Residents First

My experience rating is based on my personal stay at Melody as well as experience with other options chosen for various family members during the past 5 years. If Melody Living had been available for our family it would have been our choice. A severe auto accident and discharge from rehab made it necessary for me to find a temporary stay pending weight bearing status. During my stay at Melody I found all staff members (housekeeping, activities directors, cooks, waiters, waitresses, care partners and all levels of management) to be exceptional. Speaking from a business owner's perspective I can say this combination is rare and to be commended. You may check multiple locations in Colorado Springs but I can assure you that you will not find a better value for the dollar. Even the residents appear to be happier and better adjusted which I think is a direct reflection of the staff that cares for them.

I feel the community is outstanding, and if I had to do it all over again I would pick Melody living. I would definitely recommend this community to others. communication was good between the staff and our family was good and they kept informed.

My mom is there. Great place, great staff. They really communicate well with the families. They are just so helpful and accommodating. The facility is VERY clean. Activities are fantastic. Coordination of healthcare with the residents is wonderful! Thank you to all the management and staff!

Seems there are many more renters that need care than I thought an "independent living" facility should have. If there are over 120 residents, I never see, but may be half of them. In my apartment shower it seems like there is a water saver" head on the shower. I do not get very much water pressure and have brought this subject up to maintenance and the exec director. I must bring up the fact that I cannot record anything on my TV. This is totally unacceptable for a facility such as this. I would even consider moving just for this one thing.

mom got a fair sized cut on her leg and nobody seems to know how she got it. have not tried the activities but looks fine. Staff is friendly, they always greet you. They learn who belongs to you very quickly.

I'd say, we thought it was a good place physically, room sizes, dining area, etc. but more importantly, we liked the staff (director and marketing manager who are no longer there). It felt like the right place. They are helpful. When there are issues, they meet with the family and help resolve them. I'm mostly referring to health issues.

Very nice entrance courtyard and lobby wide hallways, storage area good lighting elevator access on both ends washer and full dryer in each until high ceiling mail delivery and key access microwave is too high

Attractive entrance and courtyard and lobby wide hallways, storage area and garbage disposal good lighting elevator access washer and dryer enclosed area in apartment high ceilings mail delivery room. and key access after 8pm.

Melody Assisted Living is so nice I was skeptical at first moving here bet once here staff wait staff nurses care people cant say enough how nice people are. No complaints satisfied.

Staff is great! Food really is the only problem. They lost their chef and it went downhill. They need to hire an excellent chef like they had.

My friend is a resident at Melody Living Lake in the Hills. I would recommend the facility to others!

Very good at Melody Living! I have never had any problems with the employees, and they try their best. Melody Living has a variety of food and I enjoy it. I am also satisfied on the housekeeping services.

Living at Melody Living has been a good experience. I really love it here. I like both the people that live and work here. I have not anybody who is cross.

It's a nice place to live.

I am so happy I made the move here. Everything is great.

Staff is generally very attentive however there have been several occasions when their attention was less than ideal. This could be due to being short staffed as so many businesses are today. I feel they should anticipate those scenarios and adjust their staff accordingly. Their meals are excellent and their staff is always friendly and eager to please. They have always been willing to listen to any concerns we may have and have consistently taken steps to work with us to rectify the issue.

We haven't compared cost at other places in the area since she has been living there, so not sure how to answer fully. However, our mom says she's happy there and likes the food. I would like for them to clean her room better, but overall, it's clean and in a nice location.

Mom chose Melody Living of Colorado Springs as she met friends on her tour so we decided to go with them. [name removed] at the front desk has been amazing!

Too much curn as far as the staffing goes, typical of these facilities. All of these facilities are too expensive. Nominally $100K per year. You can basically hire 24/7 care for that if you are so inclined.

Unfortunately, inconsistency of care. The facility is very nice and the staff are friendly, but communication has been a problem. There has been a huge turnover of staff in the year my mom has been there. 3 Directors, 2 Wellness Nurses, Maintenance director left, inconsistent care partners. Many times they use nurses or staff from an agency that do not know the resident at all. The Care Plan has not been followed consistently and has needed many changes. [name removed], at the front desk is fantastic and always helpful. She has been there since the beginning.