Highmark Senior Living

I toured this community. The staff were nice, but the community seems a little disorganized. They did not have the layout that we were looking for due to the needs we had. We did not lock down community. Families should tour this community for the care of a loved one.

My mother-in-law is a resident here and she is having a difficult time adjusting. I have noticed they could use more staff in the afternoons and evenings. The staff is pretty helpful and friendly. She isn't involved in activities but they encourage her. The meals are okay.

The Edencrest at Green Meadows was a very nice place to tour. It was clean and everyone was very friendly. The thing that we did not like was the price. It was out of our league. It was a bigger place.

She is doing very well here. I'am pleased with all they have done for us. This is a lovely community with kind people. There are nice activities and good food. Overall everything is working out well.

We are very happy with Edencrest so far. We don't have any major complaints at all.

Overall we're very pleased with how things have turned out at Edencrest at Riverwoods. The facility itself is very nice. It is clean, well kept, and comfortable feeling. They also do a great job with the food, I've heard nothing but good things from Mom about it! Initially they felt a little understaffed, but they've been adding people and the service has gotten better as the new people settle in.

I think they could improve on their staffing, they are a understaffed at the moment. Aside from that though, it has been a great experience. They are friendly and caring and concerned about each of the residents and the food is good too.

More care givers are needed for the memory unit.

Edencrest offers a great activity program for the residents with a wide variety of choices the residents always have something to keep busy with. They also offer free transportation for shopping and appointments which is great. The staff is very friendly and tries hard to please everyone. We really liked visiting Edencrest.

They do a great job overall at Edencrest at Riverwoods. It's a clean, well kept, nice looking community, and they take great care of their residents. The staff are all very friendly, and have been very helpful every step of the way, answering all of our questions. My only complaint is that they could do a bit better in terms of providing activities, but I understand that since they are a newer community they may not have the population for a full activities program yet.

The cleanliness of the community seems pretty clean, but sometimes our loved one has complained about the smell of cigarettes in the air. Most of the staff members have been friendly, but when we were going over the pricing for the care services we felt they were being a little pushy and urgent to get us to sign off on the care our loved one needed. The value for cost was a sticker shock.

We chose this facility for our loved one with advanced dementia because it has a setting away from traffic, parking lots and the city, all of which caused our love one to be agitated and looking for a car/way out. We are very pleased with the security of the unit which has freed us from the worry that our loved one could wander away. The administrative staff is extremely friendly and helpful. This unit is organized "old style", meaning the apartments are spread down a long hall, with the dining/recreation areas spread down the hallway rather than the newer central activity area with the apartments surrounding them. This does isolate the tenants more--there is no direct visualization of the rooms/tenants from any one vantage point. It is challenging to operate a unit for individuals with varying degrees of dementia. We have had to address issues with our loved one not eating--often they will inform about mealtime, he will say he does not want to go, and thus he does not eat. We have requested he receive a tray in his room when this happens, but we continue to find instances where this part of his "care plan" is not adhered to. It seems to depend a great deal on which staff members are working. Some are amazing and unfortunately some are not so. We also have issues where they do not seem able to get him to take his medicine on a regular basis. Again, it seems to depend on the day and his level of engagement/trust with the respective attendant. The food we have seen served is OK, it is certainly not what we would eat at home--corn dogs, fish sticks, tater tots, a variety of sandwiches. When we attend meals with our loved one he states the food is OK. We have been there when they serve snacks and cookies in the afternoon, and the tenants seem to enjoy that a lot. It is also a challenge to keep the apartment clean and clothing organized. Since it is assisted living, deep cleaning is not provided along with the room rate. This has left us to have to come over periodically and provide that service. Since our loved one struggles with incontinence, it is often hard to keep the apartment as clean as we would like if we don't visit daily. The facility does the laundry, but often does not put it away. We also find other people's clothing in our loved one's room. They told us we did not have to label his things, but we are glad we did, as it seems to keep his clothing where it belongs. We are also responsible for maintaining supplies for the bathroom and other necessities, which can be challenging since we don't live in town. While it is great that the facility allows pets, the barking has annoyed our loved one. Prior to being in a facility our loved one had about 6 hours a day of private care in the home. Since the staff was focused just on him, he was happier and had more social interaction. They ate meals with him. Currently he frequently comments he is bored and seems sad. Since he does not want to play games or attend exercise classes he doesn't socialize. He has never been a "group" type person, just had a few very close relationships. This is the second facility we have had our loved one in--it is amazingly better than the first. We will keep working with the facility and staff to ensure our loved one is adequately cared for and happy.

This community felt more like a hotel setting than the homey setting we were looking for. The people were nice and the community looked clean.

She has only been there a short time and we are still having some adjustment issues. My Mom has escaped once. They are improving the latch door and working on improvements there. They need more staffing I think, especially in the evenings and on weekends.

This was a very hard decision to make but after getting through the hard part of finally making the decision my dad seems to be doing better. I think it is due to less stress of trying to cover up his memory loss and now he is more relaxed.

Our mother has been in residence less than a month. Eden crest is a small facility -- 50 spaces. But the number of aides seems to be very low. Our mother is in the Closer Care unit and is supposed to be checked on every hour. Don't believe that is happening because of lack of staff. Our mother takes meds in the morning and in the evening; twice the staff has switched the morning meds for the evening ones and once my sister found that some meds were missing all together. On our first visit there was no one at the front desk; I had to wander about the facility until I found a worker in the kitchen. Not a great way to greet new residents. The aides there are hard working and very kind but they could use more help. This facility just hired a community relations manager. I would have preferred they hire more hands on deck.

The care my mother receives is professional and timely for medical and physical needs. Memory care staff is friendly and helpful. However, more staff training is needed in the memory unity. My frustration is with lack of communication and mail processing. Tuscany has had a lot of staff turnover in its upper staff positions and its phone system seems to have been overhauled so my contacts are confusing. As my mother’s dementia worsens staff is challenged to get her to comply with hygiene care and other tasks. The IMORTANT thing is mom’s care and safety which I have NO issues with. I’ve learned that some things you have to let go of and not make it an issue. The facility it’s self is clean, home like atmosphere and beautiful. Not sure why these facilities leave out this information in their brochures but this location is NOT Medicaid approved so please take that into consideration when making decisions. Overall I’m pleased with most, more importantly mom is safe, clean and content.

Edencrest was nice, but the views not as good and seemed to me that it needed updating.

Staffing shortages and delay in services. Exceptional facilities. Competitive rate.

We are having a little bit of an issue with the meals and dining service - first off the quality of the meals are just really bad and second off they strongly push for everyone to come down to the common area where they serve the good for every meal, if you do not want to go down there but still want a meal they charge you a stiff delivery fee. However they do seem to have a lot of different activities going on like bingo, entertainment after lunch and people come in to sing songs