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Brookdale Portage Assisted Living

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3100 Old Centre Road, Portage, MI 49024

For pricing & availability:
(866) 374-4058
9.1
Review score
58 reviews
Add review
9.1
Review score
58 reviews
5 star
43%
4 star
29%
3 star
16%
2 star
9%
1 star
3%
See all reviews
8.8
Review score
32774 reviews
644 facilities
Brookdale Portage Assisted Living
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Brookdale Portage Assisted Living
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33 Floor plans available
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Denise
-
Friend of resident/client
4.0
Great experience, when we didn't know what to expect, Brookdale was there
[name removed] was wonderful - strict, but pleasant and understanding. The Director position changed like three times while my ex-husband was at Brookdale. Only the first was noteworthy and I felt as he cared about patients and family.

About the facility
Brookdale Portage Assisted Living

Located next to the serene Moors Golf Club and just 20 minutes from Kalamazoo, you'll discover retirement feels differently at Brookdale Portage Assisted Living. The assisted living community is filled with engaging activities, social clubs, and compassionate caregivers to assist residents with their care journey. Brookdale’s staff works diligently to provide the right balance of care, while eliminating tedious chores from their to-do lists including, cooking, cleaning, driving to appointments, and much more. Fewer chores means fewer worries and more time for your friends, family members, and hobbies.

Would you or your loved one like assistance with bathing, dressing, managing medications, or other specific activities of daily living? Rest assured that your needs and requests will be met and listened to here. Each day, trusted team members work with residents directly to develop tailored care plans to match every budget and lifestyle. You won't pay for service you don’t use or need. Another plus is that the staff is available 24 hours a day, seven days a week to be alerted to any emergencies. Some additional perks include the postal services, concierge service, and beauty/barber shop on-site.

Community Services and Amenities

Each community perk and activity is designed to make each resident's experience...

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Senior living options offered

Assisted Living

Pricing
for Brookdale Portage Assisted Living

Total monthly costs depend on room type, select services, and the level of care needed.

Base fees by care type

Assisted Living

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Studio
Starting at $XXXX/mo
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Semi-Private
Starting at $XXXX/mo
*Prices quoted are monthly rental charges and are provided by the communities themselves. Actual prices may differ due to one-time fees, timing and care services required. Speak with your Senior Living Advisor to learn more.

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Brookdale Portage Assisted Living
Brookdale Portage Assisted Living

3100 Old Centre Road, Portage, MI 49024

StoryPoint Portage Community Exterior
StoryPoint Portage

3951 W Milham Ave, Portage, MI 49024

Provision Living at Oshtemo indoor common area
Provision Living at Oshtemo

210 N 9th St, Kalamazoo, MI 49003

LakeHouse Kalamazoo
LakeHouse Kalamazoo

5364 Greenmeadow Drive, Kalamazoo, MI 49009

9.1
Review score
58 reviews
9.1
Review score
58 reviews
5 star
43%
4 star
29%
3 star
16%
2 star
9%
1 star
3%
9.6
Review score
251 reviews
9.6
Review score
251 reviews
5 star
76%
4 star
9%
3 star
5%
2 star
4%
1 star
6%
9.0
Review score
12 reviews
9.0
Review score
12 reviews
5 star
76%
4 star
8%
3 star
8%
2 star
8%
1 star
0%
9.0
Review score
53 reviews
9.0
Review score
53 reviews
5 star
45%
4 star
34%
3 star
13%
2 star
2%
1 star
6%
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
Studio
Starting at $X,XXX/mo
1 bedroom
--
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
1 bedroom
Starting at $X,XXX/mo
2 bedrooms
--
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
Starting at $X,XXX/mo
2 bedrooms
--

Active promotion

No

Active promotion

No

Active promotion

No

Active promotion

No

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Pet friendly

Yes

Care types offered

1

Assisted Living

Care types offered

3

Assisted Living, Memory Care, Independent Living

Care types offered

2

Assisted Living, Memory Care

Care types offered

1

Assisted Living

Amenities
at Brookdale Portage Assisted Living

Healthcare Services

  • Staffing & Ancillary Services
  • Memory Care
  • Medication Management
  • Incontinence Care
  • Diabetic Care
  • High Acuity Care
  • Non-Ambulatory Care

Meals & Dining

  • No Sugar
  • Special Dining Programs
  • Professional Chef
  • Low / No Sodium
  • Vegetarian
  • Room Service
  • Guest Meals
  • Restaurant Style Dining
  • Meals Provided
  • Organic

