About Assisted LivingAssisted living facilities offer housing and care for active seniors who may need support with activities of daily living, like bathing, dressing, and medication management.Complete guide to assisted livingBest of 2025 Assisted Living Winners
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About Senior LivingSenior living is a term used to describe various housing and care options for older adults from maintenance-free, 55+ facilities for active seniors, to secure, fully staffed facilities for seniors with Alzheimer's or dementia. Complete guide to senior livingFind senior living facilities near you
About Nursing HomesNursing homes provide short-and long-term care for seniors who have physical or mental health conditions that require 24-hour nursing and personal care.Complete guide to Nursing Homes
About Senior ApartmentsSenior apartments offer accessible, no-frills living for seniors who are generally active, healthy, and able to live on their own.Complete guide to Senior Apartments
About Care HomesResidential care homes are shared neighborhood homes for seniors who need a live-in caregiver to assist with activities of daily living, like dressing and bathing.Complete guide to care homes
Veteran ResourcesVA benefits for long-term care, such as Aid and Attendance benefits, can help eligible veterans and their surviving spouses pay for senior care.Guide to VA benefits for long-term care
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Waterstone on Augusta

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1004 Augusta St, Greenville, SC 29605

For pricing & availability:
(866) 374-4058
8.2
Review score
33 reviews
Add review
8.2
Review score
33 reviews
5 star
30%
4 star
34%
3 star
18%
2 star
12%
1 star
6%
See all reviews
8.7
Review score
672 reviews
37 facilities
Waterstone on Augusta
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Waterstone on Augusta community exterior
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Anonymous
-
Loved one of resident/client
4.0
Super nice facility with internal issues
They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't

About the facility
Waterstone on Augusta

Located in Downtown Greenville, SC, Waterstone on Augusta is a premier Assisted Living and Memory Care community that brings a new, enriching lifestyle to seniors in our growing neighborhood. From the time you walk through the doors, this is obviously no understatement. We strive to enhance the quality of life for the seniors we serve through teamwork and unity. We are open and cannot wait to see you! Our wonderful amenities must be seen to be believed. Our Leadership Team and talent bring over 50 years of combined experience to the continuum of care for seniors. We have a true passion for care, as exhibited through our serving hearts.

Senior living options offered

Assisted Living

Memory Care

Pricing
for Waterstone on Augusta

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
Starting at $XXXX/mo

Memory Care

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1 Bedroom
Starting at $XXXX/mo
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2 Bedrooms
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

Tours
at Waterstone on Augusta

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Waterstone on Augusta community exterior
Waterstone on Augusta

1004 Augusta St, Greenville, SC 29605

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The Gables on Pelham

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8.2
Review score
33 reviews
8.2
Review score
33 reviews
5 star
30%
4 star
34%
3 star
18%
2 star
12%
1 star
6%
9.6
Review score
58 reviews
9.6
Review score
58 reviews
5 star
36%
4 star
33%
3 star
12%
2 star
7%
1 star
12%
9.2
Review score
93 reviews
9.2
Review score
93 reviews
5 star
57%
4 star
24%
3 star
6%
2 star
5%
1 star
8%
8.9
Review score
70 reviews
8.9
Review score
70 reviews
5 star
47%
4 star
24%
3 star
16%
2 star
10%
1 star
3%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

No

Pet friendly

Yes

Care types offered

2

Assisted Living, Memory Care

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Memory Care

Care types offered

2

Assisted Living, Memory Care

Amenities
at Waterstone on Augusta

Healthcare Services

  • Memory Care
  • Staffing & Ancillary Services
  • High Acuity Care
  • Incontinence Care
  • Medication Management
  • Diabetic Care
  • Non-Ambulatory Care

Meals & Dining

  • Restaurant Style Dining
  • Professional Chef
  • Gluten-free
  • Room Service
  • Organic
  • Special Dining Programs
  • No Sugar
  • Low / No Sodium
  • Guest Meals
  • Vegetarian
  • Vegan
  • International Cuisine
  • Meals Provided

Room Amenities

  • Respite or Short Term Stays Offered
  • Kitchenette
  • Wheelchair Accessible Showers
  • Air Conditioned
  • Ground Floor Units
  • Wi-Fi/high-speed internet
  • Garden View
  • Cable or Satellite TV
  • Handicap Accessible

