HMP Senior Solutions

Superior is a caring environment. The staff are kind and take care of each client’s needs! The facility is clean and has a homey atmosphere. We researched and toured several facilities before A Place for Mom found Superior Residence for us.

The staff at Superior Residences is very caring and helpful to the residents. They offer excellent activities in memory care.

Superior has a great staff...no complaints. Improvements are something to look into 1)Better security 2)outside lighting 3)Inside facility (reception/Lobby area definitely needs more lighting. 3) Some kind of odor neutralizers for Residents rooms and hall ways.

What our family likes the most about the Superior Residences of Niceville community is the staff members. They are great and provided excellent communication. The community is also very clean and very well kept.

I would recommend except for the food. Very disappointed in the "chef prepared meals". My loved one has complained about them daily and has lost 15 pounds in three months. We picked this community because of the cleanliness, friendliness, central location, and cost.

Symphony has been a good fit for our family. There is definitely a time of processing / transitioning, but Symphony communicated well as we acclimated to this new stage of life with them. They care for my dad and for our family.

Everything was great

Our family had an in person tour and we really did get that warm, cozy, inviting feeling here and we do think our loved one would of enjoyed this community, however the down side is that they had a small contract with medicaid and thinking into the future we just did not know if that would work for us.

Been very pleased with the facility for the past 4 years.

The staff were great at this community and the facilities were good but we wanted to check out a newer community and it was lower in cost.

Our family had an in person tour and it is a newer facility so the tour was good. They offered up a lot of information, but it was more expensive then others in the area.

This facility is clean but Covid has taken a toll for everyone. Unfortunately, activities have dropped off dramatically and the food is not great. But the staff does seem to work hard - nurses, CNAs, maintenance. Visiting before was difficult but no one's fault. Just wish staff would not be a revolving door. But those who are long term employees do it because they seem to care.

Cleanliness - Pretty good about keeping the place clean. No bad smells Friendliness - Staff is friendly and helpful Care services - The staff are very nice to the patients. I don't feel they take the residents to the bathroom often enough but I also feel that is because they just don't have enough aides for so many patients. Legally they do, but in reality it isn't enough. Activities - My relative is in the memory care unit so not a lot of activities that can be done with the patients, but they do play bingo, make a few crafts, and have people in to do music which they love. Food - my relative says the food is good. Good variety Only problem I have is they can't seem to keep laundry straight. Even with names on articles of clothing and sheets, my relative's clothes and sheets have disappeared. Not sure why this is an ongoing problem

This was a nice place. It had a dance floor. People seemed engaged in activities. I think it would definitely be worth a good look. Our main concern was that we were looking for a two bedroom unit for mom and stepdad and did eventually find one that worked. This facility did not have any available at this time. But it was a good tour and nice place.

My Aunt is very happy being here. The staff really go out of their way to make you feel like you’re part of their family. The marketing director is doing a great job as well; she’s there every day trying to make sure the facility is presented in the best way. My Aunt loves the food. She says it’s well seasoned and they offer substitutes if she doesn’t like the main entree; the only complaint she has is that they serve a bit too much. The cleanliness seems to be pretty good, there isn’t a lot of clutter, and housekeeping comes in to change her sheets and clean the room once a week. They also come in every day to empty the trash and dust. They offer a few activities like bingo and entertainment. I would definitely recommend this place!

This is a very nice community and our tour by the staff was done very well. they took their time showing us around and answering all our questions. There are a lot of amenities for the residents and I would suggest taking their tour of this community.

I have no complaints about the tour I had taken of this community for my mother. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the floor plan they had as well as the other great amenities in the facility. It was a great location and very close to my house with easy access. The director really took her time with us and made sure to sit down and explain everything. It was just not the right price in the end decision but I would recommend it to anyone.

I had a good tour of Victorian Villa, the person that took me around was friendly and helpful. The place was clean and maintained well. It was a good experience to tour, but not the best fit for my mother.

The people are all very friendly and nice. My sister doesn't like the food they serve sometimes but they do offer an alternative menu. She seems to be happy here and I would recommend them.

Very nice ALF/Nursing home/Day care facility, very clean & modern. Smells great. The staff is super friendly. My mom was here for about 3 weeks attending the Day Care program (Monday thru Friday 6 hours daily) & was not so happy to be there. She basically only speaks Spanish now a days & could not communicate much there. On her 3rd week at the daycare she was [Removed] by another resident during one of the activities so we did not bring her back ever again. They did make arrangements to move the other resident to another side of the facility, we just didn't feel comfortable leaving mom there any longer.