Merrill Gardens

I've been incredibly impressed with Truewood by Merrill in Pinole. The community has a warm and welcoming atmosphere, largely due to the amazing staff who have become like family. Many of them have been with the community for over a decade, demonstrating a true commitment to the residents. The location is absolutely fantastic! It offers a peaceful and serene environment while still being conveniently located near amenities. I've noticed that the community is undergoing some wonderful renovations, including fresh paint, new lighting, and upgraded carpeting. The attention to detail is evident, and it's clear that the community is dedicated to providing the best possible living experience for its residents. The new outdoor railings are a great addition and enhance the overall appeal of the community. I wholeheartedly recommend Truewood by Merrill to anyone considering independent living. It's more than just a place to reside; it's a place to thrive and build lasting friendships.

We recently moved my grandmother to Eagleview Landing. Since she’s moved in the staff have been warm and welcoming. Everyone has helped her adjust to the new environment, which is very challenging for someone with advancing dementia. The communication and approach of connecting and redirecting for my grandma have exceeded my expectations. I feel confident that she is well cared for. The accommodations are very nice. She has a large living space, beautiful grounds, and only a block and a half from the Eagleview town center.

We recently moved my mother to Eagleview from another local assisted living facility and the change has been immediately positive. From the time you enter you can feel the warmth and care that the place exudes. The rooms are so spacious, updated, bright and clean. The staff has been amazing. My whole family has been impressed with them. The activities are fun and mom actually joins in here unlike her last place. The food is good and seems to keep her happy. The socialization part of dining is quite fun for her. We are happy with the move to Eagleview. Thankful that mom is receiving the attentive care that she needs.

I was helping a friend and he moved into Truewood. He is still there and happy. It is a very nice facility with updated apartments and lots of activities. Welcoming, friendly and where I would live if I were old enough.

They seem to have a lot of activities for the residents and all the staff seem very nice and caring. Room sizes in the memory care unit are just fine. Not too small. I would recommend to others looking.

Like everywhere, some employees are fantastic, others less so, and some are somewhere in between. But overall, we feel like she is in good hands. I would recommend Merrill Gardens at Gilroy to others looking.

It's like one big family!!!! Every time I go to visit I get a hug from someone ! My dad is in memory care and everyone there is amazing!!!! It is still so hard to leave him but he has such a great relationship with all the people that take care of him!!!!! It's such a beautiful facility and such caring wonderful people!

The staff is very friendly, they also make a very special effort to get to know each resident , there needs and family members personally. We have always felt very welcomed, and have seen the personal help and needs to the residents. As far as the food goes, they did have a meeting with the staff and residents to work on this. It is very pricey, but she's very happy there so you can't put a price on that.

[name removed] not happy with many of their meals, I tell him he's just spoiled. We've been having trouble getting TrueWood to make sure that he has transportation to and from his doctors appointments. There are very few activities that [name removed]is interested in leaving his room to go and participate in. Thanks for asking for my response. I've also been neglectful in thanking you for helping me find TrueWood for [name removed]. I couldn't have done it without A Place For Mom. Thank you so very much.

The staff there are very friendly and caring and it is a big reason. I chose Truewood over some of the other facilities in our area. The independent living apartments are on the older side however, their well-maintained. The grounds are pretty and they're very accommodating for customizations if desired. If they are still offering the independent plus program that is a fabulous option for people in independent living that need to be checked in on. It provides assistance with meals by bringing them to the apt. if they're not up to going to the dining room laundry, cleaning in case of my mom an occasional dog walk.

We we're very impressed with all aspects of Truewood by Merrill, New Bern! They cared very well for my mother-in-law who just passed away almost 2 weeks ago. Thank you so much for your help in finding this facility. "Our family is extremely grateful for the care and love that was given to our mom during her 7 months at Truewood

They are a very dedicated group here. Everyone goes out of their way to help you. They have someone come in every Thursday to do a show. There is always an activity in the morning and then some thing in the afternoon. We have happy hour Every Friday. Besides this there us bingo. Po keno puzzles and a huge librar' exercise room and a poker room. We definitely made the right choice coming here. We have had the same staff since we have been here where we came from the managers challenged areas every 2 months. I highly recommend this place You are in a safe environment

The support, care, and attention my parents have received is consistently outstanding. The facility itself is gorgeous, the staff are uniformly friendly and supportive, and the array of activities offered for residents is outstanding. Absolutely would recommend Merrill Gardens to anyone - as a matter of fact, my wife's uncle is considering moving there right now.

My mom had a fall at Truwood at no fault of anyone. They quickly got her to the emergency room and she had fractured her hip. After a hospital and rehab stay at a different facility my mom was finally getting released back to Truwood. The staff there not only worked with the rehab center to make the release and transition back, when I stopped in to check on her room staff members knew she was coming back and told they were so happy she was coming back home and when she finally arrived back everyone gave her a warm welcome home.

I'd say it would be a 5 all around. I've been very pleased. Right now if I had to choose for myself that is where I would want to go. Staff is very friendly, Professional, Knowledgeable, An eager to help in any way they are asked. It's more like a large family than a nursing care facility. It's just a great bunch of people doing their job very well.

The staff is amazing and very caring. They really care about their residents and it shows. So happy to have found this place for my grandmother. She loves her home here. She has become less isolated and less depressed and in her words has made friends for the first time in a while. I am forever grateful.

The staff were always very friendly and took great care with mom, especially when she had to transition to the memory care side. They did, however, have a lot of turnover when it came to the facility director position which caused some inconsistencies.

The reason we gave the value for cost a 3 is because my aunts monthly fee went up [fee removed] in the year anniversary which is in July. However, based on the experience we have had so far, we would absolutely recommend Merrill Gardens to other families. I understand cost have gone up for everything, food, employee salary, maintenance and that's why the monthly fee went up. But I am ok with it. My aunt is in memory care and they are really great . They don't change employees in that area, I assume they are doing well. Plus that helps cause they get used to them and know them

My mom moved into Merrill Gardens at University the summer of 2022. The staff and the team are very kind and go out of their way in taking excellent care of the residents and make residents' families feel comfortable that their loved ones are in good hands. The facilities are well maintained, the food nutritious and tasty and a wide variety of activities. We researched a number of options and are so happy that our mom now calls Merrill Gardens at University "home".

We have just relocated our mother to Eagleview Landing. The staff has been incredibly kind, and the apartments have exceeded our expectations. Adjusting to a new environment is always a challenge, but Eagleview has made the transition remarkably smooth..