Liberty Properties

Our families experience

Our loved one has only been there for a few months now and its not top notch which is why we gave 4s across the board, but its pretty close to it. We do believe the staff members do a good job over there. Based on our experience so far we would recommend The Kempton of Hermitage to other families.

I toured this facility and it was a nice place. Everyone was very friendly and it was a nice tour. We did have an appointment, but waited for about 30 minutes after our appointment time for the tour to start.

The care team is very caring. However the administration is difficult to talk with. I've sent many emails that they've never responded to. So you do need to stay on top of everything and follow up. Medication administration is good. But things like cleaning and laundry that are promised need more of your attention. The food is excellent, and the dining process runs very well. The activities are somewhat lacking.

The staff are friendly and willing to help. They want to be helpful to your loved one and want it to be a good environment for them. Even so, make sure you're an advocate for your family member - which would be the case anywhere. Sometimes they might forget it's your mom and might not treat them like it's THEIR mom. But it's a good place, and I think they remember that more than other places. I think they're one of the better places in the area.

We were under the impression that they would provide more care than what is actually being given so it is not quite meeting the expectations.

Oakleaf is not laid out nearly as well as where my loved one is at . The residents have to use an elevator to get to the dining room and I knew that would be an issue. They offer 3 levels of assistance. The rooms for a similar price to others we looked into were very small, they are maybe 300 square feet. I was not as impressed but each place had its own pros and cons.

The Director of the Cove is phenonmal. The Cove offer some activities for the memory care residents; however, the assisted living area has more activities to offer. The staff know who my loved one is and keep in contact with the family with any concerns. It is a good value for money.

Discovery Village is very clean, and the staff members are extremely friendly they know your name almost immediately. I think the meals and dining service has been great so far and they offer up a variety of activities for us to participate in.

We had a previous family member here. And we came to the same conclusion that his was a good place for our loved ones. It seems to have a good family atmosphere. I've only interacted with administrative staff. I haven't talked with any of nurses or anything. The upper staff are very friendly and willing to listen to help make things better and deal with any complaints. They seem to have a good system for the different levels of care. And of course, you get the help that you allow. I think they have been fair in wanting to help, but my loved one has been pushing them away a bit. The food has been pretty good. We got to try the salmon one day, and it was excellent. My loved ones love the breakfast but tell me the other things are not as good. That could be in part because he forgets to place his order and ask for the things he wants. They offer plenty of activities, and my loved ones enjoy exercises, devotions, and bingo. One of the reasons we chose this community was the price and the value, and also the open air visitations. We feel like there's less paranoia regarding the pandemic, which we think is a good thing. We found that they maintained a sense of community even during the pandemic, which was not the case in other places we looked.

They were really easy to work with. We needed fast placement and they were able to accommodate his needs in our time frame.They were very supportive of our family. They offered tons of resources. Food was really good. Outdoor space could have been better.

I had a nice experience during my tour of this community. Unfortunately it wasn't the one for us, but my tour went well. The community looked nice, and the staff was kind. Everyone was friendly, but I did find another community that suited our needs better.

We toured this community. It is a large community. The staff is very nice. The community is clean and we liked the environment. The meals are very good. This is a high-cost community for care.She did not like the single room environment of this community for a well-organized community.

This is a nice friendly facility but sadly they didn't have rooms available for respite care.

They have done an excellent job caring not only for the patient, but for the family. For example, when I moved mother in, we had not fully paid for everything, and they cared more about us and my mother than they did getting their check. There was one little incident we had where one of the staff members did not do what she was supposed to do, but I contacted the director, the matter was resolved promptly, and there have been no issues since. They seem to be taking great care of my mother and I am very pleased with them.

I spoke with Vicki Caldwell who was very informative and polite. We had a very nice tour. Our visit lasted around 2 1/2 hours. The rooms turned out to be somewhat smaller than I had expected. I liked the type of activities provided which fell in line with my father's interest. The views from all the room windows were very nice to see. I liked the care charge packages.

A deposit was put down for a room. We are still concerned about moving her, but it seems to be for the best.

nice and clean, rooms are small but don't think parents would be happy here

I toured with The Kempton, memory care would get a 2.5 and the assisted living side would get a 4. When we we touring, it was dirty and staff were not caring for dementia patients properly. They seemed to be left to take care of themselves.

The staff was wonderful and the facilities are nice. Mom's room was not cleaned regularly or well. Many things we were told would happen were not follow through on. Sometimes medication's were not [name removed] according to the PAs instruction. There was not enough staff to take care of the residents. On a few occasions, mom was left hungry in her room. While we like the staff, overall, we were disappointed in the care for our mother.