Liberty Properties

I had a nice experience during my tour of this community. Unfortunately it wasn't the one for us, but my tour went well. The community looked nice, and the staff was kind. Everyone was friendly, but I did find another community that suited our needs better.

We toured this community. It is a large community. The staff is very nice. The community is clean and we liked the environment. The meals are very good. This is a high-cost community for care.She did not like the single room environment of this community for a well-organized community.

Th people are great here. I really like that they have so much to do with the residents. My loved one says the food is great. They always have everything nice and clean. I would recommend them to my friends.

This is a nice friendly facility but sadly they didn't have rooms available for respite care.

I am happy with The Carlisle, though she isn't happy anywhere but home. There is one hall monitor that is careless and quite rude. Other than that, it's clean and orderly, and the therapists there do a wonderful job. The people that take care of her are excellent, top notch. It's just the hall monitor, and even after a complaint from more than one person, they don't do anything about her.

They have done an excellent job caring not only for the patient, but for the family. For example, when I moved mother in, we had not fully paid for everything, and they cared more about us and my mother than they did getting their check. There was one little incident we had where one of the staff members did not do what she was supposed to do, but I contacted the director, the matter was resolved promptly, and there have been no issues since. They seem to be taking great care of my mother and I am very pleased with them.

I spoke with Vicki Caldwell who was very informative and polite. We had a very nice tour. Our visit lasted around 2 1/2 hours. The rooms turned out to be somewhat smaller than I had expected. I liked the type of activities provided which fell in line with my father's interest. The views from all the room windows were very nice to see. I liked the care charge packages.

It’s expensive, but all of these kinds of places are pricey. We don’t use a lot of care services as my loved one uses independent living. There a lot of activities. It’s a beautiful community. There is a little bit an issue of with the parking.

A deposit was put down for a room. We are still concerned about moving her, but it seems to be for the best.

Beautiful looking, but something bothers me... Mean girls?

nice and clean, rooms are small but don't think parents would be happy here

When we first moved in the food was wonderful, however we are no impressed with the quality now. The meat we had for a meal the other day was absolutely inedible. They just hired someone new so hopefully the food quality improves. They do have happy hour seven days a week which we like, and they have good entertainment. However a lot of the kitchen staff is living and we are not sure why, also the maintenance team. Another issue we are experiencing is that they do not follow through with their promises.

Like nearly every facility, they are understaffed, so if your loved one needs to be escorted to and from the dining room, this may not be the place for them. We ended up hiring private duty aid just to make sure she got to and from her room to the dining room. Ridiculous. The food is good. The hair salon is nice . Id say if your loved one has memory issues, this may not be the place for them

They are not at all responsive to calls and inquiries by phone. Some of the people who answer the phone are downright rude/poor bedside manner. It's nice otherwise but if it is a family who wants to hear from staff more, they will not get that here. The CNAs are very nice when you see them in person.

Staff seems overwhelmed at times and needs prompting at times to attend to ADLs. The quality of meals has been lacking.

I toured with The Kempton, memory care would get a 2.5 and the assisted living side would get a 4. When we we touring, it was dirty and staff were not caring for dementia patients properly. They seemed to be left to take care of themselves.

The staff was wonderful and the facilities are nice. Mom's room was not cleaned regularly or well. Many things we were told would happen were not follow through on. Sometimes medication's were not [name removed] according to the PAs instruction. There was not enough staff to take care of the residents. On a few occasions, mom was left hungry in her room. While we like the staff, overall, we were disappointed in the care for our mother.

They could improve of the keeping the facility cleaner and the food

The community could improve in food service and quality of food. Quality of activities is good. Value for the money needs improvement.

Everybody is very friendly. Some of the staff members will go out of their way to help you with any questions or concerns. But then other staff members never call you back, and you have to try to track them down in the lobby. They do a good job with cleanliness. They have a lot of activities. They just went through an ownership change though, and they will be making some changes, including their menu and food vendor. This used to be an all-inclusive facility, and it is not going to be once our lease is up. They say they're lowering the rent, but their food service is not going to be included, nor are they providing housekeeping. You'll have to pay extra for those things. It feels like a bait and switch, and I'm disappointed in that. It seems like they're forcing out some of the go-to employees as well, including our maintenance man, who was very friendly and very helpful.