they're for." I then heard my father beg her not to leave him, but she left anyway. No family member should have to hear that. When staff suspected a UTI, I chose to take him to the emergency room myself rather than have him transported alone by ambulance. The ER physicians confirmed the infection and started treatment. They also advised that he would be better served in a memory care setting. At that point, I realized Ridglea was not equipped to meet his needs. Ridglea offered memory care, but only in a shared room arrangement. By then, the trust had already been broken. I chose to move my father elsewhere, and it was one of the best decisions I have made. Within days of moving to [Name Removed], he adjusted remarkably well. He now lives in a larger apartment for less than Ridglea would have charged for a shared memory care room. More importantly, he is thriving. The staff clearly care about the residents, and it shows in their daily interactions. While no community is perfect, he is regaining strength, participating in activities, and no longer living in isolation. The difference in care has been dramatic. At Ridglea, my visits were spent helping him get out of bed, assisting him to the bathroom, cleaning his room, tracking down laundry, and asking when sheets would be changed. At his current community, I get to spend time with him as his daughter rather than his caregiver. Staff are available when he needs assistance. His room is clean, his bed is made daily, he receives regular showers, his clothes are changed and laundered consistently, and his belongings are organized. During his month at Ridglea, I believe he received only four showers and often wore the same clothes for several days. Clean and dirty laundry was frequently mixed together, making it difficult to tell what had been washed. I do not believe the frontline caregivers at Ridglea are uncaring. In fact, many seemed to genuinely care about the residents. My concern is that they appeared unsupported by leadership and overwhelmed by workload. There seemed to be little structure, accountability, or oversight. Staff often lacked the time to properly engage residents, encourage participation in activities, escort them to meals, or perform routine wellness checks. Repeated failures to monitor my father had no visible consequences, and his calls for help frequently went unanswered. For families considering Ridglea, my recommendation is to place a loved one there only if they are fully capable of advocating for themselves. Residents who are shy, cognitively impaired, or unable to speak up may not receive the attention and support they need. My father's experience was heartbreaking, and I would not want another family to go through what we did.

Facilities are nice and clean. Staff is underwhelming though. Weekly cleaning don't get done, have had problems with maintenance fixing her toilet, medications have been wrong. Activities often advertised in elevators and around buildings on flyers, but wonder if these even happen.

We loved working with Ridglea while our Nana was there. I would rate 5 for all. Ridglea was incredibly friendly and accommodating. The activities and family events were great for Nana

My mom is approaching 1 year of living here. The staff at the ridglea have treated her right. They are open, honest, and willing to listen to feedback and improve. The place is clean and by far the cleanest when we toured around Fort Worth. I am glad my mom is there, able to socialize and live knowing that any sort of help is literally a button press away. Whenever there is an issue everyone is quick to action and even quicker to communicate to me and my family. I’m very glad we chose this place for her.

My Father passed away in the facility. He was there less than a month. I was told he would be evaluated before he would be able to move in with his wife. I have my doubts that he qualified. Several issues. Will be happy to provided specific details. Care givers Medicine distribution Providing assistance when requested

My father had a stroke and he went to the hospital and then rehab and skilled nursing facility. We had had reached out to [name removed] months before we were ready to be at the assisted living at Ridglea and have been so impressed with how she has reached out to us every step of the way through this journey. from helping us with what to expect and look for in the after care options to personally dropping by to give my father gifts for his birthday and holidays! We really feel like part of the family and feel welcome and are so happy with our decision to choose Ridglea! Thanks [name removed]!!

We moved our parents into The Ridglea 3 years ago and could not be happier. We have since moved dad to "the cottage" (on site memory care) and mom is only a short walk down the hall to go visit with dad and have meals with him any time she wants. The staff and level of care are wonderful - not only do they know who our parents are, they really know them as individuals and can tell you all about them! There are tons of social activities and opportunities for the residents to be active and get to know one another - and you can tell the residents have a bond with one another. The rooms are lovely - very spacious feeling with nice windows and thoughtful layout. There are plenty of public spaces for residents to sit and visit with one another or be outside on a nice day. The food is outstanding and the chef puts out a great menu with nice variety. We simply can't imagine a better place for our family and they could not be happier!

My parent has lived at Ridglea for under 3 years. The Director works her tail off - but there isn't a good system of follow-through, and lack of checks and balances on the fundamentals of following the care plan. Staff turnover is of course a challenge for all. Food has gone downhill the last 4-6 mos. The common areas quite lovely and rooms are just fine. Have trouble with cleaning rooms consistently and thoroughly. Biggest issue is you cannot reach someone 24/7. If you call in the day, you often don't get someone. If they can upgrade their system of care and alerts and improve communications with families, then it would be great. Lovely elderly living there. Amazing on-site NP to check on residents weekly. Don't seem to proactively notify family if elder stops attending meals, changes in cognition or changes in walking/energy.

It was old and dark. Although the woman who showed us around was very pleasant and very positive, but when my sister saw another community, she said I think this will work and it was like the sixth one we had looked at I think.

The staff is exceptional and caring. I praise them everyday for their work. They really care about the residents and take pride in what they do. It takes a special kind of person to fill those shoes. The Ridglea is an inviting community and I would highly recommend them to everyone who has a family member in need of assistance. Couldn't say anything negative about The Ridglea. My family and I made a good choice for my momma and step father. They really like it there too!

I loved The Riglea! I thought it was a really cool place. The facility was really new, the people were very nice, and they had neat rooms. The cost was more though, and also they didn't have any rooms available.

Our family had an in person tour and we actually have a friend there who is having a good experience. The Ridglea is so beautiful, it is like a fancy hotel but we just thought it would be to big and overwhelming for our loved one.

We did a virtual tour with them. They had mostly semi-private rooms in memory care. They did offer a few privates, but they rarely became available.

when mom is ready we will be choosing this facility. all the others are in areas or streets that are too busy. this is near a golf course and a peaceful residential area. All the art and furniture is super nice in the building and the courtyards have these fountains that mom loved. All the people we met from the staff to all the folks that lived there seemed really happy.

The community is a solid place for your loved ones. The activities are geared towards less independent seniors and I would like to see more acitivites for mobile residentce. I would recommend this community to others.

The staff takes care very personal interest in the residents. They are a great support to both families and the residents. I chose this community because they has an immediate availability, it was very clean, and the staff were clearly knowledgeable. They offer activities in the memory care that are appropriate for the residents. The food is good and they offer some variety.

Beautiful facility. Many of the caregivers are very nice and helpful. The issue I have is with their communication. They advertise 24/7 care giving, unfortunately they do not have someone answering the phone 24/7 so if you have any concerns it makes for a long day or night. I started calling this time at 11:00 pm no one answered, I was able to leave a message in 2 mailboxes all the others were full. I called 16 more times thru the night finally at 6:30 this morning someone answered. This is not the first time This has happened. If someone would have answered or at least called me back I would not have been up all night. They really need to address this issue. If I'm able to reach the director it would be nice to resolve this issue.

The building has a beautifully decorated interior and it is a friendly community. The staff are accommodating and very respectful of the residents and their families. The apartments are spacious and modern with an accessible, open, and bright floor plan. I looked at several other communities and we chose this community because of the location and the feeling we got. The food is good, They offer a lot of variety, specials and a ala carte menu. The residents input is included in the menu planning as well. They offer a good variety of scheduled activities.