Liberty Properties

My loved one currently resides at The Kempton of Hermitage and overall the experience has been good. We've had a couple of issues with care, but I think they were because of communication breakdowns. The list of activities that they offer seems good, my loved one just does not participate. Compared to other facilities that we toured, the value for cost at this facility seems great. I would recommend this facility to family and friends.

When it comes to the care services - they went through a management change and there was some disorganization at the outset. The communication has been very very spotty. They seem to still be struggling to get organized under new management. Also though my mom's experience has been good, there are many residents who feel disenfranchised by the old management and have gotten in her ear -- so it has made her concerned.

The staff in Memory Care does a good job and [name removed] the director is totally awesome. Of course for me I feel housekeeping could definitely improve and I would think with the technology now days there could be something they could use to defuse the smell. I usually have to ask for clean sheets or they don't get changed and this can go for weeks.

Our experiences with the health care could not be better so far. The facility seems to be well staffed and clean. Can't speak specifics to food except that Mom often complains about how poor it is. Activities, my perspective. The event calendar seems full. Yet, seems Mom does not participate a lot. Wish they could enforce her to stay busier. I could be wrong, but unsure if she's yet been on a restaurant trip.

Our families experience

Our loved one has only been there for a few months now and its not top notch which is why we gave 4s across the board, but its pretty close to it. We do believe the staff members do a good job over there. Based on our experience so far we would recommend The Kempton of Hermitage to other families.

I toured this facility and it was a nice place. Everyone was very friendly and it was a nice tour. We did have an appointment, but waited for about 30 minutes after our appointment time for the tour to start.

The care team is very caring. However the administration is difficult to talk with. I've sent many emails that they've never responded to. So you do need to stay on top of everything and follow up. Medication administration is good. But things like cleaning and laundry that are promised need more of your attention. The food is excellent, and the dining process runs very well. The activities are somewhat lacking.

Overall I would say the whole experiences around 4 out of 5. I know he's safe and his basic needs are met. Some staff are better at addressing his personality and needs. Some staff allow residence to remain in their room in the evenings and on weekends. I talked to a lot of the residents and overall they seem happy. Dad would personally rather be with people and so when everyone else is in their rooms, he seems bored. Overall he seems happy. He is definitely happier there than he was with me running him everywhere and feeling like he was in the way at our house. Anytime I have concerns and say something, the concerns seem to be addressed. The staff are very responsive.

The staff are friendly and willing to help. They want to be helpful to your loved one and want it to be a good environment for them. Even so, make sure you're an advocate for your family member - which would be the case anywhere. Sometimes they might forget it's your mom and might not treat them like it's THEIR mom. But it's a good place, and I think they remember that more than other places. I think they're one of the better places in the area.

The Carlisle Palm Beach was probably our favorite out of all of the facilities that we visited. The facility was beautiful and very clean, but unfortunately it was extremely expensive which is the reason we did not choose them.

We were under the impression that they would provide more care than what is actually being given so it is not quite meeting the expectations.

We love Kempton of Charleston. The facility is great especially if you have access to driving. The location is isolated and there is not enough activities and things going on away from the facility so my loved one is not getting enough stimulation. I think it would be helpful if they could take them out on a bus to get them out and about more often.

Oakleaf is not laid out nearly as well as where my loved one is at . The residents have to use an elevator to get to the dining room and I knew that would be an issue. They offer 3 levels of assistance. The rooms for a similar price to others we looked into were very small, they are maybe 300 square feet. I was not as impressed but each place had its own pros and cons.

The care services were terrible until the new nursing manager was hired and now things are getting better. My biggest complaint with the staff is that they are not using computer systems at all. they do not have a good phone system. You have to fill out paperwork to be able to do certain things and without me being close this can be difficult. It just seems like they could use some system updates. It looks nice and the rooms are nice but the care is not the best and it take a lot of follow up to make sure that my loved one can get the help that she should be getting. The meals are great and my loved one likes the meals I would recommend this community because it is not a bad place but for how much we spend I would have expected better care.

I think that this is a very well run community. The apartments are large and there is a secure outdoor space with a garden and benches with a walking path. My loved one can travel between floors with an escort. We didn't want our loved one to be locked on one floor and that is one thing that drew us to this property. The fact that it is secure is very important to me and there is a wonderful team assisting.

The Director of the Cove is phenonmal. The Cove offer some activities for the memory care residents; however, the assisted living area has more activities to offer. The staff know who my loved one is and keep in contact with the family with any concerns. It is a good value for money.

Discovery Village is very clean, and the staff members are extremely friendly they know your name almost immediately. I think the meals and dining service has been great so far and they offer up a variety of activities for us to participate in.

We had a previous family member here. And we came to the same conclusion that his was a good place for our loved ones. It seems to have a good family atmosphere. I've only interacted with administrative staff. I haven't talked with any of nurses or anything. The upper staff are very friendly and willing to listen to help make things better and deal with any complaints. They seem to have a good system for the different levels of care. And of course, you get the help that you allow. I think they have been fair in wanting to help, but my loved one has been pushing them away a bit. The food has been pretty good. We got to try the salmon one day, and it was excellent. My loved ones love the breakfast but tell me the other things are not as good. That could be in part because he forgets to place his order and ask for the things he wants. They offer plenty of activities, and my loved ones enjoy exercises, devotions, and bingo. One of the reasons we chose this community was the price and the value, and also the open air visitations. We feel like there's less paranoia regarding the pandemic, which we think is a good thing. We found that they maintained a sense of community even during the pandemic, which was not the case in other places we looked.

They were really easy to work with. We needed fast placement and they were able to accommodate his needs in our time frame.They were very supportive of our family. They offered tons of resources. Food was really good. Outdoor space could have been better.