Symphony Post Acute Network

Many aspects of the Ivy are good. Some of the staff is very caring, and others not. The apartments are nice and allow seniors to have a semblance of independence. For my mother, it was great as she could walk to the nearby library, Walgreens, etc. However, due to poor supervision. my mother was stranded in her bathtub for over 24 hours, and it could've been longer if I had not stopped by after work that day. Three separate aids did not show concern when coming to give her medication and she did not answer the door, nor show up for meals for an entire day. [Removed]. It is a shame, as some members of staff are wonderful.

overall experience is a 1, administration was a nightmare trying to get her situated. I've had no complaints about how clean they keep the facility. Everyone is so nice to my Mom and really have been great about helping her to get to all the fun things going on. They are taking very good care of my Mom, and some of the people update me through texts. Just never nurses or doctors. administration staff was a 1. They were almost impossible to work with. I had to hunt down the different staff people I needed to talk to or have a letter from. They absolutely would not put me in touch with anyone. The point person who was supposed to be doing all this did absolutely nothing for me and was extremely unfriendly and unhelpful. My Mom was constantly complaining about the food at first but now she says it's gotten better. My Mom is very much enjoying a lot of the activities and the staff usually are very good about making sure she gets to them. I looked at several other places. They all have the same starting rate as Symphony. The difference is everything is included at Symphony. The other facilities up charge to other levels for everything. Examples are- helping with shower, helping with medication, helping to get them to activities. It would probably add up to more than double the cost.

My father in law passed away a week after getting there. In that short time I was not impressed with his care. First they put him in the wrong room. The nurse that was there was wonderful. They moved him to his room and they misplaced his medication. I'm not sure if they gave him his correct medication. He went into a diabetic coma within 6 days. He got there on a Monday and had passed by the following Monday. So I'm really that happy with that place.

I'm giving a number 1 for all categories the person over the facility was leaving after I did my intake for my sister which she made feel secure in have my love one there, after that very poor management unconcerned,inconsiderate,disrespectful,no discipline followed up with staff is when needed, no I would not recommend any one to go there, my sister whole life has been altered but God will see us through.

Minimal care is provided. No personal care other than changing a soiled depends. He is lucky to get his meals any given day. It is not unusual for him to miss one or two meals. The food is not very good and arrives cold. They get him up to a chair in the morning, give him his meds and at night get him back to bed. When he arrived about 8 weeks ago he could walk with a walker and had no skin breakdown. Now he has skin breakdown and they use a lift to get him up. The staff is nice but are overwhelmed.

This is the worst skilled nursing facility I have ever seen. Resident often wait over an hour for call light to get answered, months without showers, and insufficient staffing that are rude and co frontational

If I'm being honest I would not recommend the facility at all.

Not even worth one star. My in-laws were placed here for long term care. It has been nothing but issues. Both of them require assistance with every day tasks including getting to the bathroom. My father in law requires a feeder at meals. There is rarely anyone available to feed him, letting his food go colder than it arrived and him to go hungry. My mother in law is a fall risk. She has fallen multiple times trying to get to the bathroom or assist my FIL with food/drinks due to lack of answer from call lights. Since there is no one to answer the main phone line after 8, takes forever to get ahold of a nurse, now my MIL has had an accident because they didn’t answer the call light. It’s now 8:30 at night and my FIL is just now getting food in him. Small part of a long list of issues. We are calling corporate for the second time in 2 weeks. We should not have to call up there every time they need something to get someone to go in there. Run far away from this place. What a joke!

Worst place ever I was there 2 1/2 weeks changed my bed twice food always cold people work there didn’t care bathroom dirty put my dirty items from changing me in trash by bed took for ever to answer lite would not take a dead dog there needs to clean house on everyone there top to bottom giving out pills to me I didn’t even take place in it for money nothing more close it down

My parents were here for rehab. Terrible nursing care.