Community Amenities

On-site dining options

  • Café or Bistro
  • Bar or Pub
  • Private Dining Room

Transportation & parking

  • Complimentary Transportation
  • Resident Parking Available
  • Property Convenient to Public Transit
  • Uncovered Parking
  • Transportation at Cost

Pets

  • Dogs Allowed
  • Cats Allowed
  • Weight Limit (lbs)

Common areas

  • Indoor Common Areas
  • Butterfly garden / Hummingbird garden
  • Barber Shop
  • Central Fireplace
  • Library
  • TV Lounge
  • Private Bath
  • Main Street Shops
  • Computer or Media Center
  • Outside Patio
  • Outdoor Common Areas
  • Meeting Room
  • Beauty Salon

Recreational areas

  • Piano or Organ
  • Movie or Theater Room
  • Raised Garden Beds
  • Jacuzzi
  • Fitness Center
  • Game Room
  • Arts and Crafts Center

Services

  • Beautician
  • Grocery Shopping and Errands
  • Housekeeping
  • Laundry Service / Drycleaning

Languages spoken

  • English
  • Spanish

Activities

  • Community Service Programs
  • Yoga / Chair Yoga
  • Cooking Classes
  • Catholic Services
  • Birthday Parties
  • Stretching Classes
  • Men's Club
  • Reminiscence Programs
  • Karaoke
  • BBQs or Picnics
  • Intergenerational Programs
  • Tai Chi
  • Live Well Programs
  • Wii Bowling
  • Community Service Organizations
  • Educational Speakers / Life Long Learning
  • Gardening Club
  • Brain fitness / Dakim
  • Bible Study Group
  • Visiting Rabbi
  • Happy Hour
  • Live Dance or Theater Performances
  • Activities On-site
  • Jewish Services
  • Visiting Chaplain or Priest
  • Walking Club
  • Day Trips and Outings
  • Cards / Pinochle Club
  • Devotional Activities On-Site
  • Pet-focused Programs
  • Current Events Club
  • Cooking Club
  • Book Club
  • Live Musical Performances
  • Holiday Parties
  • Trivia Games
  • Wine Tasting
  • Art Classes
  • Quilting or Sewing Club
  • Sensory-based Programs
  • Activities Off-site
  • Protestant Services
  • Dances

