The Village At Willow Crossings

I can’t say enough good about The Village at Willow Crossings! The staff members are amazing and the physical facilities are great. The staff members really know the residents (and their family members) and seem to truly care for them. My mother has thrived since moving in and is doing better than she has done in almost a year. The onsite PT and OT services have done wonders, the food has been great, and there is always an activity to take part in. We feel very fortunate to have found this assisted living and are so thankful for everyone there!

Food and presentation is very good in quality and flexibility of menu items. Apartment size while initially judged as quite small really appears quite adequate, as residents are encouraged to get out and spend their time doing things outside their rooms. From what [name removed] tells me and I observed the staff are very caring, friendly, competent and available without seems to be intrusive. Facility appears very clean and in very good repair.

The staff at Willow Crossing are all wonderful. They must have a fantastic screening process because everyone we have interacted with has been kind, caring, and incredibly helpful. They truly go above and beyond to make the residents and their families feel supported. My father doesn't participate in many activities, but that is his choice—not because there is a lack of offerings. There are plenty of activities available for residents to enjoy. The facility is also very clean and well maintained. I do feel the food could be better, although that is simply my personal opinion, and I'm not sure my father would agree! I especially want to share a recent experience that really demonstrated how wonderful the staff is. We had planned my father's birthday party at my home for this Sunday, but with the storm coming into our area, I reached out to Willow Crossing to see if there might be a room available where we could celebrate instead. I spoke with [name removed], the Activities Director, and she was absolutely amazing. They literally moved things around so that we could use a wonderful room to host my father's birthday party. I couldn't have been happier with their helpfulness and willingness to accommodate us. We are incredibly grateful to [name removed] and the entire team for helping make his birthday special. It took us about a year and a half of looking before we found a place where we felt comfortable having my father live. I can honestly say we made the right choice. My father tells me all the time how happy he is there, and that means everything to our family. We are very grateful for the care, kindness, and support he receives at Willow Crossing.

The nursing staff is very good. Not surprisingly, the daily care staff (not sure what term they use) is uneven: sometimes they're terrific and sometimes they are quite underwhelming. I'm sensitive to how hard that job is and how hard it is to find and retain people to do that difficult job of caring for people with dementia.

The staff is exceptional each and every day. From top to bottom they take care of any and all needs. Everyone is kind, caring, and loving. They honestly never cease to amaze me. The facility is quite pretty and always clean. My mom's visitors are always impressed by its appearance. There are activities all day every day and the staff always welcomes any suggestions of new ideas. They offer trips to shops and restaurants regularly and even transportation to doctors visits if needed. If there is a need that you may have, they have got you covered. My experiences at Willow Crossings had been nothing short of exceptional and I can't imagine a better place for a loved one. I would recommend them a million times over! I would want anyone in need of this type of facility to absolutely check them out. They have given my family such a sense of peace. Absolutely totally satisfied with them

Wonderful place, just not the right placement for my father. Caring and responsive staff. Residents appeared happy.

Feeling of Community. My father moved to Willow Crossing and Mansfield, Massachusetts. The whole area is like its own community/neighborhood and it's very quiet. My dad's apartment has an outside patio that overlooks the woods and is very pleasant. The staff there is absolutely incredible and they know everyone's name. They're all very welcoming and pleasant to deal with. In [Date Removed] the cost went up 10%, which was very startling for our family. The food is not prepared in house and we feel the quality could be much better for what you're paying. They have lots of community activities, they do weekly shopping trips, but they don't do a lot of other outside activities. Such as field trips or sightseeing trips. Overall, my father is very happy there and very comfortable, which means the world to us.

I recently toured Willow Crossings and was very impressed with the grounds, facilities, staff and residents. Out of all the assissted living facilities I've toured in the area this one is top of the list.

The staff have been extremely kind, take the time with residents to insure they are safe and well cared for, they know residents by name and what their care needs are, this includes the housekeeping staff to the administration, as well as nursing.

Absolutely recommend - Mom's only been there almost 2 months and is still getting acclimated but she is loving it so far! We chose them because of the , proximity, customer reviews and customer service

The staff (administrative and on the floor) is strong, the place is really in great shape, and it's nice to see how well known my dad is to the team even after just a couple of weeks. A few times we've dropped in, he was just in front of the TV, and while I know it's not possible to be doing activities all the time (of course) I hope there are sometimes when they are doing more than just watching TV.

I would give our entire experience at Village Crossings a 5. The staff from top bottom is exceptional. I can't say enough positive things about each and every one of them. The facility is clean, there are activities almost all day long every day. Any needs or questions are addressed immediately by the staff. I would highly recommend this facility. Of course I wish the price wasn't what it is, but care is expensive.

My only comment and my only reason why I don't give it a five is because you do ask for things to be done and they don't get done. Like maintenance things is what I'm referring to. I would recommend it to others for sure my father loves it. My father really does love the place and we looked for a year and a half. So we put a lot of time and effort into finding a place that he felt was comfortable and also we talked to people who lived there and we did not hear one negative comment from anybody. And that really made a big difference in my father's decision also. Knowing that other people had struggled with the decision, like he was, and how much they felt it improved their life.