Room Amenities

  • Wi-Fi/high-speed internet
  • Kitchenette
  • Ground Floor Units
  • Air Conditioned
  • Respite or Short Term Stays Offered
  • Garden View
  • Handicap Accessible
  • Bath Tubs
  • Wheelchair Accessible Showers

Community Amenities

On-site dining options

  • Private Dining Room

Transportation & parking

  • Property Convenient to Public Transit
  • Uncovered Parking
  • Transportation at Cost
  • Resident Parking Available

Pets

  • Cats Allowed
  • Dogs Allowed
  • Pet Care Available
  • Weight Limit (lbs)

Common areas

  • Computer or Media Center
  • Beauty Salon
  • Meeting Room
  • Outdoor Common Areas
  • Private Bath
  • Outside Patio
  • Indoor Common Areas
  • Library
  • Central Fireplace
  • TV Lounge

Recreational areas

  • Arts and Crafts Center
  • Game Room
  • Raised Garden Beds
  • Piano or Organ

Services

  • Housekeeping
  • Laundry Service / Drycleaning
  • Beautician

Languages spoken

  • English

Activities

  • Live Musical Performances
  • Catholic Services
  • Yoga / Chair Yoga
  • Bible Study Group
  • Trivia Games
  • Cooking Club
  • Book Club
  • Cooking Classes
  • Reminiscence Programs
  • Holiday Parties
  • Day Trips and Outings
  • Walking Club
  • Birthday Parties
  • Happy Hour
  • Activities On-site
  • Sensory-based Programs
  • Art Classes
  • Brain fitness / Dakim
  • BBQs or Picnics
  • Devotional Activities On-Site
  • Intergenerational Programs
  • Cards / Pinochle Club
  • Pet-focused Programs
  • Christian Services
  • Wii Bowling
  • Stretching Classes
  • Wine Tasting
  • Gardening Club
  • Live Well Programs