Reviews

for Waterstone on Augusta

8.2Review score33 reviews
8.2
Review score
33 reviews
5 star
30%
4 star
34%
3 star
18%
2 star
12%
1 star
6%
Spring Arbor Senior Living
8.7
Review score672 reviews37 communities
Write a review
A Place for Mom has scored Waterstone on Augusta with 8.2 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Waterstone on Augusta has 33 reviews with an average "overall experience" of 3.7 out of 5.
Overall Experience
3.7
Cleanliness
4.2
Friendliness
4.2
Care Services
3.6
Staff
3.5
Meals & Dining
3.3
Activities
3.8
Value for Cost
3.7
A Place for Mom has scored Waterstone on Augusta with 8.2 out of 10 using our proprietary review score based on 19 reviews in the last 2 years. Over all time, Waterstone on Augusta has 33 reviews with an average "overall experience" of 3.7 out of 5.
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Date Submitted
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Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 33 reviews
Anonymous - Family/friend
Assisted Living
September 16, 2025
2.0
Verified Review
Waterstone on Augusta
We needed an "assisted living" facility not a retirement home. It advertises as "assisted living", however, since we were there over 1-year, it is now a retirement home. Transportation response was horrible in scheduling transport to doctors appointments. All but non-existent. The activities director takes care of scheduling transportation to and from doctor appointments and she would not return calls. I had to get [name removed], who is the sales person for the rooms to get involved in order to schedule 1 appointment. I put our move- out notice after only 2-weeks of our returning to the premises. The service and level of care were much worse than previously. Cameras were allowed when we were there previously & the existing cameras on site had been grandfathered since we left and NEW residents were NOT allowed to have cameras in the rooms. This should have been my sign but I gave them another try anyway. I had no idea what awaited me for ignoring this fact. There is a reason for this so just be aware when you are shopping for a facility for your loved one(s). The caregiver service was supposed to be every 2 hours. This is not accurate at all. Minimal assistance is available to the resident and especially the night time if their help is needed. There is zero supervision of staff. The food was a definite improvement from a year ago. Communication was very poor between clinical management and the residents needs. I hope this information is helpful to a family shopping for an assisted living facility.
Response from Waterstone on Augusta
September 18, 2025
Thank you for sharing your detailed feedback. We welcome the opportunity to speak with you directly about your concerns. The best way to start this conversation is by contacting the local leadership team.
Linda H - Resident/client
Assisted Living
July 25, 2025
3.0
Poorly Managed
Small apartment-bedroom consists of one full bed, my electric piano, a small closet, and some wall paintings. Hall entrance into small kitchen area with bathroom on one side & kitchen items on the other. Very small living room with 2 matching chairs, living room table with plants atop & beautiful cabinet containing valuable gifts over the years. Large window behind sofa.
Cleanliness
4
Friendliness
4
Value for Cost
2
Care Services
4
Activities
3
Staff
3
Meals & Dining
2
Response from Waterstone on Augusta
September 11, 2025
Thank you for your feedback. Our team dedicated to serving and caring for our residents, and we will continue to improve. We are honored to take care for others and appreciate the trust put in our team.
Anonymous - Family/friend
Assisted Living
July 23, 2025
4.0
Verified Review
Super nice facility with internal issues
They don't pay their employees enough to keep them and have constant turnover. That doesn't lead to personal relationships with patients or their families. The off shift needs more supervision. Several employees there confided in us that they would sometimes miss a weekly paycheck. I don't understand how that happens. They have some good people working there that don't feel very appreciated leading to apathy in patient care. It was by far the nicest facility that we looked at in our search
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
3
Activities
4
Staff
3
Meals & Dining
3
Response from Waterstone on Augusta
September 11, 2025
Thank you for your feedback. We have a wonderful team dedicated to serving your loved one, and as an organization will continue to improve. We are honored to take care of your loved one and thank you for trusting us.
Dawn - Family/friend
Assisted Living
July 16, 2025
5.0
Verified Review
Wonderful Community
They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible. They were a wonderful community for my mother. She loved the people that cared for her and was happy there. They were able to do so much for her in the short time she was there and I am very thankful we found them in such an urgent need. I would give them 10 starts if possible.
Response from Waterstone on Augusta
August 14, 2025
Thank you for sharing your experience and positive feedback. It was an honor to care for your mother and, we are glad we could help.
Anonymous - Family/friend
Memory Care
June 5, 2025
1.0
Verified Review
Waterstone on Augusta
1- all categories for memory care at Waterstone. The day staff would tell us the night shift were terrible. I had to get hospice involved immediately. She died in [date removed]. Was only there for 4 months
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
1
KFlinn - Family/friend
Assisted Living
June 4, 2025
2.0
Verified Review
Don't believe what you're told
The new management has cut back on the quality of food, the staff and overall care and maintenance of the facility. If we were to choose again, we would not go to Waterstone. We were promised a lot, and it consistently fell through.
Cleanliness
2
Friendliness
2
Value for Cost
2
Care Services
2
Activities
2
Staff
2
Meals & Dining
2
Anonymous - Family/friend
Assisted Living
April 11, 2025
1.0
Verified Review
Review for Waterstone on Augusta
It was a horrific experience. We couldn't move my mom fast enough. People should ask for documentation and auditing about call button wait times, how staff is trained, ask to speak to a med assistant and ask THEM about their experience working there--how long have they worked there, what is the training process? (There was apparently NOT ONE at Waterstone), how is nursing coverage when the lead nurse is out? How can you get in touch with NPs with questions or concerns about your loved one's status. Who preps and serves food? The food was horrible.
Cleanliness
1
Friendliness
1
Value for Cost
1
Care Services
1
Activities
1
Staff
1
Meals & Dining
1
Anonymous - Family/friend
Memory Care
March 27, 2025
3.0
Verified Review
Feedback on Waterstone
Waterstone is a beautiful facility with a lot of potential. During our time there, they were still refining their processes and routines. The aides and staff were kind, attentive, and eager to help, though additional training in memory care would have been beneficial. The facility itself was well-maintained, offering a clean and welcoming environment, along with good food and engaging activities. One challenge we encountered was the required use of a specific pharmacy, which added an unexpected cost of $[removed] per month. Before Waterstone, all of my mother’s prescriptions were fully covered by Medicare at no cost to her. Additionally, the pharmacy’s limited hours—Monday through Friday, 8 AM to 5 PM—meant that prescriptions called in after hours might not be filled until Monday evening. Since Waterstone requires all medications to go through their pharmacy system, this occasionally caused delays