Everything about the Willows is exceptional

My mom was 96 when she moved to the Willows in July 2024. The people who I dealt with initially were very nice and understanding. [name removed] was great. But as time went on a few of the people in administrative positions were very disappointing. The rent went up considerably after a few months. It had been our understanding the rent increase would be once a year. But a few months later, we were told they had made a mistake in the level care my mother was and increased her level of care to the maximum number which meant a substantial increase in the rent. The first day she was there they were not prepared for her because they didn't have the lift that was needed for her to use the bathroom. This was the main reason we went there because she needed a two-person transfer. My mother eventually would pay over $[removed] a month. I don't feel the communication was good about a few things, one of them being communication with some of the nursing staff. Phone calls weren't returned sometimes and when they were there were no follow up phone calls involved with any medical issues. However, I did receive phone calls informing me residents were complaining that my mother was playing her audio books too loud. I received several phone calls telling me this had to be resolved and that they would work with us, but it was disturbing other people. My mother had macular degeneration and was unable to read her beloved books, so she had to listen to them. She was also very hard of hearing. Both of these health conditions were known when she moved in, and I don't understand why she wasn't given a room near other people who may also have been hard of hearing. Months later they offered to move her to another room, but she was already settled in. I don't feel my mother was treated fairly about this at all. I received a few calls about this. They also told me residents heard her being unfriendly to some of the caretakers which was unlike my mother but I didn't witness it so I didn't know. What bothered us was the fact that they listened to residents. I asked several caretakers if my mother was unkind to them at any time and they said she was not. Most of the CNA''s were wonderful to my mother and she liked them very much as did I. They truly cared about my mother, and we truly cared about them. They were loving and friendly. The people at the reception desk and other employees that I ran into when visiting my mother (almost daily) were very friendly and welcoming. The physical therapy was outstanding. The therapists were excellent and patient and caring. My mother enjoyed the therapy. They were also very encouraging. I don't feel the weekly cleaning was that good especially the bathroom. The lift that was used for her to transfer to the bathroom was dirty and never wiped off. The entertainment was fantastic, and she enjoyed it very much and looked forward to it. She also enjoyed the food. The people that worked in the dining room and pub were wonderful to her. I saw that firsthand. However, as time went on my mother didn't like it there because she felt it was "clicky" and I also witnessed that. Because of the constant phone calls (although I must say they were polite about it) complaining about her listening to these books, and some health issues that we felt had been ignored, she decided she wanted to move to another assisted living, so I looked around for one. We found the [community removed] (also owned by Benchmark). From the minute we walked in we were treated very warmly, and my mother immediately liked it. The director was outstanding as was his staff. We were like an instant family. My mom was evaluated. They took into account her hearing and vision disabilities and found a room for her near other people who were hard of hearing. They treated all of us like royalty and they were very genuine. My mother was scheduled to move in on [date removed] and she was very excited about it. The week before she came down with a bad cold and cough and after some confusion about a chest Xray that was supposed to done at the willows and wasn't, my mom was feeling worse and asked to go the hospital on Thursday. She was eventually admitted. Her condition worsened after a couple of days and sadly, she passed away on Tuesday, [date removed], the day after she was supposed to move to her new place. She was so looking forward to it too. I think the thing that bothered me the most out of all of this was that after her being there for almost a year, the only communication I received after she passed from the Willows was an EMAIL expressing their condolences which I felt was ironic because they didn't have any trouble calling me a few times about my 97year old mother (who was probably paying more than the people complaining) having the volume up too loud. [community removed] sent beautiful flowers and a nice note. We certainly weren't looking for anything, but a simple sympathy card from the Willows would have gone a long way. Receiving an email just proved to me and to my family that the Willows in Mansfield is just in it for the money, which is a very sad thing to say, but that's how we feel.

I would rate all as a 5 with the exception of a 4 for Quality of care and a 4 for Administration. I definitely recommend this facility and am grateful to have found it through your organization.

It's an excellent place. What stood out the most is the care and compassion. The room is on the smaller size, it is a shared room.

My mom went into Willow Crossings in July. Everyone that works there from the Director and everyone who works under her direction have been welcoming to my mom and to us from the start. If my mom can’t be home I’m glad she’s there. I know she’s safe and she keeps from getting bored! From all the many activities offered. Entertainment has been great! The food and therapy are fantastic! The nurses and receptionists are so wonderful and caring to my mom as well as her family! I love them! I know she’s in caring and loving hands when I leave at night. You can’t put a price on peace of mind!! ! The residents are just fantastic! Words can’t describe how several of them have taken my sometimes shy mom under their wings. It makes my heart so happy and warm to see that. I highly recommend!

There could be some improvements to those with special dietary needs - for my mother it is finding something to eat that is on her diabetic diet such as low carb and low sugar. There also could be more up to date movies and more arm chair activity and exercises for residents who have limited mobility.

I have difficulty with writing this type of answer The food is good. I eat with Bill on a regular basis. The staff and the other people who live there are friendly. It is hard to compare Willow crossing to where my loved one was before. I filled 5 complaints with the state where he was before Most people do not know what it is like if There love one has never lived in a rehab. All I can say is I have been grateful for having found willow crossing.