Reviews

for Brookdale Portage Assisted Living

9.1Review score58 reviews
9.1
Review score
58 reviews
5 star
43%
4 star
29%
3 star
16%
2 star
9%
1 star
3%
Brookdale
8.8
Review score32746 reviews644 communities
Write a review
A Place for Mom has scored Brookdale Portage Assisted Living with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Portage Assisted Living has 58 reviews with an average "overall experience" of 3.9 out of 5.
Overall Experience
3.9
Cleanliness
4.3
Friendliness
4.2
Care Services
3.9
Staff
4.1
Meals & Dining
4.0
Activities
4.1
Value for Cost
4.0
A Place for Mom has scored Brookdale Portage Assisted Living with 9.1 out of 10 using our proprietary review score based on 9 reviews in the last 2 years. Over all time, Brookdale Portage Assisted Living has 58 reviews with an average "overall experience" of 3.9 out of 5.
Parent company
Brookdale
8.8
Review score32746 reviews644 communities
Logo for Brookdale
Filters
Overall Experience
Date Submitted
Reviewer
Care Received
Verified Review
A Place For Mom has verified the person writing the review and their connection to the community.
1-20 of 58 reviews
Denise - Family/friend
Assisted Living
October 31, 2025
4.0
Verified Review
Great experience, when we didn't know what to expect, Brookdale was there
[name removed] was wonderful - strict, but pleasant and understanding. The Director position changed like three times while my ex-husband was at Brookdale. Only the first was noteworthy and I felt as he cared about patients and family.
Cleanliness
5
Friendliness
4
Value for Cost
5
Care Services
4
Staff
4
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
September 11, 2025
5.0
Verified Review
Review for Brookdale Portage Assisted Living
The staff was always very kind and understanding. They were responsive and supportive. I would recommend this place to others who are needing to find a place for their loved one.
Kathy C - Family/friend
Assisted Living
August 27, 2025
5.0
Verified Review
Our family's experience
Dad loves Brookdale. His studio apartment is large enough for not only his bed, dresser and easy chair; he also has a large desk, mini fridge and two additional storage cabinets. The staff hung dozens of his favorite framed family photos the day he moved in making his new home feel like home. The staff is awesome and everyone goes out of their way to exceed his needs whether it's their personal job or not. There's always someone available for assistance on any day at any time. Dad loves the food at Brookdale. His floor's small, intimate dining room is so much nicer than a large, noisy dining hall at other facilities. We packed snacks for him when he moved in and he never touched them. He wins candy at Bingo but is never wanting after his delicious meals. Bingo is one of several activities Dad enjoys. He is so busy that it's hard to find him in his room when we call. There's an outing every week with a great variety of places to visit. The van is large and comfortable and will accommodate various disabilities. The management is open to ideas and suggestions and holds frequent discussions to hear what residents want added to the amenities at Brookdale. I've never heard anyone say "no, we cannot do that". It's always "let's see how we can make that happen". We, his family, are so grateful that Dad is at Brookdale. We looked at many other facilities and this is the one that fits his needs and personality the best. He will likely need to transition to memory care at some point. Brookdale has that resource right next door.
Anonymous - Family/friend
Assisted Living
July 23, 2025
4.0
Verified Review
An ex-wife’s review of the care received by her ex, while at Brookdale!
He was happy there, and enjoyed most of the staff (95%+). The rooms were clean, spacious, and kept up throughout his stay. [name removed] the receptionist was very kind and I appreciated her (As was [name removed]). The food looked delightful and was presented very well. Unfortunately he was on a puréed diet. Everyone was respectful and the overall building had a pleasant feeling to it. If someone I loved, or even myself, needed assisted living I would recommend Brookdale at the top of my list.
Cleanliness
5
Friendliness
4
Value for Cost
4
Care Services
4
Staff
3
Meals & Dining
5
Anonymous - Family/friend
Assisted Living
June 25, 2025
4.0
Verified Review
friendly staff. Would recommend
What we like the most about the community is the friendly staff but they are short handed a lot. Having a lot of turnover with staff at the moment. He's enjoying the three meals a day for sure.
Tara O - Family/friend
Assisted Living
June 23, 2025
5.0
Verified Review
friendly and helpful staff!
Brookdale was very clean! Everyone was really nice and helpful and they offered several fun activities to choose from. My Dad especially enjoyed the food. I wish he would've been there for more than a week and a half to enjoy it more.
Anonymous - Family/friend
Assisted Living
June 16, 2025
3.0
Verified Review
Review for Brookdale Portage Assisted Living
So we chose Brookdale which had been our second choice. The facility is noticeably five years older than when my grandma was there. It's not what I would call great, but it's good enough. They will charge for things that aren't needed if you're not watching, and their billing is not itemized the way you'd think it was. The people are mostly very good. The food is great. The rooms are way too warm and individual rooms heat cannot be changed. My mom just needed a little time and rehab before going home, but she would not be against going back if something happened to keep her from being able to stay in her house again.
Response from Brookdale Portage Assisted Living
June 17, 2025
Thank you for taking the time to provide us with your feedback. Your feedback will be shared with management.
Kathy C - Family/friend
Assisted Living
November 6, 2024
5.0
Dad loves Brookdale
We moved Dad into Brookdale Assisted Living a couple months ago. Dad has some short term memory loss but otherwise is in good health. We lost Mom in 2020 and since then Dad has been lonely and wasn’t taking good care of his health or his home. He was scammed three times that we know of and lost most of his life savings. He had a stroke which was a wake up call to us kids that Dad needed to be somewhere that would provide a safe environment. We had talked about it a lot the past few years but he didn’t want to lose his independence. He visited Brookdale, met the staff and enjoyed lunch with some residents. They invited him to social events before he moved in which made him feel welcome and valued. He loves his suite, he loves his neighbors, he loves the variety of activities and he really loves the food. He made the decision to give up his car after a few weeks and hasn’t missed it. We kids are so relieved that Dad is happy and safe.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Larry - Resident/client
Assisted Living
November 5, 2024
5.0
Verified Review
A top-notch place
I'd give them a 5+ the staff is friendly and people are very helpful and the place is very clean up kept and they have the best maintenance I have ever seen. I broke my pelvis when I came home from the hospital of course I could not drive anymore so the staff would take and buy what I needed and bring it to me and I would pay them for it. I also know that I am driving. Need help getting my walker into the car so they come out put my walker in the car and when I come home, I call and they come out and take it out for me and set it Up, there are many other little things that they do that is very very helpful. I cannot say I enough about the staff here at Heritage house Gates. The residents are so very friendly too.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Rebecca - Toured community