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
4
Staff
3
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
March 19, 2025
5.0
Verified Review
Waterstone on Augusta review
Staff seemed lack direction have tried multiple times to get copy of contract to no avail. No receipts for rent payments. Pretty poor. Food is terrible on 2nd chef. Would not recommend based on food service. Lower value based on food.
Cleanliness
5
Friendliness
5
Value for Cost
3
Care Services
5
Activities
5
Staff
3
Meals & Dining
1
DD - Family/friend
Assisted Living
January 30, 2025
4.0
Verified Review
Review for Waterstone on Augusta
We were attracted to them because of the room layout & size & location from my house. My parents are definitely high maintenance, which is not the case for many. Yes, I would certainly recommend Waterstone to others.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
3
Activities
5
Staff
3
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
October 15, 2024
4.0
Verified Review
A Cut Above
Waterstone has been a learning experience for us as this is our first assisted living facility interaction. You learn that no place is perfect but you have to look for what is better than the rest. This seems to be our opinion of Waterstone overall. Not perfect but better than the others and we would recommend them to other families.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
4
Staff
5
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
September 17, 2024
4.0
Verified Review
Waterstone on Augusta review
Everyone was incredibly friendly at Waterstone, and helpful when my sister moved in. Also, the new head of nursing is raising the bar on the support being provided by the aides.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
3
Staff
5
Meals & Dining
3
BG - Family/friend
Assisted Living
August 19, 2024
4.0
Verified Review
Review for Waterstone on Augusta
Would definitely recommend. One reason I picked this community is because of the location.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
3
Activities
4
Staff
4
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
May 15, 2024
5.0
Verified Review
Happy with Waterstone
My mother is happy with the Waterstone. It was more problematic for my father, who was in memory care. They oversold the capabilities of their memory care unit and we had to move him. (He has since passed away.) On activities, my mother said there are some but not a lot. Or at least not a lot she's interested in.
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
4
Activities
3
Staff
5
Meals & Dining
4
Anonymous - Family/friend
Assisted Living
April 15, 2024
4.0
Verified Review
Waterstone on Augusta
Administrative staff has been great. Based on what my sister shares, the food served is not very tasty. I think that they could have more of a variety on the menu.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
4
Activities
4
Staff
4
Meals & Dining
3
KB - Family/friend
Assisted Living
March 5, 2024
4.0
Verified Review
Review for Waterstone on Augusta
I would tell a friend the staff, especially the executive nursing, marketing, PT and administrative staff are extremely kind and responsive to any concerns. The facility is very clean and quite frankly, never smells like a hospital or nursing facility. While nothing is perfect, this has been a very good option for my parents. I chose Waterstone on Augusta because of the cleanliness, the friendliness, and the variety of care available. My mother has dementia and needed to come to Waterstone when my dad fell and broke his femur. It was important for me to be able to keep my parents together. Dad was able to continue his rehab at Waterstone after he was released from a rehab facility and mom has been able to stay in an apartment with him. Memory care is available should mom need it, but so far we've been able to manage her care without that option.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
3
Gail - Family/friend
Assisted Living
February 15, 2024
5.0
Verified Review
Excellent experience
Food is excellent, safety(doors are locked daily at 8:00 on weekdays and 6:00 on the weekends), management is very helpful for issues you may encounter,
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Karen D - Family/friend
Assisted Living
January 30, 2024
2.0
Poorly managed
My mom lived her for 4 months before I had to pull her out for her own safety and health. No organization and different people would show up every day with no idea what to do. She was given cold showers and the trash was never removed unless I did it myself. Last straw was they sent her to the hospital and didn’t notify me where she was and I didn’t see her till the next day. Turns out she had fallen and no one noticed she had a large bruise and swelling of her wrist. Just awful-don’t be fooled by the nice exterior.
Cleanliness
2
Friendliness
3
Value for Cost
1
Care Services
2
Activities
1
Staff
1
Meals & Dining
2
Anonymous - Family/friend
Memory Care
November 9, 2023
3.0
Verified Review
Experience at Waterstone
My loved one is currently a resident at Waterstone on Augusta and overall her experience at this facility has been okay so far. The cleanliness and friendliness are good. The staff, care services, activities and food have all been okay. Overall, the experience at this facility has been okay but I wouldn't say that it has been without issues.
Cleanliness
3
Friendliness
3
Value for Cost
3
Care Services
3
Activities
3
Staff
3
Meals & Dining
3
Mitch - Family/friend
Assisted Living
August 25, 2023
3.0
Verified Review
Our Experience at Waterstone
Our main and largest problem at Waterstone on Augusta was communication with the staff. When I say staff, I mean the upper level staff not the caregiver or regular facility staff. All of the assistants and servers, etc. were extremely helpful, but only to the point that they could be. The upper level staff would not return phone calls, emails or texts. On two occasions, the employee left Waterstone and we continued sending them texts and finally called the front desk to find out. They had been gone for up to two weeks. This was unacceptable. They also brought my mother-in-law food to her room but no one checked to see if she ate it. Again, unacceptable. Overall, the staff were nice friendly and so on, but very seldom did they follow up on what they said they were going to do. Even the bookkeeper was the same. I called her three times and left a message every day. She never answered it. When I went up there, I asked to see her and they said no. I said no is not acceptable and I need to see her now. She came out and I asked her what was going on. She explained that she'd been busy blah blah blah. Again, unacceptable. I asked her to itemize the invoices, she did not. The fact that we lived a 4 hour drive away was a problem that they did not seem to want to address. We could not go by there daily. We were up there as much as we could be, but that was a couple to three days a week. We spent an excess of $[removed] driving back-and-forth in 6 weeks. Our other family members are physically unable to be of much help. For some reason, the staff did not understand this or the fact that we could not be there like a lot of people could be. My mother-in-law passed away in July, after a major stroke she was found unresponsive in her room. In hindsight, my wife wishes that she had rented an apartment. However, we did not know that my mother-in-law was going to have another stroke in July and pass away a week later.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
3
Staff
3
Meals & Dining
4
Viewing 1-20 out of 33 reviews

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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Know South Carolina’s regulations for memory care. Each state has its own laws and inspection processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the communities you’re considering. Learn more about South Carolina’s regulations for memory care and download the Guide to Senior Living Licensure and Inspection Reports.

  • Tour the location. Touring allows you to speak to current residents and staff, and it helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services. Before committing, make sure that the community offers all the services your loved one needs, and that those services can be provided within your budget.

Frequently Asked Questions
about Waterstone on Augusta

Waterstone on Augusta offers Studio, 1 Bedroom and 2 Bedrooms. Learn more.

A Place for Mom has scored Waterstone on Augusta 8.2 out of 10 using our proprietary review score.

 

We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.

 

Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.

Call (864) 605-7236 to reach a resident at Waterstone on Augusta.

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8.9
Review score
62 reviews
8.9
Review score
62 reviews
5 star
39%
4 star
37%
3 star
11%
2 star
3%
1 star
10%
Studio, 1bd, Semi-Private
Tucked away in the heart of historic Greenville, The Parker assisted living and memory care community often feels more like a family reunion than a traditional senior living experience. This is the place where you can enjoy everything you need for a wonderful retirement. From a custom care plan...
Photo of Cascades Verdae

Cascades Verdae

10 Fountainview Terrace, Greenville, SC 29607
Starting at $X,XXX+ monthly
5.5
Review score
5 reviews
5.5
Review score
5 reviews
5 star
40%
4 star
40%
3 star
0%
2 star
0%
1 star
20%
Studio, 1bd
Cascades Verdae is a luxury continuing care retirement community in Greenville, South Carolina. Located on 40 acres and just minutes from downtown Greenville, our private gated community offers a lifestyle that is second to none. Members enjoy beautiful accommodations, industry-leading Care...
The Blake at Hollingsworth Park cafeteria

The Blake at Hollingsworth Park

360 Woodruff Rd, Greenville, SC 29607
Starting at $X,XXX+ monthly
8.9
Review score
16 reviews
8.9
Review score
16 reviews
5 star
56%
4 star
25%
3 star
13%
2 star
6%
1 star
0%
1bd, 2bd, Studio, Semi-Private

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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