Assisted Living
September 20, 2023
5.0
Brookdale Portage Assisted Living.
My mother entered Brookdale Portage for a respite stay. After touring a few places, Brookdale felt the closest to “home”. My mother enjoyed her stay and looks forward to visiting the friends she made there. I am very impressed with both their services and the caring staff they have there.
Cleanliness
5
Friendliness
5
Value for Cost
5
Staff
5
Anonymous - Resident/client
Assisted Living
August 23, 2023
3.0
It has been comfortable, more space in the room then what I was expecting. The staff overall have been pleasant. Being able to have my dog here has been a treat. The in-house therapy has been wonderful.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
4
Staff
4
Meals & Dining
2
Response from Brookdale Portage Assisted Living
August 28, 2023
Thank you for choosing Brookdale and taking the time to share your feedback!
Anonymous - Family/friend
Assisted Living
August 16, 2023
2.0
Verified Review
Our Family's experience
Their onboarding is terrible. They do not accommodate meal requests. If a resident wants to eat in their room is a [fee charged] charge. If the resident has a very picky pallet they are not accommodating. The activities are all on the lower level which was confusing for my mom on how to get there. I didn't feel their staff was very welcoming in making my mom feel like this was her home. In [date removed] my mom had an episode that they couldn't control. My mom ended up inpatient geriatric evaluation and was diagnose with two kinds of dementia. We then moved her to a memory care until. Their bookkeeping of accounts was not very well done. I know they had some big staff changes about the time we moved my mom out so it's probably a lot different there now. I know Brookdale was a 5 star rating. I would not give them that for at the time my mom was there.
Cleanliness
5
Friendliness
3
Value for Cost
4
Care Services
3
Activities
3
Staff
3
Meals & Dining
3
Response from Brookdale Portage Assisted Living
August 28, 2023
We are sorry to hear we did not meet your expectations and we appreciate you taking the time to share your feedback. We take your comments seriously and have shared your concerns with our management team for review.
Anonymous - Family/friend
Assisted Living
June 9, 2023
4.0
Verified Review
Would recommend. Genuinely caring staff.
The staff at Brookdale Portage really cares and gets to know the residents and families. I would recommend them to other families looking for assisted living for a loved one.
Cleanliness
4
Friendliness
5
Value for Cost
4
Care Services
5
Activities
5
Staff
5
Meals & Dining
5
Tina - Family/friend
Assisted Living
April 6, 2023
4.0
Verified Review
Beautiful Facility and Staff.
I would say they were a beautiful facility with an awesome Executive Director and welcoming staff. They did a wonderful job caring for my father until the end. I would recommend this community to other families. It is in a great area. I was able to take my dad for walks in the Fall.
Cleanliness
4
Friendliness
4
Value for Cost
4
Care Services
4
Staff
4
Meals & Dining
3
Kim V - Family/friend
Assisted Living
February 13, 2023
4.0
Room cleanliness
The overall community is clean. However, my mom's room is RARELY cleaned - except by me. Also there has been a $600 a month increase which is astronomical. Especially for someone on fixed income.
Cleanliness
4
Friendliness
4
Value for Cost
3
Care Services
3
Activities
4
Staff
5
Meals & Dining
4
Pennie J - Family/friend
Assisted Living
December 15, 2022
5.0
mom is safe & happy! She even has her cat!
we needed a place where mom would be safe, have a very friendly place that would solve our problems of mom falling and someone to make sure she gets all of her meds and a clean and happy surrounding. Brookdale has more than met our goals. She even can have her cat!
Cleanliness
5
Friendliness
5
Value for Cost
4
Care Services
5
Activities
4
Staff
5
Meals & Dining
5
Paul T
Assisted Living
December 8, 2022
1.0
Intake process has been a terrible process
Treated poorly by the management staff. The facility sent a nurse to interview my mother. The nurse stated she would be a good fit for assisted living and did not need memory care. The management staff used notes from a hospital stay 5 years ago to over ride that recommendation and try and force us into memory care (more money, less socialization). My mother was a Brookdale resident in assisted living for a couple of months previously and had no issues. Her current dr's also don't think she needs memory care. The impersonal way the management staff has worked with our family is very unsettling. We are speaking with other facilities that have approached the situation much differently thus far. I'm very disheartened by the management's approach with our family and hope that others can avoid this situation.
Response from Brookdale Portage Assisted Living
December 15, 2022
We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our district management team.
anonymous - Family/friend
Assisted Living
August 3, 2022
4.5
Verified Review
Mom is happy, highly recommended
Brookdale Portage is a very nice place and my mother seems to be very happy living here.
Cleanliness
5
Friendliness
5
Value for Cost
5
Care Services
4.5
Activities
4
Staff
5
Meals & Dining
4.5
Anonymous - Family/friend
Assisted Living
June 15, 2022
3.0
Verified Review
Good Community With Low Staffing
The community had promised a lot during the tour and orientation; however, they haven't been able to fulfill these promises due to staffing. As a family member you really need to be an advocate due to the staffing shortage in healthcare overall right now. My loved one enjoys the activities offered. The community is willing to accommodate the residents requests for food such as a grilled cheese sandwich or something additional, if they don' like what is being served.
Cleanliness
5
Friendliness
4
Value for Cost
3
Care Services
2
Activities
5
Staff
2
Meals & Dining
3
Response from Brookdale Portage Assisted Living
June 22, 2022
Thank you for choosing Brookdale and taking the time to share your feedback. We would welcome an opportunity to discuss any concerns you may have and encourage you to contact our management team.
Anonymous - Family/friend
Assisted Living
February 11, 2022
2.0
Verified Review
Poor Communication and Onboarding
I would encourage you not to take your loved one to Brookdale Portage. The communication was horrible and they weren't accommodating to the residents. It didn't seem that my loved one's bathroom was cleaned more than once. This was disappointing to us. It seemed there was always some type of excuse with them. There were some staff that were wonderful to work with though. The activities director was great and she worked hard at getting my loved one involved in activities. The onboarding experience was horrible for us at this community. They never read the choices of meal options to my loved one.
Cleanliness
1
Friendliness
3
Value for Cost
3
Care Services
2.5
Activities
4
Staff
1
Meals & Dining
2
Response from Brookdale Portage Assisted Living
February 18, 2022
We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.
Viewing 1-20 out of 58 reviews

Neighborhoods
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Tips for evaluating your community options

Safety is a primary concern when seniors and their families look for Assisted Living. To ensure that a community meets your needs and expectations, we recommend that seniors and family members:

  • Tour the location: Touring allows you to speak to current residents and staff, and helps you confirm the accuracy of the community description and photos. Use our touring checklist to help guide your visit.

  • Confirm the availability of required services: Before you commit, make sure that the community offers all the services your senior needs, and that those services can be provided within your budget.

  • Know the Michigan regulations for Assisted Living: Each state has its own laws and inspections processes to ensure seniors reside in a safe environment. Depending on your state, you may even be able to look up inspection reports for the community(ies) you’re considering. Learn more about Michigan regulations for Assisted Living.

Frequently Asked Questions
about Brookdale Portage Assisted Living

Brookdale Portage Assisted Living offers Studio and Semi-Private. Learn more.
A Place for Mom has scored Brookdale Portage Assisted Living 9.1 out of 10 using our proprietary review score.   We assign review scores to give a more reliable view into senior living communities and home care agencies. Our review scores prioritize reviews that are recent — the past 24 months — because we know families need current information when choosing senior care.   Those with many recent, positive reviews receive a high review score, while providers with few recent reviews — regardless of how positive — receive a lower review score. Communities with no recent reviews will not have a review score, even if older reviews are positive. The maximum A Place for Mom review score a community can receive is 10 points.
Call (269) 324-3344 to reach a resident at Brookdale Portage Assisted Living.
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Review score
16 reviews
6.8
Review score
16 reviews
5 star
19%
4 star
37%
3 star
31%
2 star
0%
1 star
13%
Studio
New Friends Memory Care & Assisted Living Community in Kalamazoo, MI, strives to help every person live as independently as possible. We do this by offering individual suites in one of our three exceptional lodges designated for mild, moderate and extensive care. We promote a home-like...
StoryPoint Portage Community ExteriorCommunity badge

StoryPoint Portage

3951 W Milham Ave, Portage, MI 49024
Starting at $X,XXX+ monthly
9.6
Review score
251 reviews
9.6
Review score
251 reviews
5 star
76%
4 star
9%
3 star
5%
2 star
4%
1 star
6%
Studio, 2bd, Semi-Private, 1bd
At StoryPoint Portage, we love our opportunity to serve seniors and their families in this community. Our senior living options are designed to cater to any stage of life, including independent living, enhanced living, assisted living, and memory care. We feel so lucky to play a role in each...

The features and amenities that are displayed on this page contain marketing information provided by the community. A Place for Mom has not confirmed the completeness of the provided information, and cannot guarantee its accuracy. If you become aware of any information that should be updated or noted, please contact A Place for Mom. A Place for Mom uses the term “assisted living” to indicate that the community provides some level of assistance with daily living activities. It does not indicate that the facility meets official state requirements for level of care.

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